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Quality and Effective Practice Manager – 62480
£37,166 – £41,020


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job

The EPP division is responsible for supporting the NPS in improving the quality and effectiveness of Probation practice by overseeing the performance of the NPS and directly managing projects relating to learning, assurance and professional development, including the development of the professional registration framework.

This is a strategic role within the National Probation Service (NPS). The Quality and Effective Practice Manager supports the Quality & Effective Practice Lead and/or Head of Function to provide a leading role within the unit in respect of quality and effective practice.

Location is flexible, but will involve regular travel to London and some travel to other venues in England and Wales which may require some overnight stays


Quality and Effective Practice Managers will lead on the development of projects to improve the quality of work by frontline staff.

The job holder will be expected to manage and lead projects within the functional area and provide support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

•       Provide effective leadership of projects relating to areas of probation practice including the design and co-ordination of internal quality assurance activities to demonstrate that offender managers manage risk appropriately and meet public protection standards.

•       Provide specialist effective practice knowledge and understand the changing nature of effective practice in accordance with emerging research.

•       Contribute to the development of Senior Probation Officers using specialist effective practice knowledge.

•       Lead national effective practice projects that support a programme of continuous improvement in consultation with operational colleagues across the NPS.

•       Work with divisional Performance & Quality Managers to promote best practice and practice improvement.

•       Proactively support staff development through production of guidance for delivery of effective practices across the service

•       Contribute to the organisation’s response to external inspections and internal audits.

•       Support implementation of change in practices including working with divisions e.g. training and development

•       Contribute to effective practice through the development of processes that promote review, discussion and feedback

•       Promote a culture of innovation and continuous improvement to service delivery

•       Facilitate effective communication between the NPS and internal and external partners e.g. HMPPS, HMIP

•       Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes

•       Deputise for the Quality & Effective Practice Lead as required

•       Promote the aims and values of the NPS and HMPPS and reinforce pro social modelling skills by reinforcing pro social behaviour and attitudes and challenging anti-social behaviour and attitudes.

•       Adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


•       Leadership

•       Communicating and Influencing

•       Delivering at Pace

•       Changing and Improving

•       Working Together

•       Seeing the bigger picture

Essential Experience

•       Substantial experience with a proven record of good practice in a variety of settings (including offender Management) as a Probation Officer or from working within another criminal justice agency or related work context

•       Experience of risk management and assessment of offenders, understanding of multi-agency risk assessment and management procedures

•       Evidence of ability to evaluate practice and provide effective feedback.

•       Evidence of ability to provide a practice perspective on policy development

•       Experience of contributing to the provision of effective administration and information systems

•       Demonstrable achievements in managing/supporting change and effecting improvements in quality and efficiency

Technical requirements

•       Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice. (Or) a qualification which was recognised at the time of qualification by the State for Justice as per Section 10 of The Offender Management Act 2007:The following qualifications gained in England and Wales were previously recognised as providing such eligibility: Diploma in Probation Studies, ; Diploma in Social Work (with Probation Option); CQSW (with Probation Option)

•       Understanding of the role of the Probation Service in the Criminal Justice System and in a multi-disciplinary setting.

•       Knowledge and understanding of the factors which influence engagement with offenders and victims.

•       Well developed IT skills, including evidence of ability to interpret and apply performance reports


£37,166 - £41,020

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: