Are you OK with cookies?

We use small files called ‘cookies’ on jobs.justice.gov.uk. Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Operational Delivery

POAs Administration Officer (Days and Twilight) – 48350
£20,965 - £21,488
Birmingham

Apply BACK TO SEARCH

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

Overview

Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG).

OPG is a fantastic place to work offering a range of development opportunities, health and wellbeing initiatives and diversity and inclusion promotion. We signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

We are currently going through a period of organisational change, with an ambitious plan over the next few years to embed smarter working in our offices which may include home working in the future.

Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street. In late 2021 we will be moving to two new premises within Central Birmingham.

Please note that you will be required to work at either of these locations, dependant on business needs.

Job Description

The role advertised is for an Administration Officer based in Birmingham Power of Attorney Services. There are various roles available in different departments comprising of different functions. These roles range from casework, administration (filing, post opening etc), quality assurance and registering documents and the contact centre contingency team. We have positions available for both the day and twilight shift. Please see Salary, Working Arrangements & Benefits section for further details.

Successful applicants will be allocated to roles based on business needs at the time of recruitment. There may also be a requirement to work in different departments during the course of your employment, again dependant on business needs.

The successful candidates will be based in Birmingham but may have the opportunity to visit our office in Nottingham.

The role advertised is an 18-month Fixed Term Contract with the possibility of converting to permanent.

Responsibilities may include any of the following, but not limited to:

  • Supporting and contributing to the aims, objectives and performance of the department to ensure the Business Plan targets are met. ​Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely. ​

Being responsible for your own quality, regularly refreshing your technical knowledge and training, to maintain the highest standards. ​Update case management and management information systems to keep applications on track, colleagues informed and submitting your personal stats sheets accurately, reporting anomalies. ​

  • Contribute to ‘smarter working’ by following procedures, providing constructive feedback where improvements and efficiencies can optimise customer experience. ​Participate and contribute in team meetings, developing working relationships across the business where needed.  ​
  • Act as a role model, demonstrating behaviours within the MoJ Leadership statement and being a flexible, supportive team member, with good time-management skills to prioritise work. ​
  • Communicating clearly, being honest and transparent, making decisions that involve the relevant people at the right time.
  • ​Most roles will require a degree of communicating with customers by telephone, email or letter to answer questions and enquiries or ask for further information relating to their application.
  • Communicating with your team within a remote-working environment (MS Teams). Some roles may include an element of remote working.
  • Being responsible for your own learning and development with the support and guidance of your line manager and developing a knowledge of HR policies which you will be expected to abide by.

Skills & Qualifications

Essential:

  • Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook.
  • Proficiency in written and oral communication as telephony work will be required.
  • Experience dealing with customers.
  • Ability to carry out manual handling activities in line with health and safety legislation.

Desirable:

  • Experience of working in an operational delivery area or administration role.
  • Experience of working in a compliance environment.

Application process:

This recruitment will follow the Civil Service Success Profile Framework. On your application form you will be expected to provide specific examples that show how you have demonstrated the following Civil Service Behaviours.

  • Managing a Quality Service (Level 1)
  • Delivering at Pace (Level 1)

In the event that we receive a high volume of applications we may sift on the lead behaviour example given on ‘Managing a Quality Service’

If you are successful at sift, you will be invited to an interview. At interview candidates should expect Behaviour-based questions where specific examples will need to be given evidencing how you ‘Managed a Quality Service (Level 1) and on ‘Delivering at Pace (Level 1) together with 3 strength-based questions and an Experience question relating to IT Skills.

Additional Information

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.