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Senior Service Asset & Configuration Lead – 61297
£50,427 – £63,500


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Senior Service Asset & Configuration Lead

Location: National*

Grade: Grade 7


London £54,274 – £63,500 which may include an allowance up to £9,140

National £50,427 – £59,000 which may include an allowance up to £2,323

Working pattern: Full Time

Vacancy number: 61297

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found here

The Role

We’re recruiting for a Senior Service Asset & Configuration Lead here atMoJ Digital & Technology, to be part of our warm and collaborative Service Ops team.

The SACM Lead is responsible for the governance and assurance of all IT assets across the MoJ estate, to ensure that the quality of the data is correct and maintained throughout their lifecycle.  They are responsible for establishing and operating a governance framework for SACM, including integrating and coordinating the work of all suppliers involved. Additionally, they assure the quality of all supplier work undertaken as part of the SACM process.

To help picture your life at MoJ D&T please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

  • Creation, implementation and improvement of Service Asset & Configuration Management (SACM), process, tooling and governance.
  • Foster internal & external relationships to support the strategy and vision for Service Asset & Configuration Management across all areas of the MoJ.
  • Provide assurance over the quality of SACM, negotiating appropriate resolution of issues directly with internal and external stakeholders.
  • Interface with the appropriate service management processes to support SACM deliverables.
  • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.
  • Management of SACM Team, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability.
  • Provide regular feedback to Senior Leadership team on efficiency of Processes and Procedures.
  • Support verification and audit activities of Configuration Management Database (CMDB) content to confirm hardware assets with actual inventory, addressing any identified risks.
  • Financial Management of any allocated budget.
  • Take part in other ITSM processes, or as required perform as a back up to maintain operational activities.
  • Assess and monitor CSI activities to drive forward benefits including VFM opportunities.
  • Representing the department at key stakeholder meetings
  • Engage with major projects and programmes to assure that SACM requirements are factored into its design & delivery.
  • Provide key input and technical support for new integrations into ServiceNow and discovery to support CMDB maturity.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!


  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
  • We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Wellbeing support including access to the Calm app.
  • Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
  • Some offices may have a subsidised onsite Gym.

Person Specification


  • User focus – Understands users and can identify who they are and what their needs are, based on evidence. Is able to translate user stories and propose design approaches or services to meet these needs. Engages in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
  • Service management framework knowledge – Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
  • Service focus – Able to maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. Understands how to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
  • Asset and configuration management – Conducts the life-cycle management for assets including hardware, software, intellectual property, licences and warranties. You know how to manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Helps to improve investment decisions and capitalise on opportunities. Complies with international standards for asset management. Documents information relating to assets including identification, classification and specification of all items, and information related to storage, access, versions, etc.  Is able to apply status accounting and auditing in line with relevant criteria.
  • Relationship management – Can identify, analyse, manage and monitor relationships with and between stakeholders. Knows how to clarify mutual needs and commitments through consultation and consideration of impacts. For example, you know how to coordinate all promotional activities for one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier. By helping the customer, you can ensure that maximum benefit is gained from products and services.
  • Ownership and initiative – Takes ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Knows how to take full accountability for actions taken and decisions made.
  • Strategic thinking – Is able to take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Understands how to focus on outcomes rather than solutions and activities.
  • Service Reporting – Able to take management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service.
  • Business analysis (IT operations) – Is able to visualise and articulate problems and solutions, solve complex problems and concepts, and make disciplined decisions based on available information. Can apply logical thinking; gather and analyse information using comprehensive tools and techniques; use data to formulate both short-term day-to-day and long-term strategic plans; identify and analyse options; and assess feasibility and operational impact. Ensures that the business solution aligns with the vision, mission, objectives, strategy, business and user needs. Is able to identify and recognise a viable solution or control.


  • Continual service improvement – Can identify and explore opportunities for service and business improvement. Understands how to drive analysis and identify, prioritise and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed
  • Technical understanding – Knowledge is underpinned through ability to deliver the responsibilities and tasks for the role and ensures that the breadth and depth of technical knowledge required is applied. Stays abreast of industry developments to make cost-effective use of new and emerging tools and technologies.

You will be required to meet the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace

How to Apply

Candidates must submit CV + Covering Letter (500 words) which describes how you meet the requirements set out in the Person Specification above.

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

  • Delivery at Pace
  • Managing a quality service
  • Working Together
  • Making Effective Decisions
  • Seeing the bigger picture

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on Understanding of service management framework will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact


The national salary is £50,427 - £59,000, London salary is £54,274 - £63,500. Your salary will be dependent on your base location

Additional Information