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Operational Delivery

Team Leader Apprenticeship Role – 71919
£25,827 – £27,170


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job description   

We’re looking for people who can demonstrate the potential and desire to become great Team Leaders through an apprenticeship that blends work and study. If that sounds like you, please read both the information below and the attached candidate pack.


HMCTS is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business and service centres and through digital services online. HMCTS is embarking on a period of momentous change. This includes speeding up and streamlining our working practices and providing much improved services for service users. 

National Business Centres (NBC) were established in 2012 to provide administrative and customer service support to HMCTS. The region brings together several jurisdictions and takes on key administrative tasks such as processing, listing of cases, and dealing with correspondence and enquiries. The region is a key part of HMCTS strategy to deliver an effective and efficient service to our users, standardising and improving processes to provide a consistent level of service.

Strong leadership is a critical element in this being successful. HMCTS leaders and managers are expected to operate a culture of openness and honesty, demonstrating a commitment to change and delivering results.

If successful, as an NBC Team Leader Apprentice you will provide clear direction and focus, visibly championing efficiency, and change. You will be supported to do this via: 

  • a high-quality structured apprenticeship training programme leading to externally recognised and accredited leadership and management qualifications 
  • regular coaching and development conversations with your line manager
  • a buddy or mentor
  • a network of apprentices around the region

Successful NBC Team Leader Apprentice candidates will: 

  • Manage and plan the workload of a team providing administrative support and excellent customer service to all stakeholders, judiciary, and management.
  • Lead and manage a team of staff, ensuring that its members are organised and fully skilled to meet their work objectives, using continuous improvement tools.
  • To assist in the delivery of performance against targets.
  • Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
  • Be expected to complete their apprenticeship studies. You will be allocated an average of 7.4 hours of work time per week (for full-time employees) to complete relevant development activities as part of the apprenticeship.
  • Please read the candidate pack attached carefully for full details of the apprenticeship job description and eligibility criteria.

Application form stage assessments

Please read the candidate pack carefully for further details on how to apply. You will be asked to provide a 500-word statement of suitability. With reference to the job description, please tell us how you would manage team performance and workloads effectively and what skills you hope to develop

As this is an apprenticeship, we are looking for applications demonstrating line management potential. You do not need to have line management experience for your application to be successful, but you do need to be able to demonstrate leadership skills. If you do already have line management experience, we’d welcome that with the expectation that you will continue to develop as a line manager. 

Interview stage assessments

There is 1 interview stage for this vacancy. Candidates who are invited to interview stage will be assessed on the below behaviours. 

  • Changing and Improving
  • Working Together
  • Making Effective Decisions
  • Leadership

Strengths will also be assessed at interview, but these are not shared in advance. Similar to the application stage, at interview we will assess you on your potential to develop as a Team Leader through this apprenticeship. Please read the attached candidate pack carefully for further details.


£25,827 - £27,170

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: