Programme and Project Management
Senior Operational Support Manager – Offender Personality Disorder Pathway – 46056
£41,020 - £49,016
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch it https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity i gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.
This role is responsible for developing, managing and implementing the Wales Offender Personality Disorder Pathway on behalf of NPS Wales alongside key health partners. The job holder will act as a specialist advisor on relevant policy, strategy and delivery relating to OPDP agenda, including managing and coordinating the activity of key stakeholders (Wales and UK). Some of the key tasks are outlined below:
- This is a leadership and management role reporting within the Wales NPS to the Head of Operations, who has lead responsibility for the Offender Personality Disorder (OPD) contracts.
- To jointly oversee the safe Governance of the work with respective Health Clinical Leads.
- To represent the NPS Wales Regional Director and Head of Operations at regional and national events involving other OPD stakeholders and other staff involved in the Justice and Health and Social Care systems.
- To work with the clinical leads across the seven Local Health Boards and Welsh Government, to define and develop the vision and regional strategic approach to the OPD work, in a way that upholds the stated outcomes of the OPD strategy, the needs of both staff groups, and principles of both agencies
- To ensure that the impact of the work of the partnerships is quality assured within the NPS.
- To write protocols, agreements, and other documentation to ensure that the work is underpinned by clear and accountable procedures.
- To provide strategic information to the partnerships about developments and changes within the NPS and the wider justice system
- To interface with senior managers within the NPS; to keep them abreast of developments, problem solve, take feedback, answer queries, and request assistance as required.
- To interface with more specialist aspects of the NPS, for example MAPPA leads and SFO teams, to keep them abreast of developments, problem solve, take feedback, answer queries, and request assistance as required.
- To manage and oversee, with Health partners, the investigation of incidents across the partnerships
- To develop and maintain a communication strategy between the partnerships and the NPS.
Mae gan y rôl drosolwg strategol o’r Llwybr Anhwylder Personoliaeth Troseddwyr yng Nghymru sy’n plethu â Llywodraeth Cymru (gan fod iechyd wedi’i ddatganoli yng Nghymru) ac â’r saith Bwrdd Iechyd Lleol ledled Cymru i sicrhau darpariaeth ddi-dor yng nghyswllt Anhwylder Personoliaeth Troseddwyr. Mae’r rôl hon yn gyfrifol am ddatblygu, rheoli a gweithredu Llwybr Anhwylder Personoliaeth Troseddwyr Cymru ar ran Gwasanaeth Prawf Cenedlaethol Cymru ochr yn ochr â phartneriaid iechyd allweddol. Bydd deiliad y swydd yn gweithredu fel cynghorydd arbenigol ar bolisi, strategaeth a darpariaeth berthnasol sy’n ymwneud ag agenda’r Llwybr Anhwylder Personoliaeth Troseddwyr, gan gynnwys rheoli a chydlynu gweithgarwch rhanddeiliaid allweddol (Cymru a’r DU). Amlinellir rhai o’r tasgau allweddol isod:
- Mae hon yn rôl arwain a rheoli sy’n adrodd o fewn Gwasanaeth Prawf Cenedlaethol Cymru i’r Pennaeth Gweithrediadau, sy’n bennaf gyfrifol am y contractau Anhwylder Personoliaeth Troseddwyr.
- Cyd-oruchwylio Llywodraethu’r gwaith yn ddiogel gyda’r Arweinwyr Clinigol Iechyd perthnasol.
- Cynrychioli Cyfarwyddwr Rhanbarthol a Phennaeth Gweithrediadau Gwasanaeth Prawf Cenedlaethol Cymru mewn digwyddiadau rhanbarthol a chenedlaethol sy’n cynnwys rhanddeiliaid Anhwylder Personoliaeth Troseddwyr eraill a staff eraill sy’n ymwneud â’r systemau Cyfiawnder ac Iechyd a Gofal Cymdeithasol.
