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Communications / Marketing

Prison Reform Senior Communications Manager – HM Prison and Probation Service – 40286
£30,989 - £47,591
Multiple Locations


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We are looking for an excellent communications professional to join the HM Prison and Probation (HMPPS) communications team in the Ministry of Justice to manage communications for the Prison Reform Portfolio.

The Prison Reform Portfolio is a large programme that will transform prisons, delivering a step-change in performance and culture, and ensuring they are recognised as an essential public service that provides a humane and rehabilitative culture. Accelerated adoption of technology will enhance services, change the way our staff work and improve operational efficiency. Through proactive collaboration with internal and external partners we will design and implement solutions that have long term impact. Our staff will be the best they can be, motivated and empowered to provide outstanding delivery for those in our care and the public we serve.

Your role will be to manage and support strategic and internal communications for the programme working to the Head of Prison Reform Communications. You will be responsible for researching, designing and developing a range of creative content, tool kits and events to support staff engagement. This role has a strong focus on internal communications and engagement but also encompasses campaigns, stakeholder management, digital and operational comms.

We are looking for an enthusiastic and customer-focused communicator with strong content production skills, and experience of supporting communications for large and / or complex projects or programmes. Experience of delivering internal communication campaigns in large and / or operational organisations is desirable.

This role will require close working with teams across MoJ’s Communications and Information Directorate and HM Prison Service. Good collaboration will be key to the success of the project.

Key Responsibilities

  • Strategic Communications – Support the Head of Prison Reform Communications to research, develop and deliver the strategic communications strategy for the Prison Reform Portfolio including measurable objectives
  • Creative content – design and produce creative content based on audience insight that delivers behaviour change. Products will range from posters and leaflets to social media videos and imagery, and reports and presentations for senior audiences
  • Editorial – including drafting, copy writing and editing posters, leaflets, articles and other materials and publications
  • Insight – work with colleagues in MOJ and HMPPS to gather data and audience insight to build an evidence base for the portfolio’s communications
  • Evaluation – develop and manage ways to measure the impact of the portfolio’s communications and use this information to continually improve the way information is shared
  • Event management support – working alongside central team to develop comms for, and drive the delivery of, a programme of staff engagement
  • Communications advice – provide creative direction and best practice advice for communications across the programme
  • Delivering at pace – respond rapidly to business needs, and be flexible to changing briefs

Competencies and Strengths

We’ll assess you against these behaviours during the selection process:

1. Communicating and Influencing 

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Ensure communication has a clear purpose and takes into account people’s individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

2. Working Together 

Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Put in place support for the wellbeing of individuals within the team, including consideration of your own needs. Make it clear to all team members that bullying, harassment and discrimination are unacceptable. Actively seek and consider input of people from diverse backgrounds and perspectives. 

3. Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.

4. Delivering at Pace

Always work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job. Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance. Keep managers and stakeholders updated on how work is progressing.

Salary, Working Arrangements & Further Information:


Existing civil servants on level transfer will retain their level of pay unless this is lower than the starting salary as outlined in MoJ T&Cs.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices, and requirements for particular working patterns will be accommodated wherever possible.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-     To Ministry of Justice Resourcing (;

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.