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Human Resources

Reform Learning Support Officer (FTA 12 months) – 45930
£21,170 - £30,324


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


Her Majesty’s Courts and Tribunals Service (HMCTS) is currently undertaking its once-in-a-generation ‘Reform’ transformation programme; a five-year transformation designed to digitalise and revolutionise how justice is administered in England and Wales. There are currently over 50 projects running to transform end to end justice services, making HMCTS a great place to work.

With services being transformed, HMCTS employees will be introduced to new technology, processes and ways of working. The HMCTS HR People Capability Team, are working with Reform projects and service teams to build the capability of employees so they are able to deliver the transformed services.

In order to do this at scale, the HR People Capability Team are seeking to expand our team of Reform Learning Support Officers to work with subject matter experts from the projects and services to build appropriate learning products using our end to end learning process:

Overview and purpose of the role

Working within the HMCTS People Capability Team, you will support multiple project and service teams to assess learning needs arising from changing ways of working, and design, develop and, where appropriate, deliver training products. You will operate within a flexible team, collaborating to support multiple project and service teams at the point of need.

The team may need to grow to meet the emerging needs of the Reform projects and services and so we will maintain a 12-month reserve list of successful applicants.

Key responsibilities

Reform Learning Support Officers engage with project stakeholders to plan and design innovative learning products for HMCTS staff in Courts and Tribunals. The role will see you working collaboratively with colleagues across multiple projects in line with demand.

Key activities include:

  • work with project and service teams on the analysis of learning needs.
  • Support project and operational teams to agree appropriate learning interventions to meet need.
  • Lead on the planning, design and development of learning interventions, including e-learning, interactive learning materials, face to face training materials etc.
  • Co-ordinate the delivery of learning. This may involve organising training events, scheduling HMCTS facilitators, writing and issuing communications, uploading content to learning platforms. It may also involve facilitating face to face training although not everyone will need to do this.
  • Support technology projects to assess levels of user intuition and learning needs for users (employees) of new technology, in addition to identifying areas to build learning into technology products.
  • Improve products after pilots in accordance with learning evaluation approach.
  • Collate learning evaluation data facilitate sessions to review evaluation data, identify areas for improvements for upcoming learning designs and make said improvements.

The team will work in a collaborative, flexible way, depending on project / service team demand and you will not necessarily be expected to undertake all of the key activities above; they may focus on one or two across numerous projects / services.

Other duties

You will be required to work in a flexible way and undertake any other duties reasonably requested by line management (HR People Capability Team) which are commensurate with the grade and level of responsibility of this post.

Application Process: To apply for this position you must demonstrate your suitability against the success profile for this role

Success profile (Essential skills) for the role


  • Digital design / presentation skills
  • Experience of developing self and others
  • Experience of designing innovative learning products, ideally digital learning products
  • Strong stakeholder management skills


  • Ability to interpret and understand complex information
  • Proficient in full Microsoft Office suite and emerging digitaltechnology.


  • Enjoys working as part of a team.
  • A keen interest in technology
  • Effective written and verbal communication skills
  • Effective planning and organisation skills.


You will be assessed against the success profile for this role, in the first instance, and the following four behaviours at Level 2.

Changing and Improving:

Regularly review own and team’s work and take the initiative to suggest ideas to make improvements. Give feedback on changes in a constructive manner. Take a positive, open approach to the possibility of change and encourage others to do the same. Help others to understand changes and the reasons they are being put in place. Identify and act on the effects changes are having on your role and that of the team. Look for ways to use technology to achieve efficient and effective results. Consider accessibility needs of the diverse range of end users.

Communicating & Influencing:

Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Interact with others in an enthusiastic way. Express ideas clearly and with respect for others. Listen to and value different ideas, views and ways of working. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity

Working Together:

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results.

Delivering at Pace:

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

If you are applying from internally or from another OGD this position will be on a loan period which needs to be agreed with your home department where you will return at the end of the contract posting.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.