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Human Resources

Senior CI Manager – 48539
£50,427 - £5,900,054,274


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title / Group / Directorate

Senior CI Manager/People Group/Change & Development

Reports To

Zoe Sweet (Divisional Director Organisational Effectiveness)

Location & Terms of appointment

This is a permanent post based in National.

Salary and Grade

This post is Band Grade 7.

New entrants to the Civil Service will be expected to join on the minimum of the pay range.  

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.


The Ministry of Justice, People Group, includes the Change and Development Directorate. This is a highly experienced and skilled group of people working together and operating as a centre of excellence. We seek to draw from the future to deliver the now – being visionary in our approach working collaboratively and driving improvements that enable the delivery of MOJ family strategies and services. We approach our work from a number of learning philosophies including the ideas that we must ‘lead to learn’ and never stop learning to do our jobs. The Directorate is made up of seven Deputy Director led teams, Change Delivery Team, Leadership, Talent & Capability Team, Organisational Effectiveness Team,  Diversity, Inclusion & Wellbeing Team, 3GSS Programme Delivery Team, MoJ HR Business Partners and Workforce Engagement & People Insights Team.

Our Purpose

Organisational Effectiveness is a MoJ Centre of Expertise. Our role is to drive system-wide effectiveness through the provision of insight, expert advice and challenge in supporting projects and initiatives across the Ministry of Justice. Responding to both system demand and planned needs we use practice, theory and research to support individual, team, organisational and whole system improvements. Organisation Design is the process of aligning organisation structure and capability with its objectives, with Organisational and Behavioural Development enhancing the culture, relationships and behaviours of our people. Continuous Improvement works to redesign core business processes and ways of working to save time, money and make things easier for our people. We embed a people focus within all organisation design, organisational and behavioural development and continuous improvement programmes of work in the MoJ.

Role Purpose 

Due to the nature of this role there is a requirement to travel for business needs.

The core function of this role is to manage and lead the Continuous Improvement Team, in Continuous  Improvement delivery and professional development. Develop and drive forward the CI strategy for the organisation, focused on delivering in line with organisational priorities and leading appropriate CI interventions.  As a senior  spokesperson for CI within MoJ, the role is responsible for representing the department both internally, within the Change & Development Directorate, People Group and the MoJ and where appropriate, externally across Government departments and wider networks.

Main Activities / Responsibilities

The key responsibilities of the role include delivering the CI strategy for the Department and aligning this across the business.  The role is responsible for the CI Team, its delivery and professional development, this includes line management responsibilty for all those that work in the team.  This includes a CI Consultancy approach, led by this role, which delivers interventions to address complex and systemic commissions from the business.  The role is responsible for CI capability across the organisation and leads the MoJ CI Academy, which delivers a range of CI training and development products.  The role leads on driving the MoJ CI Community and is responsible for internal and external CI networks; providing direction and leadership to these groups.

Activities & Duties include:

  • Line Manage MoJ CI Team to deliver CoE model and a variery of CI interventions across all areas of MoJ
  • Set and align CI strategy for MoJ in line with Departmental prioirities
  • Support design and delivery of business area CI strategy
  • Act as spokesperson to promote CI internally and externally
  • Coach senior leads on the implementation of CI within the business
  • Act as CI trusted advisor/critical friend to SLT’s and on relevant boards; particularly in relation to CI strategy, culture and capability
  • Oversee the design, delivering and evaluation of the MoJ CI Academy
  • Provide expert CI advice, coaching, mentoring and challenge within MoJ and across government
  • Lead CI strategic initiatives
  • Analyse CI demand across the organisation; prioritising commissions and aligning resources
  • Represent OE and MoJ Cross Government and public sector networks
  • Represent OE and manage delivery of the MoJ CI Leads Network
  • Represent OE and manege delivery of the internal profession for MoJ CI Practitioner network
  • Senior sign off for accredited CI training models
  • Deliver system level CI projects
  • Facilitate complex problem solving
  • Horizon scan for CI themes, ideas and development
  • Deliver internal and external CI events

Management of Resources

  • No directly devolved budget, managed through the Divisional Director

Person Specification:

Essential Knowledge, Experience and Skills:

  • Expert level knowledge of CI and its application in a public-sector environment
  • An experienced people manager who understands leading for performance and development.
  • Delivery of a portfolio of CI projects, including leading on complex and systemic interventions
  • Understand how to deliver CI capability building
  • Experience in facilitation, coaching and mentoring
  • Accredited Expert level in Continuous Improvement (or equivalent); Accredited Lean Six Sigma (or equivalent)

Desirable Knowledge, Experience and Skills:

  • Project delivery, particularly ‘waterfall’ and Agile methodologies
  • Understanding User Research
  • An awareness of Behavioural Insights
  • Delivery of internal consultancy models
  • Communications and Engagement


  • Accredited Expert level (or equivalent) in Continuous Improvement (Essential)
  • Accredited Lean Six Sigma (or equivalent) (Essential)
  • PRINCE2/Project Management (or equivalent) (desirable)


  1. Changing and Improving
  2. Making Effective Decisions
  3. Delivering at Pace
  4. Managing a Quality Service

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.