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Operational Delivery

Supervising Officer – High Down – 71342
£28,477 – £32,791


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:


Job holders within this Group Profile will provide day to day supervision for Prison Officers and Operational Support Grades (OSG).  They will supervise and coordinate the delivery of the establishment’s regime and activities within residential unit/areas to ensure all local/national policies are maintained.  These are operational and prisoner-facing roles with no line management responsibilities.  


Typical tasks associated with this Group Profile include:

  • Supervise all staff within their area of responsibility, ensuring they are briefed on the work for the day
  • Prepare and deliver team briefings and handovers as appropriate
  • Supervise and prioritise activities in-line with local procedures ensuring workload/regime is delivered escalating issues to Custodial Manager when required
  • Promotes Prison Service policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas
  • Supervise and support Prison Officers and other staff when dealing with prisoner applications and other issues raised by prisoners
  • Supervise and support Prison Officers with actions arising from Standard Audit,Her Majesty Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including local self audit action plan
  • Co-ordinate any paperwork for the Incentive and Earned Privileges (IEP) scheme, completing relevant documentation for submission to Custodial Manager
  • Support and create a safe working environment for staff, prisoners and visitors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments are followed reporting incidents to Custodial Manager
  • Coach and mentor staff including new recruits and arrange for other staff to provide mentoring support as required Prison Officer Entry Level Training (POELTs) and new graduates
  • Co-ordinate and collate data concerning their area of work
  • Co-ordinate initial staff response at the scene of an incident until a Custodial Manager is present
  • Contribute to the development and application of local policy, procedures and practice
  • Contribute to staff appraisals by providing relevant performance information to line managers
  • Allocate daily staff resources to activity within their unit where appropriate
  • Manage a caseload of Assessment Care Custody Teamwork (ACCT) within their work area
  • Discharging prisoners subject to local Risk Assessment
  • Carry out checks as required e.g. Cell Sharing Risk Assessment (CSRA), Incentives and Earned Privileges (IEP)

Job Descriptions relating to this Group Profile  

The Job holder once in post will be in matched to a job description a sample list is attached below. The post is rotational so the job holder could during their career carry out the role of different job descriptions

  • Supervising Officer : Cat A Escorts
  • Supervising Officer : Nights
  • Supervising Officer : Nights YP
  • Supervising Officer : Operations
  • Supervising Officer : Operations YP
  • Supervising Officer : PEI
  • Supervising Officer : Regime
  • Supervising Officer : Residential Therapeutic Communities
  • Supervising Officer : Safe Decent and Secure
  • Supervising Officer : Safe Decent and Secure YP
  • Supervising Officer : Special Unit
  • Supervising Officer : Safe Decent and Secure IRC
  • Supervising Officer : Regime IRC
  • Supervising Officer : Nights IRC
  • Supervising Officer : Operations IRC
  • Supervising Officer : Special Secure Unit (Wing)
  • Supervising Officer : Supervising Officer Benchmark

Essential Skills/Qualifications/Accreditation/Registration       

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

When transferring to a Young Persons establishment the job holder will be required to successfully undertake an assessment to demonstrate suitability to work with Young People.

Hours of Work and Allowances  

37 hour working week (standard).

HMPPS Staff on closed pay structures only

Additional Conditioned Hours Pensionable (ACHP)

Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).  They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.

Unsocial Hours Working

This role requires working regular unsocial hours and a 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 – 1900hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays.


  • Delivering at Pace
  • Leadership
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

Essential Experience      

Must be competent in custodial procedures, including dynamic risk assessments

Technical Requirements   

N.B these are the technical requirements for the group profile, please check the individual job description relating to this group profile for any job specific requirements and add if required.

  • Successful completion of POELT and probation period
  • Must have Custodial Care National Vocational Qualification (NVQ) 3
  • Must be trained in restraint techniques


The national salary range is £28,477, London salary range is £31,313 - £32,791. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: