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Operational Delivery

Programme Managers – 47793
£30,208 - £37,174
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

1 x Part-Time role – 22.2 hours per week (Hull)

The draft job description and banding of this role is currently subject to job evaluation process. The postholder would be impacted by the outcome of this process.

Overview of the job

First Line Management

The post holder will provide leadership and management of the function and will contribute to the strategic planning and implementation of corporate activities. Job holders will be fully accountable for the delivery / performance of the function. They manage staff and resources to deliver activities within their function including medium and longer term planning. They will determine the resources required and actively influence efficiency.


Job holders within this group profile will be responsible for the programme management of all accredited programmes and structured interventions delivered within the probation region. The job holder will lead and manage the activity of a dispersed and mobile staff team to ensure quality interventions are delivered, and performance targets are met within a resource allocation framework. To work in partnership with other agencies and local stakeholders to ensure the co-ordinated delivery of services and the achievements of good outcomes for service users.

The post holder will ensure that the practical arrangements are in place to enable interventions to function and that programmes are delivered to a high standard that meets audit criteria. They will initiate or implement changes to develop service delivery in line with effective practice principles within the resources at their disposal.

Responsibilities, Activities & Duties

The following reflects the duties of this post:

·         To provide effective management and leadership to the team, i.e. line management of Treatment Managers, Facilitators and Administrators

·         Professionally and effectively manage any disciplinary or grievance-related matters in accordance with HR process and practice.

·         To prepare an annual team plan and review, ensuring the effective allocation of work and efficient use of resources.

·         To be familiar with the interventions being delivered and the manuals that define them.

·         Responsible for ensuring that all Programme work is delivered in line with the baselines identified in Accreditation Document and that all practical arrangements are in place to support the Accredited Programmes and structured Interventions being delivered

·         Ensuring that there is an adequate pool of fully trained facilitators who have attended all the required training appropriate to the programme they are delivering

·         Overseeing the construction of rotas and developing contingency plans to ensure continuity of facilitators.

·         Managing the waiting list, the assessment process and making decisions about which offenders should take priority to minimise waiting times.

·         Monitoring attendance on groups and taking all necessary steps to minimise attrition.

·         Promoting programmes and ensuring that offenders, sentencers and Offender Managers are able to access clear and accurate information about programmes.

·         To implement quality standards within their area of responsibility ensuring monitoring and compliance with national standards, audit and local standards of service, challenging poor performance, investigating complaints and managing contracts.

·         To ensure that the team operates robust procedures in relation to risk and that all relevant information is communicated as appropriate in a timely manner

·         To contribute to public protection through multi-agency arrangements and individual casework review, discussion and feedback

·         To initiate or implement changes as required by the Head of Programmes to develop new services in line with effective practice principles and within the resources available.

·         To ensure that interventions are appropriate and accessible to a diverse range of service users

·         To manage financial resources for your area of responsibility as required by your Head of Operational Function and in line with HMPPS financial regulations and policies. To authorise expenditure within financial limits

·         In accordance with the business plan, to provide a leading role and direction in work with partners and key stakeholders, and represent the NPS as appropriate to the role

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


•       Working Together

•       Developing Self and Others

•       Delivering at Pace

•       Managing a Quality Service

•       Making Effective Decisions

•       Communicating and Influencing

•       Leadership

Essential Experience

•       Substantial experience with a proven record of good practice in a variety of settings (including offender risk assessment and management) as a Probation Officer or from working within another criminal justice agency or related work context

•       Understanding of the role of the Probation Service in the Criminal Justice System and in a multi-disciplinary setting.

•       Evidence of ability to evaluate practice

•       Experience of working under pressure and fulfilling demanding deadlines

•       Able to demonstrate well developed IT skills, including evidence of ability to interpret and apply performance reports

•       Experience of proactively championing diversity and inclusiveness both internally and externally

•       Understanding of the key principles of Programmes

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Technical requirements

Management qualification or VQ5 or the ability to demonstrate previous experience for the role

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post