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Senior Interaction Designer – 45474
£30,989 - £47,591


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Her Majesty’s Courts and Tribunals Service

Directorate: Strategy & Change (HMCTS Reform)

Workstream: User Experience and Insight Team

Job Title: Senior Interaction Designer (up to 4 roles)

Location: National

Duration: 2 Years Fixed-Term Contract

Pay Band: Band B (SEO)    

Salary:            Inner London: £36,798 – £47,591

                        Outer London: £34,818 – £45,426

                        National: £30,989 – £41,095

This position is available for external applicants as well as existing civil servants on level transfer or promotion. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis. This appointment will be made on a fixed term appointment, due to the time limited nature of the Reform Programme. For existing civil servants, whilst the role itself is time limited, successful appointment on promotion will secure this grade on a substantive basis.


Her Majesty’s Court and Tribunals Service is an Executive Agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion to deliver the reform of the Courts and Tribunal Service. This will enable HM Courts & Tribunals Service, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world. Opportunities within the Reform Programme offer a unique chance to be at the forefront of leading and implementing a significant change across the organisation. 

An effective courts and tribunals service are fundamental to our democracy, underpinning the rule of law. This is a unique opportunity to work at the heart of HMCTS as it undergoes a major transformation, designed not just to give our courts and tribunals a sustainable and affordable future, but to further improve how we deliver justice.

People who use courts and tribunals are often experiencing a challenging time in their personal lives. Our user-centred design team puts our users at the heart of the design process to make sure our services are:

  • built for the needs of those who use them
  • accessible and easy to use across all channels

About You:

Putting the user at the heart of your design process, you’ll have the technical knowledge and experience to create, test and iterate prototype digital services, from simple wireframes through to hi-fidelity code prototypes.

Key Responsibilities:

As a senior interaction designer, you’ll be part of the user-centred design team and HMCTS’ growing design community of practice. You’ll be working on new and improved courts and tribunals services that anyone can use to get access to the justice they need.

You’ll be expected to:

  • work in an agile, cross-functional team to develop and realise design concepts at pace within complex, fast-moving transformation programmes
  • work out the best way to let users interact with your service, delivering designs that are accessible and work across users’ channels, devices, browsers, and technologies
  • talk about and demonstrate your service to teams, service assessment panels, programmes, communities and stakeholders, including talking about the evidence, data and research that underpins your design decisions
  • actively participate in user research and help translate research findings into actionable insight
  • work within and support the government service design manual and government service standards
  • support, coach, mentor and train other designers, helping set and communicate good practice to improve quality and consistency across HMCTS’ transformation programmes
  • play an active role in HMCTS’ growing design community of practice as well as wider cross-government communities of practice
  • provide management support for up to 2 HEO interaction designers, focusing on their development needs and the quality of their work and behaviours

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Skills & Criteria:

You’ll need to be able to demonstrate your experience of:

  • User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise to help people understand how user needs have changed over time and ensure they are met by the business.
  • Evidence- and context-based design. You know how to design systems for use across multiple services and can identify the simplest approach out of a variety of approaches.
  • Prototyping. You are experienced in using a variety of methods of prototyping, including dynamic high-fidelity ‘clickable’ prototypes. You know how to share best practice for prototyping and can coach others.
  • Digital perspective. You can apply a digital understanding to your work, understanding barriers for users and designing solutions that work for users, such as assisted digital support and offline alternatives
  • Agile working. You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to deliver designs at pace.

Desirable Skills & Criteria

  • Prototyping in code using the GOV.UK prototype kit, Heroku and Github
  • Experience of working in large digital transformation programmes in government
  • Being an active member of a design community, actively networking with others and contributing to ways of working and community activities such as design critiques
  • Experience of UK government service standard assessments, either taking services for assessments or assessing services against the standard

Location of Posts:

The successful candidate will be required to travel to London, however base location can be flexible. Travel to other HMCTS sites may also be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.

Interviews may be conducted by video conference or in person and will involve a task and a panel interview.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Fixed Term Appointment

This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register.  Successful appointment on promotion will secure this grade on a permanent substantive basis.

Secondments and loans will be considered on an individual basis.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Additional Information

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your experience and achievements
  • A 750-word statement demonstrating how you have the essential skills & criteria for this post

If selected for interview we will assess your ability, strength, experience and technical/specialist skills against the following Civil Service Success Profile behaviours (Level 3):

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing 
  • Managing a Quality Service
  • Working Together

Further information on Success Profiles and the required standards for this post (Level 3) can be found at:        

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.