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Service Owner – 67102
£63,185 – £76,760


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Service Owner Location: National*

Closing Date: 12th December

Interviews: Interviews held weekly, we would therefore encourage applicants to apply early

Grade: 6

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £66,998- £76,760 which may include an allowance up to £9002 National: £63,185- £72,720 which may include an allowance up to £5515

Working pattern: Full time/ Part time/ Flexible working

Contract Type: Perm

Vacancy number: 67102

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found

The Role

We’re recruiting for Service Owners here at Justice Digital, to be part of our warm and collaborative teams across HMPPS and Central Digital.

These are exciting times at Justice DigitalWe have a clear vision – to develop a digitally-enabled justice system that works more simply for users – and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. While challenging it is important and hugely rewarding.

To help picture your life at MoJ Justice Digitalplease take a look at our blogand our Digital and Technology strategy 2025

Key Responsibilities:

The role of the Service Owner is to:

  • Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.

  • Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation

  • Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk

  • Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources

  • Embed digital culture with your stakeholders, the department and the wider civil service

  • Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this

  • Lead and develop a high performing team

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification


  • User focus – Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end

  • Strategic ownership – Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.

  • Agile working – Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes.

  • Financial and commercial ownership – Able to develop a business case, own and iterate it throughout the lifecycle. Understands the granularity of financial costs per sprint and value delivered. Can lead and manage procurement

  • Lifecycle perspective – Able to apply experience of multiple parts of the life cycle, recognising when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle to plan and engage with the appropriate stakeholders at a particular stage in the project

  • Operational management – Keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and champions operational management across the community. Works closely with leaders of operational delivery teams in DDaT.

  • Problem ownership – Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others

  • Proven leadership of multidisciplinary digital teams to successfully deliver digital service across the whole lifecycle – discovery, design, delivery, growth, continuous improvement and retirement


  • DDaT perspective – Able to demonstrate an advanced understanding of design, technology and data principles. Able to identify and implement solutions for assisted digital. Able to apply knowledge to work with other job families.

Willingness to be assessed against  the requirementsfor BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more hereabout how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit CV + Statement of suitability ( 750 words max) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capabilityand Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

  • Seeing the bigger picture

  • Communicating and Influencing

  • Developing self and others

  • Business Analysis

  • Agile working

  • Business Modelling

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on experience will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact


The national salary range is £63,185 - £72,720, London salary range is £66,698 - £76,760. Your salary will be dependent on your base location.

Additional Information