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User Researcher – 38037
£42,319 - £54,575


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Salary: £42,319 to £50,783 Depending on skills and experience

Contract type: 3 Permanent/ 2 Two Year Fixed Term Appointment

Grade: Band Bc Number of open roles: 5

Location: London

Hours: 37 hours/week (42 hours incl. lunch)

Working pattern: flexible working, full time, part time

Closing date for applications: 24th October 2020


These are exciting times at Digital and Technology. We have a clear vision – to develop a digitally-enabled justice system that works more simply for users – and we’re looking for talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To find out more about what we do and how we’re doing it, just read our blog

Researchers on our team are

  • great at using quantitative and qualitative research methods     
  • comfortable with metrics and able to synthesise data quickly                
  • great storytellers and communicators   
  • very good at collaborating in a dynamic, data-driven, creative environment

What you will do:

  • Scope, plan, conduct, analyse and communicate research  
  • Lead colleagues to analyse and synthesise research data  
  • Communicate research findings across the organisation.
  • Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs

What you’ll have:

Due to the nature of our current projects and team make-up at this time we are looking for experienced user researchers already working within multidisciplinary digital teams.

If you have transitioned from a different role or digital profession into a user research role, in order to consider your application, you are required to provide evidence of the training that enabled your transition and what demonstrable experience you have gained to date.

Additional Information