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Digital

Service Designer – 45462
£30,989 - £47,591
National

Apply BACK TO SEARCH

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Pay Band: Band B (SEO)      

Salary:            Inner London: £36,798 – £47,591

                        Outer London: £34,818 – £45,426

                        National: £30,989 – £41,095 

This position is available for external applicants as well as existing civil servants on level transfer or promotion. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis. This appointment will be made on a fixed term appointment, due to the time limited nature of the Reform Programme. For existing civil servants, whilst the role itself is time limited, successful appointment on promotion will secure this grade on a substantive basis. 

Background: 

Her Majesty’s Court and Tribunals Service is an Executive Agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion to deliver the reform of the Courts and Tribunal Service. This will enable HM Courts & Tribunals Service, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world. Opportunities within the Reform Programme offer a unique chance to be at the forefront of leading and implementing a significant change across the organisation.   

An effective courts and tribunals service are fundamental to our democracy, underpinning the rule of law. This is a unique opportunity to work at the heart of HMCTS as it undergoes a major transformation, designed not just to give our courts and tribunals a sustainable and affordable future, but to further improve how we deliver justice. 

People who use courts and tribunals are often experiencing a challenging time in their personal lives. Our user-centred design team puts our users at the heart of the design process to make sure our services are: 

  • built for the needs of those who use them
  • accessible and easy to use across all channels

About You:

Putting the user at the heart of your design process, you’ll be passionate about designing end-to-end user-centred services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users.

Key Responsibilities:

As a service designer, you’ll be part of the user-centred design team and HMCTS’ growing design community of practice. You’ll be working on new and improved courts and tribunals services that anyone can use to get access to the justice they need.

You’ll be expected to:

  • map end-to-services and understand how they fit into wider societal, service, system and organisational contexts
  • work in an agile, cross-functional teams to develop and realise design concepts at pace within complex, fast-moving transformation programmes
  • facilitate the co-design process, bringing users, stakeholders, agile teams and individuals together to frame problems and encourage a sense of shared purpose
  • visualise whole services from front-stage to back-stage, working with technical and operational delivery and support teams to design efficient, intuitive external- and internal-facing interfaces supported by common technology components and platforms, data and support models
  • understand and communicate the cost of failure demand to users and the organisation, including identifying and understanding potential barriers to change (cultural, legislative, societal etc) and use data to help service managers prioritise change activity
  • support, coach, mentor and train other designers, helping set and communicate good practice to improve quality and consistency across HMCTS’ transformation programmes

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Skills & Criteria:

You’ll need to be able to demonstrate your experience of:

  • User focus. Designing collaboratively around user needs – for example through workshops and co-design sessions – for whole services, ideally across a range of channels that include non-digital interactions
  • Evidence and context-based design. Analysing and synthesising insight and research to frame problems and help teams understand and design solutions to user pain points
  • Simplifying complexity. Creating and communicating concepts, ideas and insights effectively to technical and business stakeholders at programme level and within teams
  • Agile working. Helping teams continually focus and adapt to deliver the right outcomes for users and the business.
  • Digital perspective. You can apply a digital understanding to your work, understanding barriers for users and designing solutions that work for users, such as assisted digital support and offline alternatives

Desirable Skills & Criteria

  • Experience communicating complex concepts and approaches visually, using Adobe CS, Sketch, Figma or similar tools
  • Experience of rapid prototyping, for example sketching, storyboarding, wireframes and low-fidelity clickable prototypes
  • Experience of inclusive design – making accessible services that anyone can use – particularly across multi-channel services
  • Experience of UK government service standard assessments, either taking services for assessments or assessing services against the standard

Location of Posts:

The successful candidate will be required to travel to London, however base location can be flexible. Travel to other HMCTS sites may also be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.

Application Process:

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your experience and achievements
  • A 750-word statement demonstrating how you have the essential skills & criteria for this post

If selected for interview we will assess your ability, strength, experience and technical/specialist skills against the following Civil Service Success Profile behaviours (Level 3):

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing 
  • Managing a Quality Service
  • Working Together

Further information on Success Profiles and the required standards for this post (Level 3) can be found at:

https://www.gov.uk/government/publications/success-profiles        

Interviews may be conducted by video conference or in person and will involve a task and a panel interview.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Fixed Term Appointment

This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register.  Successful appointment on promotion will secure this grade on a permanent substantive basis.

Secondments and loans will be considered on an individual basis.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

HMCTS offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time / job share posts is calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

Reward & Recognition Scheme

Potential to secure up to £2,500 per financial year from individual / team awards for exceptional performance

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Additional Information

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your experience and achievements
  • A 750-word statement demonstrating how you have the essential skills & criteria for this post

If selected for interview we will assess your ability, strength, experience and technical/specialist skills against the following Civil Service Success Profile behaviours (Level 3):

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing 
  • Managing a Quality Service
  • Working Together

Further information on Success Profiles and the required standards for this post (Level 3) can be found at:

https://www.gov.uk/government/publications/success-profiles        

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.