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Programme and Project Management

Senior Programme Delivery Manager – 48929
£54,274 - £63,500


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:


The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential

Grade 7 staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion. This will enable HM Courts & Tribunals Service, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world.

One of the key pillars of the modernisation of the court and tribunal system is reform of the court and tribunal building estate. The estate has already reduced in size in recent years from close to 450 buildings to 350, based on current opportunities in the estate to release spare capacity and consolidate into fewer sites. As our services are modernised, we expect to need fewer court and tribunal buildings and we will be further rationalising our estate over the next five years, alongside a number of projects to upgrade services for the benefit of the public who use them. The current building estate is diverse with many of our court and tribunal buildings not in a good condition. There are also many heritage sites, or other unique buildings, which present a challenge to maintain and bring into the 21st Century. The rationalisation of our estate will therefore happen alongside our thinking about how to improve the buildings that we retain in the long term, ensuring they are fit for purpose in a reformed system, and can be sustainably maintained.


HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful.  As a leader within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.  HMCTS Executive team expects all Managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

Key Purpose:

  • Lead on the development, maintenance and implementation of the region’s short, medium and long-term programmes and project strategies, which deliver organisational change.
  • Consider detailed and complex analysis of current workloads, courtroom utilisation and judicial availability including future recruitment and retirement, future workload and reform assumptions.
  • Develop and sign off the detailed operational requirements for courts & tribunals including those with national significance, ensuring they are fit for the future by anticipating future trends & changes.
  • Establish a consistent and customer focussed service across our courts & tribunals in the region.
  • Negotiate with and influence senior operational staff, senior judiciary, national teams’ colleagues and key stakeholders – working with other government departments where required.

Key Responsibilities:

  • Maintaining sufficient courtroom capacity meeting both current and future requirements, ensuring there is no negative impact on service delivery across the Circuit, thus protecting the reputation of HMCTS.
  • Analysing data to support decisions (including workload data, court utilisation, reform assumptions, travel times etc.) in line with HMCTS guidelines and policies.
  • Ensure effective deployment of resources to live within the allocated budget and managing risks associated with project/programme delivery.
  • Influencing and negotiating with senior internal and external stakeholders including the Resident and Lead Judges, Chief Magistrate, Chamber Presidents, Presiding Judges, Heads of Division, the SPJ and SPT engaging with judiciary at all levels (up to SPJ and SPT), Cluster Managers, HOLOs, and their teams. 
  • Developing communication strategy for court staff, judiciary, users and stakeholders before, during and after the consultation, maintaining effective liaison and representing the region and HMCTS as required.
  • Regular engagement with the national Reform and Estates Directorate teams to Director level and peers in their HMCTS regions to ensure that regional strategy supports the national position.
  • The role will require a strong communicator who is able to engage a wide range of individuals, groups and stakeholders and the postholder must be capable of delivering difficult or challenging messages.  There will be a requirement to demonstrate well developed project management skills and deliver at pace. Familiarity with all Crime, Civil Family and Tribunal jurisdictions will also be an advantage.
  • Leading and supporting the region with project related commissions

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Accountable to:

The post holder will be line-managed by the regional Delivery Director

Application Process:

To apply for this position please complete the online application form, ensuring you provide the following:

A 250-word suitability statement against each of the following Success Profile Behaviours (Level 4):

  • Seeing the Big Picture
  • Making Effective Decisions
  • Changing & Improving
  • Communicating and Influencing
  • Delivering at Pace

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour:

Seeing the Bigger Picture.

If selected for interview, the 5 Success Profile Behaviours listed above will also be tested / assessed (Level 4).

Interviews will also test three Strengths. Please also note that interviews may be required to be conducted via video conference.

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 4), can be found at:        

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.


Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts.  Where applicable, associated travel cost / time will be applied in line with organisational policies. 

Terms & Conditions:

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Additional Information

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaint Procedure

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

·         To Shared Service Connected Ltd (0345 241 5358 (Monday to Friday 8am – 6pm) or e mail;

·         To Ministry of Justice Resourcing (;

·         To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.