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Operational Delivery

Team Leader – 44972
£22,566 - £26,901


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG.)

OPG is a fantastic place to work offering a range of development opportunities.  The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

We have an ambitious plan for 2025, aiming to have a Digital Power of Attorney in place that meets our customers and stakeholders needs.  We aim to have a multiskilled, flexible workforce, working within office/home based locations to meet civil service environment.  

Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street. You should note however that plans are in place to move into two new premises later this year, one based in Birmingham city centre, the other outside of the centre (Hockley, Birmingham). Both premises have yet to be disclosed with successful candidates being posted to either site.

Job Description, Duties and Responsibilities 

The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS, based in Birmingham. 

There are various functions within POAS such as post, scanning, payments, filing, casework, registration, quality assurance and complaints.  

Successful applicants will be allocated to roles based on business needs at the time of recruitment.  All staff from Administration Office to Higher Executive Officer are mobile grade within the civil services, so movement within the POAS and OPG will be dependent on business needs.

The successful candidates will be based in Birmingham but may on occasion be required to travel to our other site in Nottingham. You will support and contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.

  • You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
  • You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.
  • You’ll work with, other Team Leaders review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
  • You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
  • You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
  • You will proactively manage the team’s wellbeing by engaging with staff regularly and supporting contributing to wider engagement plans.
  • You’ll be clear, honest, transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
  • Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment
  • You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
  • You will develop your staff ensuring they receive the appropriate training and support for their job role. You’ll take responsibility for your own learning and development with the support and guidance from your line manager.
  • You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
  • You’ll have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
  • You’ll contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
  • You’ll take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
  • You may be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.

Skills & Qualifications

•    Ability to demonstrate active & inclusive engagement to lead a team.
•    Ability to comprehend statistical data and make informed decisions. 
•    The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances.
•    A proactive and inclusive approach to delivering under pressure and be willing and able to assist others where needed.
•    The ability to communicate effectively with a broad range of stakeholders both orally and in writing.

•    Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint. 

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a CV (no more than 2 A4 pages maximum) together with a Personal Statement of suitability of no more than 750 words in support of your application based on essential and desirable skills.

Interview Process

If you are successful at sift, you will be invited to an interview which will follow the Success Profile process. At interview candidates should expect strength-based questions and questions relating to any of the following Civil Service behaviours below:

  • Communicating & Influencing
  • Making Effective Decisions
  • Leadership

Please note that Civil Service behaviours are not the same as competencies which featured under the old Civil Service framework. For more information please visit or get in touch with our recruitment team.

Requests for part-time contracts will be considered in line with business needs. We welcome and encourage applications from everyone, and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.