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Programme and Project Management

Project Support Officer – 57957
£30,451 – £38,373


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Her Majesty’s Courts and Tribunals Service 

Job Title: Project Support Officer, Crime Programme 

Pay Band: HEO 

Duration: Fixed-term contract for one year 

Location: The postholder will be expected to work flexibly and spend up to three days per week in Southern House, Croydon. Regular travel to locations across England and Wales may be required. 


It is an extremely exciting time here at HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering judicial services that better serve the public, and with over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world. 

The Programme includes modernising the court estate, utilising the latest technology to digitise services where appropriate, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. 

The Programme is ambitious and we need resilient, resourceful and adaptable people to make it happen. This is an opportunity to gain fantastic experience in a major transformation programme, develop a range of effective business skills and play a key role in how justice is delivered in this country. 

Can you deliver in a fast-paced environment that is changing constantly? Does developing pioneering new services focussed on the end-user excite you? If so, please read on and apply today. 

Crime Programme

The Crime Programme encompasses the delivery of the Crime Service Model: a series of pathways modelled around the needs of those who use the criminal justice process – victims, witnesses, defendants, and judiciary and business users. Building on the recommendations of Sir Brian Leveson’s report the Crime Service Model is designed to deliver a swift and certain criminal courts system that is proportionate and more responsive to the modern day. This system will be underpinned by the core principles of Just, Proportionate and Accessible.  The Crime Service Model’s guiding principle has been to remove low risk, straightforward cases from the physical courtroom while retaining the authority of the courtroom for the faster processing of complex, sensitive and serious cases.

The Crime Programme encompasses the delivery of the Common Platform, which will provide a smarter and more accessible case management system for HMCTS staff, the judiciary, and professional users (including defence professionals) to access and process criminal case information. It will allow staff to do their jobs more quickly and easily and reduce the generation of physical paperwork. It will cut down unnecessary duplication and make it more straightforward for different organisations in the criminal justice system to work together more effectively. 

Key Responsibilities 

Role Summary

The role of the Project Support Officer covers a diverse range of activities to support the delivery of the project’s objectives. The Project Support Officer enables the smooth running of the project by supporting the Project Manager through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf. 

Typical Role Responsibilities         

Planning and scheduling

·          Assist with and maintain appropriate systems to enable effective planning and scheduling;

·          Monitor the delivery of work streams against plans, chasing and challenging progress as appropriate;

·          Help the Project Manager/Senior Project Manager to manage schedule and resource dependencies and conflict between initiatives;

·          Produce and maintain Plan on a Page (POAP) and where necessary traditional Waterfall Microsoft Project Plans.

Monitoring and reporting

·          Assist in maintaining project controls and in producing project reports;

·          Be responsible for developing and managing project tracking, control and reporting arrangements;

·          Assess and evaluate information received from project(s) from the range of reporting sources;

·          Assist the Programme/Project Manager(s) with drafting documentation and reports as required;

·          Keeping Jira/Confluence pages up to date.


·          Responsible for project file management using robust version control;

·          Organise key project meetings, and provide secretariat support.


·          Mange the burn down of contractors and approving time sheets as required;

·          Work with the Project/Senior Project Manager to produce Statements of Work;

·          Maintain records of spend against budget and inform the Project/Senior Project Manager if that spend rises above expectations.


·          Assist the Business Change Manager with maintaining the stakeholder log for internal and external stakeholders;

·          Act as the focal point for project responses to external requests for information;

·          Act a secretariat for any engagement sessions, booking the venue, sending invites, talking minutes and capturing actions.

Financial control

·          Assist with the monitoring of project spend and contribute to the compilation of budgets;

·          Maintain an accurate asset register for the project;

·          Ensure all expenditure commitments and all payments are properly authorised, controlled and monitored in accordance with relevant programme and departmental procedures.

Risks, Assumptions, Issues and Dependencies

·          Assist with and maintain RAID logs, escalating as appropriate;

·          Log risks, owners and mitigating actions;

·          Provide updates for regular reports on top risks and issues.

Project Delivery

·          Manage the end-to-end procedures relating to all aspects of the project life-cycle;

·          Identify and resolve some problems, referring more complex and difficult issues upwards;

·          Assist with the support and maintenance of “best practice” in Programme/Project processes.


·          Develop and manage an aggregated view of delivery performance, resources and costs;

·          Provide ad-hoc analysis and reports for senior management.


·          Support the Project/Senior Project Manager and Communications & Engagement Manager(s) to ensure effective project communications plans are developed and delivered.

Essential Criteria

To be successful in this role, you must be able to demonstrate the following skills and experience: 

  • Experience of building productive relationships with internal and external Stakeholders such as Project Managers and Business Owners;
  • Identification and management of risks, issues and dependencies;
  • Planning, preparing, monitoring and reporting on project plans to progress;
  • Ability to work to tight timescales, managing priorities and ensuring delivery of quality products;
  • Ability to communicate verbally and in writing clearly to a non-technical audience.
  • Recent administrative experience managing large and / or complex programmes 

Desirable Criteria

Previous experience in a Project or Programme environment is desirable, including: 

  • Creation and maintenance of delivery plans;
  • Knowledge of project and/or programme management methodologies (Agile, Waterfall, MSP etc);
  • Experience of using Jira/Confluence;
  • Finance experience, including burn down monitoring, production of Purchase Orders and Statement of Work preparation. 

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. 

How to Apply

To apply for this position please submit a statement of suitability of up to 1000 words demonstrating how you meet the essential requirements to be a success in this post, along with your CV.  Following successful sifting the candidate will be assessed at interview on the following behaviours:- 

  • Managing a Quality Service
  • Working Together
  • Making Effective Decisions
  • Delivering at Pace 

This is an exciting opportunity take significant levels of responsibility and develop programme and project management skills while working within one of the largest change programmes in government, internationally recognised as the most ambitious reform of a Justice System ever undertaken. 

If you feel that you have what it takes to be a success in this role, then please apply today! 


The national salary range is £30,451 - £34,105, London salary range is £34,262 - £38,373. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: