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Programme and Project Management

PMO Governance & Reporting Manager – 48686
£36,049 - £4,109,541,747


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Location: When current restrictions have eased, the postholder will be expected to work flexibly and spend up to two or three days per week in Southern House, Croydon.

Duration: Fixed-Term contract to 30 September 2022

Crime Programme

It is an extremely exciting time here at HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering judicial services that better serve the public, and with over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world. The Programme includes modernising the court estate, utilising the latest technology to digitise services where appropriate, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.

The Crime Programme encompasses the delivery of the Crime Service Model: a series of pathways modelled around the needs of those who use the criminal justice process – victims, witnesses, defendants, and judiciary and business users. Building on the recommendations of Sir Brian Leveson’s report the Crime Service Model is designed to deliver a swift and certain criminal courts system that is proportionate and more responsive to the modern day. This system will be underpinned by the core principles of Just, Proportionate and Accessible.

The Crime Service Model’s guiding principle has been to remove low risk, straightforward cases from the physical courtroom while retaining the authority of the courtroom for the faster processing of complex, sensitive and serious cases. The Crime Programme also encompasses delivery of the Common Platform, which will provide a smarter and more accessible case management system for HMCTS staff, the judiciary, and professional users (including defence professionals) to access and process criminal case information. It will allow staff to do their jobs more quickly and easily and reduce the generation of physical paperwork. It will cut down unnecessary duplication and make it more straightforward for different organisations in the criminal justice system to work together more effectively.

The 2023 Crime service will provide smarter, more joined up and more streamlined processes to better deliver criminal justice for all. Victims, jurors and witnesses will all be kept informed of the hearing and their role in it. Digital working will be supported throughout the criminal courts, enabling all participants in the criminal justice system to work from the same information to reduce duplication of efforts, and introduce more consistent working practices. Efficiency and accessibility will be improved and issues that do not require court time will be dealt with effectively outside of court.


The Programme Management Office (PMO) team’s core purpose is to ensure successful delivery of the Crime programme by providing specialist expertise, knowledge and facilitation across all projects. The team ensures proper governance procedures are in place and that project/programme methodologies are embedded and adhered to.

The PMO is also the central point of contact for the Project/Delivery Managers, assisting with the management of their projects as well as challenging them to ensure that they are adhering to processes and providing information in a timely manner for internal and external reporting on the Programme.

As the PMO Governance and Reporting Manager, the postholder will play a key role in supporting the PMO Governance and Reporting Lead in developing and maintaining the governance and reporting function within the PMO, ensuring that regular reporting and governance cycles are planned for and adhered to, ensuring consistency and accuracy within the content and being in a strong position to respond to ad-hoc requests for information.

Key Responsibilities

The postholder will support the PMO’s Governance & Reporting Lead by leading a small team to deliver a range of briefing and reporting documents in a timely, accurate and effective way and to respond to ad-hoc requests across the programme, ensuring accurate and consistent record keeping. Specific key responsibilities include:-

  • Producing and reviewing regular reporting documents, including the monthly Portfolio Performance Pack (PPP), Crime Programme Board documentation and any other regular or ad-hoc reporting and governance requirements;
  • Producing concise, relevant and timely updates and responses for Ministers and senior Civil Servants with respect to progress of the Programme;
  • Overseeing delivery of engagement products such as briefing packs, FAQs, scripts, slide packs, technical notes, coordinating the timely delivery of the products;
  • Managing responses to requests for information for Parliamentary Questions, Freedom of Information requests and Ministerial submissions;
  • Continuously improving the reporting across the programme by working with the all areas of the programme to improve the presentation, accuracy and consistency of data and reporting;Developing subject matter expertise, using knowledge to understand, explain and communicate complex issues to non-specialists verbally and in writing;
  • Leading on programme wide communications including the production of a fortnightly update and an up-to-date Confluence page;
  • Taking accurate minutes at a number of boards that the Crime Programme attends;
  • Maintaining accurate records of all Board papers and reports;
  • Manage a small team to deliver a range of briefing and reporting documents in a timely, accurate and effective way as well as a small administrative team to respond to ad-hoc requests across the programme and ensure accurate record keeping;
  • Building and maintaining good working relationships with key stakeholders including the Programme Director, Programme Board members, Programme Managers, Project and Delivery Managers, the Reform Portfolio Delivery Team, wider MoJ colleagues and across other Government departments;
  • Working closely with other members of the PMO to ensure a consistent and joined up approach in reporting.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Key Requirements

To be successful in this role, you should have previous experience in a PMO on a large-scale programme and be familiar with the effective use of tools to optimise reporting and governance such as Word, Teams and Excel.

  • Strategic Thinking: the ability tobuild strong working relationships with senior Civil Servants to support them in their decision-making on development and delivery. Be able to understand and present accurately the direction of the programme’s changes and how these align to the wider Reform initiatives and to translate complex or unclear issues into clear messages;
  • Leadership:the ability to lead a small team to coordinate a variety of tasks, working with team members according to their specialist skills to further the goals of the wider Reform programme;
  • Drafting and Presenting:experience of drafting a wide range of reports with an ability to summarise a complex set of facts, and advise where there are choices to be made, clearly, accurately and succinctly to a wide audience ranging from the general public to senior Civil Servants and Ministers;
  • Analytical Skills and Insight: the ability to analyse and present large volumes of qualitative and quantitative data in a concise and meaningful way;
  • Stakeholder Relationships:proven capability in building and maintaining stakeholder relationships with a wide range of organisations and people, using those relationships to achieve desired outcomes;
  • Changing and Improving:develop and maintain robust and strategic plans and tools for improving the Governance and Reporting function and the documents it develops;
  • Communication:excellent oral and written communication skills are essential with the ability to adapt style and tone for different audiences. You will need to engage confidently and effectively with senior officials both internally and externally to explain complex issues in readily understandable way;
  • Organisation:excellent organisational and time-keeping skills are required in this role with the ability to effectively balance a number of briefing, reporting, and management responsibilities.

It would be advantageous if you have:

  • Previous experience in a PMO on a large-scale programme;
  • Familiarity with the effective use of tools to optimise reporting and governance i.e. Word, Teams.

How to Apply

To apply for this position please submit a CV and a 750-word statement of suitability that demonstrates the following:

  • Your key skills and experience and how these relate to the key responsibilities and requirements outlined above
  • Your personal characteristics and qualities and how these will lead to success in this position
  • Your professional successes and achievements that set you apart from other applicants

This is an exciting opportunity take significant levels of responsibility and develop change management skills while working within one of the largest portfolios in government, internationally recognised as the most ambitious reform of a Justice System ever undertaken.

If you feel that you have what it takes to be a success in this role, then please apply today!

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.