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Information Technology

Senior Service Asset & Configuration Manager – 37575
£43,958 - £71,411
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Job Title: Senior Service Asset & Configuration Manager

Salary: £52,845 – £71,411 (London); £43,958 – £63,831 (National)

Contract type: Permanent

Grade: MoJ Band A

Location: London, Birmingham, Nottingham, Sheffield, Glasgow

Working Pattern: Full time, Flexible Working

Closing date for applications: 25th October 2020

Interviews: From 05th November 2020


These are exciting times at MOJ Digital and Technology. We have a clear vision – to develop a digitally-enabled justice system that works more simply for users – and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

About the role

We’re looking for a talented and tenacious person to join our Service Operations teams to take the lead in SACM, delivering world-class services in the justice system. We use cutting-edge technology and tools to make rapid but meaningful improvements to public services that live up to the unique challenges of MOJ’s responsibility to society.

You will contribute to the development and delivery of a high-quality Service Asset and Configuration Management service. You’ll work in the service integration and management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and business stakeholders.

Key Responsibilities

The Senior Service Asset Configuration Manager will work collaboratively with other teams and key stakeholders and will:-

▪        Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary in order to improve compliance coverage, as well as efficiency and effectiveness.

▪        Manage configuration management for the organisation, ensuring value for the business and adherence to company policies. Ensures changes to assets are recorded and controlled appropriately. Promotes organisational commitment to asset control.

▪        Collaborate with internal stakeholders to assess product, contract, and relationship specific risk factors providing recommendations to address any identified risks.

▪        Manage / negotiate appropriate resolution of non-compliance issues directly with internal and external stakeholders.

▪        Work with suppliers to ensure asset management is delivered to Operating Level Agreement, ensuring contractual obligations are fully met.

▪        Work in collaboration with the SACM Hardware and Software Teams, to create, review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the lifecycle of all Assets.

▪        Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.

▪        Develop strategy and implement best practice frameworks for measuring, improving, monitoring and reporting against SLT and KPI.

▪        Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.

▪        Identifying and implement opportunities to optimise processes to deliver service improvements.

▪        Perform verification and audit of CMDB content; confirm hardware assets with actual inventory and initiate corrective actions and track them.

▪        Collaborate with the software asset team to manage activities concerning license compliance.

▪        Financial Management of any allocated budget.

▪        Take part in other ITSM processes, or as required perform as a back up to maintain operational activities.

▪        Engage with Projects or other internal stakeholders, in relation to Configuration Management.


  • Strong knowledge of IT software and hardware asset management.
  • Strong knowledge working with a CMDB and demonstrable skills and experience of managing and improving a CMDB.
  • Strong ITSM tool experience, in particular ServiceNow tool
  • Proven ability and experience in executing strategic asset management processes successfully
  • Strong vendor management and negotiation skills
  • Strong knowledge of IT Service Management processes
  • Exceptional written and verbal communication skills
  • Strong analytical and problem-solving skills required, attentiveness to detail.
  • Ability to lead, influence, and team with others.
  • Proven experience of dealing with customers/suppliers/peers at all levels in a professional manner
  • The ability to prioritise effectively, both with their own workload and within the team
  • Acceptance of change and being open minded to new methods in the ever-changing industry.
  • Understand business issues and identify and articulate solutions.
  • ITIL v3 Foundation (minimum).
  • Experience of identifying and implementing robust governance processes.
  • Ability to drive forward the strategic vision and direction, positively influence key senior stakeholders and provide an arbitration function.

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions around the behaviours we require to be successful in this role. The behaviours we assess are:

●     Leadership

●     Communicating and influencing

●     Working together

●     Developing self and others

●     Making effective decisions

●     Delivering at pace

●     Seeing the big picture

●     Changing and improving

●     Managing a quality service

For this vacancy, you shall be assessed on:

  • Leadership
  • Communicating and influencing
  • Changing and improving
  • Making effective decisions
  • Seeing the bigger picture
  • Working together

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Selection process details

Candidates must submit:

●     a current and relevant CV;

●     a Cover letter (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.

The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role.

At the Interview the panel will ask you open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.


●     Agenerous pension scheme on average of up to 22%

●     25 days leave, plus bank holidays, plus 1 privilege day usually taken around the Queens’ birthday

●     1 additional day of leave for every year you work, up to a maximum of 5 extra days

●     Flexible working – whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you

●     Access to training and development through Civil Service Learning,GDS Academy andPluralsight

●     Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

●     Bike loans and secure bike parking (subject to availability and location)

●     Season ticket loans, childcare vouchers, and eye-care vouchers.

●     Some offices may have a subsidised onsite Gym.

●     Upto 5 days paid leave for voluntary work you may wish to undertake

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants- for further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the ‘Civil Service code’, which outlines the Civil Service’s core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Additional Information