- Gweithio gyda’r arweinwyr clinigol ar draws y saith Bwrdd Iechyd Lleol a Llywodraeth Cymru, i ddiffinio ac i ddatblygu’r weledigaeth a’r dull gweithredu strategol rhanbarthol i’r gwaith Anhwylder Personoliaeth Troseddwyr mewn ffordd sy’n cynnal y deilliannau sy’n cael eu nodi yn y strategaeth Anhwylder Personoliaeth Troseddwyr, anghenion y ddau grŵp o staff, ac egwyddorion y ddwy asiantaeth
- Sicrhau bod effaith gwaith y partneriaethau yn cael ei sicrhau o ran ansawdd yn y Gwasanaeth Prawf Cenedlaethol.
- Ysgrifennu protocolau, cytundebau a dogfennau eraill i sicrhau bod y gwaith yn seiliedig ar weithdrefnau clir ac atebol.
- Darparu gwybodaeth strategol i’r partneriaethau am ddatblygiadau a newidiadau yn y Gwasanaeth Prawf Cenedlaethol a’r system gyfiawnder ehangach
- Cysylltu ag uwch reolwyr yn y Gwasanaeth Prawf Cenedlaethol i sicrhau eu bod yn gwybod am ddatblygiadau, i ddatrys problemau, i gael adborth, i ateb ymholiadau ac i ofyn am help yn ôl yr angen.
- Ymwneud ag agweddau mwy arbenigol o’r Gwasanaeth Prawf Cenedlaethol, er enghraifft arweinwyr MAPPA a thimau SFO, i roi gwybod iddynt am ddatblygiadau, i ddatrys problemau, i gael adborth, i ateb ymholiadau ac i ofyn am help os oes angen.
- Rheoli a goruchwylio, gyda phartneriaid Iechyd, ymchwilio i ddigwyddiadau ar draws y partneriaethau
- Datblygu a chynnal strategaeth gyfathrebu rhwng y partneriaethau a’r Gwasanaeth Prawf Cenedlaethol.
Overview of the job
Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).
To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties
Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below. .
- Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
- Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
- Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
- Responsible for the professional development of cluster staff
- Responsible for developing and deploying the Cluster Training Needs Analysis
- Ensure effective cluster employee recruitment and induction
- Act as cluster lead for performance & quality
- Act as cluster lead for audits and inspections
- Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
- Responsible for the management of the Business Manager and the administrative support functions within the cluster
- Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
- Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
- In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
- Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
- Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
- Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
- Senior Management responsibility for estates, buildings and maintenance activities within the cluster
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
- Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.
- Making Effective Decisions
- Working Together
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Changing and Improving
- Significant experience at middle manager level, including the management of staff
- Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements
- Experience of budgetary control incl. procurement
- Experience of managing relationships incl. working with key local agencies and stakeholders
- Evidence of preparing high level written reports to a good standard
A qualification in one of the following areas:
- Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
- Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
o Diploma in Probation Studies
o Diploma in Social Work (with Probation Option)
o CQSW (with Probation Option)
- Knowledge of the wider criminal justice system
Hours of Work
37 hours a week
HMPPSin Wales: Vacancy Attraction Statement
Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.
The Welsh Language Scheme
Welsh Language skills for this post are desirable.
HMPPS yng Nghymru: Datganiad i ddenu Ymgeiswyr i wneud cais am Swydd Wag
Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.
Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.
The Offender Personality Disorder Pathway in Wales link in with Welsh Government (as health is devolved in Wales) and the seven Local Health Boards across Wales to ensure seamless delivery of OPD. The team is responsible for developing, managing and implementing the Wales Offender Personality Disorder Pathway on behalf of NPS Wales alongside key health partners. The team provide specialist advice on relevant policy, strategy and delivery relating to the OPDP agenda, including managing and coordinating the activity of key stakeholders (Wales and UK).
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Mojemail@example.com);
2- To Ministry of Justice Resourcing (firstname.lastname@example.org);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
Working Arrangements & Further Information
Standard working hours are 37 hours per week excluding breaks which are unpaid.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
All candidates are subject to security and identity checks prior to taking up post