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Operational Delivery

Transport Team Leader – NDC Branston – 48510
£25,118 - £26,901


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Transport Team Leader

MoJ Pay Band D

37 hours net per week, with flexible working hours available


The Ministry of Justice (MoJ) National Distribution Centre is a business critical site which primarily provides warehousing and distribution services and specialist and professional support to:

  • Public Sector Prison Industries (PSPI) in support of its role in providing purposeful activity to help prisoners gain skills, qualifications and work experience to improve their employment prospects on release.
  • National Offender Management Service (NOMS) in its role to provide offender management services in the community and in custody ensuring best value for money from public resources.
  • Commercial and Contract Management Directorate (CCMD) in delivering expert commercial support and advice to the Ministry of Justice (MoJ) and its business areas.

We achieve this by:

  • Managing and operating a 12,000 M2 (127,000 sq. ft.), 13 metre high bay 16,500 pallet space distribution hub with a team of forklift truck operators, order pickers and other warehouse staff, using a fleet of specialised forklift trucks and other handling equipment.
  • Storing and delivering a range of 3,200 internally manufactured and commercially bought products, ranging from prisoners’ personal possessions to stationery, cell and office furniture, prisoner clothing and footwear, Staff clothing and footwear, and raw materials & components for prison workshops.
  • Providing a monthly, fortnightly, weekly, twice-weekly, 3-day and next day scheduled delivery and collection service to all Public Sector Prisons, some Private Sector Prisons, and other partners and stakeholders, using a team of logistics and transport staff and drivers, a fleet of heavy goods vehicles with demountable vehicle bodies, light vans and a contracted parcel and pallet carrier/courier service.
  • Providing added value services such as product returns/exchange, re-labelling, re-packaging, cross docking, and disposal of surplus and obsolete items on request.
  • Reacting to urgent and emergency situations as they arise, in an appropriate way, based on immediate need.

Customer and Supplier Base

  • The number of public and private sector prisons is 136
  • Average prison population is currently around 84,000 prisoners.
  • The average value of stock held in the distribution hub is £14m with an annual turnover of around £24m.
  • There are around 60 manufacturing prisons that produce goods for consumption internally and for sale externally, and approximately 15-20 external suppliers who deliver goods directly to us from as far a field as Bangladesh and China.

Our two key performance targets are to achieve 99% order picking accuracy and 97.5% of scheduled deliveries on time.

Job Summary

This is a first line managerial job within the National Distribution Centre and reports directly to the Transport Manager.

Responsible for but not restricted to:

  • Assisting the Transport Manager with the day to day running of the Transport Office to ensure that key performance targets and daily, weekly and monthly service levels are met and exceeded.
  • Liaison with other office staff, Team Leaders and Management as required.
  • Working quickly and to strict daily deadlines, ensuring that all tasks are completed as instructed and allocated.

The job holder will need to be flexible and respond to the needs of the business, working in other departments when requested, including additional hours (if required) and supporting other departments when and where necessary.

The job holder will require basic IT and office knowledge/skills to carry out the duties and responsibilities of the post and will be required to undertake specific training in these and other task as necessary from time to time.

MoJ are exempt from the requirement to hold an Operators’ Licence.  We do, however, follow the rules and regulations in regard to managing and operating an HGV fleet.  Due to the O-Licence exemption, the job holder is not required to hold a CPC in Road Haulage Operations, however it is expected that the successful candidate will undertake study and obtain this qualification.

Whilst the work of the MoJ NDC Branston transport office is not comparable to commercial operations, there are challenges and opportunities as a result of the unique environment, sites, and customers that we deliver the service to.  The post would suit someone who may have limited years’ experience, but can bring a fresh perspective to the operation, has potential to progress, and is willing to learn and develop.


It is important to note that this post will include some manual work and will sometimes involve repetitive light to medium lifting, including bending and some kneeling.

The NDC Branston offers employment and training opportunities to serving offenders, therefore appropriately risk managed contact with prisoners may be expected.

Responsibilities, Activities & Duties

The responsibilities, activities and duties listed below are not intended to be exhaustive.  The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary, where appropriate training and instruction, if necessary, has been provided.

Service Delivery

  • To assist the Transport Manager with the day to day running of the Transport Office.
  • Carry out administrative tasks on behalf of the Transport Manager, including maintaining driver and vehicle, checks and records.
  • Carry out deliveries and/or collections as and when required.
  • To monitor opportunities reference loading matters and liaise with the warehouse and drivers on this.
  • Ensure drivers and agency staff are kept up to date with paperwork/policy and all matters connected with the job.
  • Provide cover for the Transport Manager during his periods of absence.
  • Carry out daily despatching on the Warehouse Management System confirming all trips have departed. Inform establishments if their deliveries are going to be delayed. Check that delivery notes have been returned prior to debriefing.
  • Maintain diary of drivers’ daily trips.
  • Maintain Tri-Scan Odyssey World fuel management system, process fuel orders and deliveries, print out fuel stock reports. Check agency fuel receipts against invoices.
  • Formulate and produce statistical information on vehicle usage, mileage, breakdowns, record box and trailer usage against breakdowns.
  • Raise orders for on-site Fleet Engineering Services (breakdown and services) and then process the completed order.
  • Email all transit requests to issuing & receiving establishments after they have been authorised.
  • Maintain accurate Tachograph records and update register.
  • Respond to issues raised by other Admin / Logistics staff, Team Leaders and Managers.
  • Communicate with the Warehouse staff, Team Leaders and Managers as necessary to fulfil the requirements of the role.
  • Achieve highest levels of quality, service and, customer service & satisfaction, through excellence in all areas of responsibility.
  • Monitor transactional activity and ensure all paperwork, such as purchase orders, delivery notes, picking sheets, transport records, etc, is completed, checked and forwarded where necessary, ensuring any files, records and, correspondence are saved and stored appropriately.

Performance measurement

  • Timely completion of performance monitoring returns.

HR, Staff Performance and Development

  • Be responsible for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management, and disciplinary matters, as well as recognising and rewarding outstanding work and performance where appropriate.

Health, Safety and Welfare

  • Respond to identified hazards. Support the Health and Safety Manager in creating a safe working environment for staff, visitors and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Health and Safety Manager.
  • Maintain excellent levels of housekeeping in your own area of responsibility.

Other support service tasks

  • Undertake occasional warehouse duties including picking, packing, unpacking and sorting as required.
  • Assist with completion of annual stock take.


Full UK Driving Licence

Category C+E Licence, valid Digital Tachograph Card, and up to date driver CPC, desirable.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.  The following training is mandatory for all Ministry of Justice employees:

  • Responsible for Information
  • Government Security Classifications
  • Equality & Diversity Essentials
  • Health and Safety Awareness
  • Fire Awareness

In addition the following training is mandatory for all staff

  • Manual Handling

We will try and deliver as much training as possible to you ‘in-house’ at the NDC.  When this is not possible you will be expected to travel to the training venue yourself and claim some or all of your extra costs in accordance with the rules set out in the Ministry of Justice Travel and Subsistence (T&S) Policy and guidan

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.