Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Operational Delivery

PSO – Victim Liaison Officer – Bath , Bournemouth , Bristol , Chippenham , Poole , Salisbury , Swindon , Weston-super-Mare , Weymouth – 64429
£23,174 – £28,200
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job

The job holder will work with victims who are in, or are being considered for inclusion in, the statutory National Probation Service (NPS) Victim Contact Scheme (VCS). The scheme is for victims of specified serious violent or sexual offences where the offender receives a prison sentence of 12 months or more, or a hospital order. They will contribute to the assessment and management of risk posed by offenders in order to protect the public. They will liaise with victims and keep them updated at regular intervals in accordance with the service specification for victim liaison, and relevant legislation.  They will provide the victim with information about any
significant changes during the offender’s sentence, enable victims to participate by making representations or providing their views at specific points, and produce reports at appropriate times. They will liaise with the offender manager and contribute to inter-agency meetings in appropriate cases in order to ensure that victims’ views have been considered.


The post holder will have direct contact with victims, in order to share information about the offender’s sentence/hospital order and to explain and respond to queries about an offender’s journey through the period of detention to their supervision in the community. This requires knowledge and understanding of the criminal justice system, including the functions of the courts, prisons, probation and the Parole Board, as well as youth justice and the arrangements for mentally disordered offenders. They will do this through the actions below:

Liaise with and provide (and analyse) information and give advice to criminal courts, criminal justice agencies and other partner agencies to ensure that the victim perspective has been considered.

To keep the victim informed and to provide information to victims during the key
stages of the offender’s sentence, during the licence period through to sentence end and contribute towards the assessment and management of the risk of harm to victims.

To work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Provided it is safe to do so, some out of hours working may be required during the week and weekends.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties set out below.

•    Use the NPS computer based systems to produce, update and maintain records and other documentation (such as reports for external bodies) within agreed timescales.

•    Assess the risks and needs of victims for whom the post holder is the case manager and complete any required actions within appropriate time scales including home, prison and/or alternate location visits as required in accordance with the service procedures and policies.
•    Refer significant changes/escalation in risk or need to the Senior Probation Officer (SPO), the offender manager (OM) and other agencies e.g. Police, Prison, Children’s services and domestic violence units).
•    Ensure effective referrals to and communication with offender management staff, service providers and external agencies.
•    To attend professional meetings and represent the NPS at appropriate partnership forums.
•    Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
•    Manage victims’ expectations and keep them updated with relevant aspects of the case in a timely and appropriate manner.
•    Assist where necessary to enable victims to make representations about licence/discharge conditions and/or complete Victims Personal Statements.
•    Provide cover within the victim liaison unit as appropriate.
•    To assist colleagues working in NPS and partner agencies to understand their responsibilities under the Victim Contact Scheme.
•    Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
•    To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the Job Holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh


•    Making Effective Decisions
•    Changing and Improving
•    Delivering at Pace
•    Communicating and Influencing
•    Developing Self and Others
•    Working Together

Essential Experience

•    Experience of working with a diverse range of people who have experienced a range of social/personal difficulties
•    Experience of working with diverse communities including promoting equality and valuing diversity
•    Knowledge and understanding of the factors which influence the engagement with victims
•    Knowledge and understanding of risk assessment/ risk management relating to offenders
•    Knowledge and understanding of the work of the Criminal Justice system and agencies.
•    communicate effectively and sensitively with a wide range of individuals including those who may be distressed or present difficult or aggressive behaviour

Technical requirements

Minimum 5 GCSE’s at Grade C or above, including English, Maths

Hours of Work (Unsocial Hours) Allowances



£23,174 - £28,200

Additional Information

VLO role involves regular travel across the region as we are a dispersed regional team. Please specify your 3 preferred work locations in preference order and the amount of hours you would like to work.

The salary range for the role you are applying for will be detailed on the job profile. If you are an existing Civil Servant appointed on level transfer (either within MoJ or from another Government Department) you will transfer on your existing salary, unless it is below the relevant MOJ grade minimum in which case it will be uplifted to the MoJ band minimum. If you are joining on promotion the increase will be 10% or the minimum of the relevant MOJ grade, whichever is the higher. Specialist pay enhancements or allowances paid by other departments are not transferable to MOJ. The exception to this rule is the London weighting allowance where the exporting department does not have a separate London pay scale. New entrants into the Civil service are appointed at the pay scale minimum for the grade.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: