Reconsideration and Summaries Team Case Manager – 62258
£22,735 – £31,509
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
About the Parole Board:
The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community We do that with great care and public safety is our number one priority.
All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.
The Board is made up of about 120 secretariat staff based in our London Head Office and approximately 250 Members who make decisions on risk and hold hearings at prisons around the country.
The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.
About the role:
An exciting opportunity has opened to be part of the Reconsideration and Summaries Team. We are a small team with an important role to play in delivering the Transparency agenda to which the Parole Board has committed which includes the production and delivery of Parole Board Decision Summaries, and case management of Reconsideration applications.
This is a fast-paced and interesting role, with responsibility for public-facing summaries and applications for reconsideration of our decisions. This means the team carries an important responsibility to be accurate and sensitive in the way it produces summaries, manages applications, and produces reconsideration decisions as well as their supporting communication. Alongside four fellow Case Managers, with the support of the Team Leader, you will have a workload of Summaries (50%) and Reconsideration (50%) Cases.
This is an evolving area of work and requires individuals to work effectively within the organisation, and with stakeholders, to ensure this process is workable and fully compliant with the law.
Your duties will be split evenly between Summaries and Reconsideration work. For reconsideration, you will be required to manage the functional element of the
reconsideration process, communicating effectively with the Team Leader and stakeholders and work well within a team. You will need to analyse complex information and make decisions based upon this, following a clear legal framework. Escalation process will need to be followed precisely, and anomalies highlighted immediately.
For summaries, you will be responsible for ensuring summaries are produced to a high standard within specific timescales. You will oversee the entire process from logging incoming requests to issuing summaries to requestors and have to proactively manage cases through to conclusion. You will have a great attention to detail and be able to identify where drafts meet the required standard and are in line with Data Protection principles.
It will be imperative that you are able to communicate effectively with, a diverse range of individuals, at varying grades, with competing demands for how this process functions and produces.
Reconsideration Work (50%)
- To effectively case manage Parole Board reconsideration applications as allocated by Team Leader;
- Monitor and input into the Parole Board case management systems;
- Advise stakeholders of reconsideration process and criteria, by responding to queries as allocated by Team Leader;
- Send correspondence to necessary parties;
- Ensure all reconsideration decisions are provided in line with policy and guidance and to agreed timescales and quality
Summaries Work (50%)
- To effectively case manage Parole Board Decision Summaries as allocated by Team Leader;
- Provide regular summaries to be quality assured, to help identify potential risks, anticipate issues and to improve guidance;
- Log all summary requests in a timely manner;
- Advise stakeholders of summaries process and criteria, by responding to queries as allocated by Team Leader;
- Ensure all summaries are provided in line with policy and guidance and to agreed timescales and quality standards;
- Assist Team Leader and/or Team Manager;
- Other tasks appropriate to the role as assigned by Team
Experience required for the post:
- Experience in using Microsoft programmes
- Ability to work well within a team
- Adaptable to change
- Ability to follow processes, policies and guidelines
- Be detail-focused and accurate
- Accurate email communication and data entry skills (e.g. in Excel)
- Experience in relaying complex information in a simple, digestible format at all levels – i.e. in order for stakeholders or service users to be able to easily understand
We will assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
- Changing and Improving
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.
Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants offer being withdrawn.
If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
In the current climate, face to face interviews may be conducted virtually. If you are successful and invited to a virtual interview, please see attached the ‘Candidate guide for virtual interviews’ document that will help you prepare. If you have any issues with attending your virtual interview, please contact us in regard to this. Please ensure the contact details you provide to us are up to date and correct, as if successful, all communication for your interview will be sent to you through the email address provided.
The national salary range is £22,735 - £27,223, London salary range is £24,331 - £31,509. Your salary will be dependent on your base location
The Parole Board offers a range of benefits:
For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.