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Operational Delivery

Supervising Officer – 44726
£24,619 - £27,381
Warrington

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We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Overview of the job 

This is an operational job in an establishment. 

Summary 

The job holder will provide day-to-day supervision and support for Prison Officers and Operational Support Grades (OSG), co-ordinating the delivery of the regime and activities within a Residential Unit in an establishment. 

The job holder will co-ordinate initial staff response until a Custodial Manager is in attendance. 

The job holder will undertake Regime Officer duties via the establishment’s rota and may be required on a rotational basis to be responsible for the establishment during the night period. This requirement will be based upon local risk assessment and establishment complexity.   

This is an operational job with no line management responsibilities; however they will have supervisory responsibilities for staff. 

Responsibilities, Activities and Duties 

The job holder will be required to carry out the following responsibilities, activities and duties:  

• Supervise and support  staff during prisoner activities; including exercise and association. 

• Supervise the locking and unlocking of prisoners. 

• Supervise the Personal Officer strategy, ensuring completion of reports on prisoners as requested, within time limits set, which contribute to sentence planning and prisoner progress. 

• Encourage staff to promote responsible and respectful behaviour in prisoners. 

• Receive and progress applications and complaints. 

• Supervise the updating and maintenance of prisoner records. 

• Supervise the completion of accommodation fabric checks. 

• Supervise the completion of all administration in support of main duties including ordering cleaning materials and completing regime monitoring.  

If Residential Unit is used as First Night/Induction accommodation the following will also be part of this job: 

• Supervise and co-ordinate all staff that work within the First Night Centre/ Induction ensuring all procedures are adhered to. 

• Supervise and check that all prisoners receive the First Night initial needs assessment. 

• Supervise and check all prisoners located on the wing/unit and received from Reception are provided with their basic entitlements. 

• Supervise and coordinate the local systems which are in place for all prisoners to speak to a Listener and Peer Support prisoner.

• Supervise and check all paperwork has been completed e.g.  initial assessments of prisoners from Reception are logged on the prisoner database and approved Cell Sharing Risk Assessment (CSRA). 

• Supervise delivery of the induction programme so that no prisoner is moved  before they have completed all elements. 

If Residential Unit is used as Care and Separation Unit (CASU) accommodation the following will also be part of this job:  

• Supervise officers to ensure that Care and Separation Unit is cleaned and maintained to a high standard and that checks are completed. 

• Support and assist adjudications and the processes involved. 

• Supervise, co-ordinate and check that adjudication results have been recorded. 

• Support the Fast track appeals for adjudications. 

• Supervise and advise staff on the adjudications process and check all adjudication paperwork is correct including any relevant evidence available. 

• Supervise and monitor the content of any Care Plans, Case Notes and Observation book entries and Rule 45.   

• Supervise and co-ordinate the escorting of prisoners to the adjudication room and supervise during the hearing. 

• Supervise and co-ordinate completed adjudication paperwork forwarding to relevant departments for information and updating the prisoner database.  

• Supervise and co-ordinate referrals for the Independent Adjudicator.  

• Supervise and co-ordinate staff to deal with prisoners on dirty protest as and when applicable. 

• Supervise and ensure correct observation levels and records of hourly checks of all prisoners awarded cellular confinement is undertaken by unit staff. 

• Co-ordinate Control and Restraint paperwork after incident, including supporting staff and attending any necessary de-briefs.  

• Coordinate and ensure completion of all observation paperwork regarding special accommodation mechanical restraints and dirty protests. 

• Co-ordinate mandatory Drug Test referrals with the relevant department/ agencies.  

Undertake other Supervisory tasks including:  

• Supervise all staff within their area of responsibility ensuring they are briefed on the work for the day. 

• Prepare and deliver team briefings and handovers as appropriate.  

• Supervise and prioritise activities in-line with local procedures ensuring workload/regime is delivered escalating issues to Custodial Manager when required. 

• Promotes Prison Service policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas. 

• Supervise and support Prison Officers and other staff when dealing with prisoner applications and other issues raised by prisoners. 

• Supervise and support Prison Officers with actions arising from Standard Audit, Her Majesty Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including local self-audit action plan. 

• Co-ordinate any paperwork for the Incentive and Earned Privileges (IEP) scheme, completing relevant documentation for submission to Custodial Manager. 

• Support and create a safe working environment for staff, prisoners and visitors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments are followed reporting incidents to Custodial Manager 

• Coach and mentor staff including new recruits and arrange for other staff to provide mentoring support as required Prison Officer Entry Level Training (POELTs) and new graduates. 

• Co-ordinate and collate data concerning their area of work. 

• Co-ordinate initial staff response at the scene of an incident until a Custodial Manager is present. 

• Contribute to the development and application of local policy, procedures and practice.

• Contribute to staff appraisals by providing relevant performance information to line managers. 

• Allocate daily staff resources to activity within their Unit where appropriate. 

• Manage a caseload of Assessment, Care in Custody and Teamwork (ACCT) within their work area. 

• Discharging prisoners subject to local Risk Assessment. 

• Carry out checks as required e.g. Cell Sharing Risk Assessment (CSRA), Incentives and Earned Privileges (IEP).  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.  

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.  

Behaviours

• Delivering at Pace 

• Leadership 

• Communicating and Influencing  

• Working Together 

• Managing a Quality Service 

Essential Experience

• Must be competent in custodial procedures, including dynamic risk assessments. 

Technical Requirements

• Successful completion of POELT and probation period. 

• Must have Custodial Care National Vocational Qualification (NVQ) 3. 

• Must be trained in restraint techniques. 

• HMPPS staff newly promoted to a Band 4 Supervising Officer or Facilities and Services Supervisor role within Establishments will be required to undertake the Diploma in Team Leading. Newly promoted staff are expected to complete the qualification as part of the requirement of their role.     

• Staff newly promoted into Band 4 Offender Supervisors or Specialist Officer roles within establishments will be expected to undertake the Diploma if they are covering or carrying out the role of Supervising Officer on a ‘regular’ basis. 

• Staff working in establishments who were mapped to a Band 4 Supervising Officer or Facilities and Services Supervisor role as part of the F&S restructuring process and staff who have re-graded to Band 4 from a higher grade are not required to complete the qualification as they have previously worked at an equivalent level (or higher). 

• When transferring to a Young Persons establishment the job holder will be required to successfully undertake an assessment to demonstrate suitability to work with Young People.     

Hours of Work (Unsocial Hours) Allowances

HMPPS Staff on closed pay structures only: 

Additional Conditioned Hours Pensionable (ACHP) 

Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).  They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.  

Unsocial Hours Working: 

This role requires working regular unsocial hours and a 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 – 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank / Public holidays. 

Additional Information

Working Arrangements & Further Information

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. 

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ 

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. 

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.