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Education and Training

Support Services Site Support – East Midlands x 2 – 43220
£17,209 - £17,278


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the role:

This is a support role based at the Learning & Development Centre, Newbold Revel, CV23 0TH in Support Services. The post holder will report to the Support Services Business Hub Manager and has no line management responsibilities.

Support Services has responsibility for ensuring the different types of accommodation across the site have been set up according to the booking instructions and has appropriate furniture and equipment as required.

The site has a range of buildings with a variety of uses, for example office and residential accommodation, conferences, classrooms and meeting rooms. The role of the Site Support is to assist in the smooth running of business required at this busy site. Newbold Revel is the main training centre for Learning & Development and has 271 bedrooms and a large number of training and meeting rooms as well as office accommdation. The role is varied and a ‘can do’ attitude is required from the post holder. 


The job holder will provide a range of site support services to the HQ site at the Learning & Development site at Newbold Revel, Rugby CV23 0TH. This will include the preparation of classrooms and meeting rooms to meet the needs of staff, delegates and visitors to the site following the booking instructions, an internal mail service and a variety of other dutes in order to assist in the provision of a high quality customer services provision on site.

This is a non-operational support job with no Line Management responsibilities and reports to the Support Services Business Hub Manager.

The hours of work are Monday to Friday between 8am and 8pm, to be agreed with business need. Some travel off site is required using site vehicles on the weekly laundy run, delivering POELT kit and equipment to new and existing sites and other delivery and collections as deemed necessary.

Responsibilities, Activities and Duties:

You will be required to carry out the following responsibilities, activities and duties:

Prepare all classrooms and meeting rooms including logistical arrangements, ensuring the booking instructions have been followed

Provide an effective internal mail collection and delivery service for the site including furniture, stationery boxes and training materials

Transport and delivery of goods from site to other venues as required including the weekly laundy delivery to the local jail responsible for that week’s laundry and delivering POELT equipment and materials to new sites

Dispose of confidential waste, collecting from offices around the site and transporting to waste centre for storage and onward delivery to the appropriate recycling centre

Comply with waste management and Control of Substances Hazardous to Health

(COSHH) regulations, including collection and sorting

Distribute/remove/assemble products and furniture/equipment as required

Regularly check all equipment, including vehicles, audio visual, and furniture in classrooms and meeting rooms, advising line management if repair/replacement is necessary

Advise on sufficient levels of stock and request procurement of goods and services and ensure all materials used are logged and are fit for purpose

Check First Aid boxes around site on a weekly basis, replenishing as appropriate.

Be First Aid at Work trained and available to support anybody on site when required

Be part of the Business Hub Fire Marshalling team

Escort technical contractors when required, working with and supervising them in accordance with local security arrangements

Undertake the role of banksman directing the operation of some plant equipment or machinery

Drive estates vehicles and operate plant equipment to ensure the needs of the Support Services business are met

When required, assist with barrier duties and parking of delegates and staff cars to ensure the site is safe and irresponsible parking is reported to the Business Hub Manager

Be an integral part of the Support Services team, helping colleagues when needed to ensure the smooth running of the department. This may include helping with document scanning and occasional manning of reception

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Recruitment Success Profiles):


Working Together

Managing a Quality Service

Delivering at Pace

Communicating and Influencing

Essential Knowledge, Experience and Skills:

Good interpersonal and communication skills

Driving licence and the ability to drive a 7.5 ton lorry or (if not already eligible) to obtain test within 6 months of taking up post

Required to undertake 1 week Forklift Driving course

Will comply with the relevant H & S policies and regulations such as COSHH. May have completed manual handling training – training will be provided if not.

FIrst Aid at Work or this will be provided

Desirable Knowledge, Experience and Skills:

Radio training

Security Clearance required:

Radio training

Additional Information

Spoken and written language needs to be of a required standard.

Shift working is required as part of this role – between 8am and 8pm, Monday to Friday

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.