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Operational Delivery

Staff Engagement and Communication Lead – East of England – 48735
£30,208 - £37,174


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job

Responsible for leading the region to deliver high quality, effective and consistent staff engagement and communications, both internally and externally with stakeholders.

Managing staff engagement and communications plans for the region through a wide range of methods, as well as providing staff engagement support to the regional senior leadership team. Responsibility for regional communication with external stakeholders, to promote the work of the Probation Service, and manage some media/press handling activities.

The role will involve contributing towards strategy, policy and practice development in the key areas of communication and staff engagement, ensuring continuity with National strategy, and implementation and review of those policies and practices.

This is a regional role, line managed by the Head of Corporate Services.


This is a critical component in helping to deliver key aims of protecting the public, supporting victims and reducing reoffending.

By embedding effective employee engagement throughout the NPS, the aim is to ensure staff are valued, committed, satisfied, motivated and able to do the best job they can in an environment and culture that unlocks potential, energy and innovation and promotes wellbeing.

Internal communication ensures a consistency of messaging across the region, whilst external facing communication with stakeholders promotes the work of the service within communities.

Responsibilities,Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:


Overarching responsibilities:

  • Develop and lead on delivering the region’s staff engagement and communication strategies and practice.
  • Compile reports of communication and staff engagement activity and outcomes for the Head of Corporate Service and wider SLT, and present information to a wide range of staff, including senior leaders.
  • Ensure communication is inclusive and takes account of diversity needs.

Staff Engagement responsibilities:

  • Ensure the region has the right structures and practices in place to promote staff engagement, including chairing the Staff Engagement Committee.
  • Identify and implement continuous improvements to deliver new and innovative ways to engage and empower staff, and evaluate activity making suggestions for improvements.
  • Design, implement and analyse results of staff surveys, using outcomes to help drive organisational improvement.
  • Liaise with National Communications Team and relevant stakeholders to ensure; strategic alignment with the national position; consistent NPS staff engagement approaches; regional delivery supports national staff engagement and service design initiatives.
  • Organise, promote and deliver events and workshops, including planning the schedule/ programme and facilitating/ running on the day.
  • Lead on, or support, and promote, staff wellbeing initiatives and regional staff recognition schemes across the region.

Internal communication responsibilities:

  • Lead on developing and reviewing effective internal communication tools and materials.
  • Manage a mix of regional engagement channels, keeping them up-to-date, relevant and fresh, complying with information assurance requirements and ensuring they are a reliable source of information.
  • Monitor and evaluate the effectiveness of communication tools.
  • Write and distribute effective internal communications messages to convey corporate, operational and policy messages, using a variety of interactive methods to appeal to all learning styles.
  • Proactively liaise regularly with other internal functions to ensure communication messages from all parts of the business are kept up to date and disseminated across the whole staffing group.

External communication responsibilities:

  • Develop communication tools for external stakeholders to promote and showcase the work of the region.
  • Ensure messages to inform stakeholders about the service’s work are visible and disseminated out to all relevant stakeholders.
  • Organise, provide material for, and help deliver events and other liaison activity with external stakeholders to support local staff in promoting their work.
  • Supporting media and press handling activity, in line with National guidelines.


  • Communicating and Influencing
  • Changing and Improving
  • Managing a quality service
  • Delivering at pace

Essential Experience

  • Experience of liaising and working with a diverse set of stakeholders, including senior members of staff.
  • Good interpersonal, written and oral communication skills.
  • Confident presentation style and ability to present to a wide range of staff, including senior management team, and external stakeholders.
  • Effective leadership, interpersonal and communication skills.
  • Good IT skills and an interest in innovation and new technology.
  • Writing and editing experience, including using plain English to produce accessible and engaging copy for multiple channels and audiences.
  • Experience in using design software.
  • Events management experience.
  • Press and media handling experience.
  • Experience and/or knowledge of the Criminal Justice System.

Technical requirements

NVQ Level 5 or equivalent in a relevant subject (qualification in communications, such as CIPR Specialist Certificate – Internal Communications or equivalent)

Proven proficiency in MS Office and confident in using IT packages used for communications such CMS (digital Content Management Systems) and Adobe Suite (including InDesign and Photoshop).

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post