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Administration / Corporate Support

Performance Analyst – South Central – 48000
£22,924 - £28,200
Multiple Locations

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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview of the job

The post holder is a member of the Performance and Quality Team within the Business As Usual team, supporting them with the provision of high quality management information tools and providing a flexible analytical resource to meet their requirements.

Summary

Supports the Performance and Quality Manager and Officers (2 -4) who work with LDU clusters to ensure performance and delivery to agreed targets. This includes identifying local performance and quality issues, and developing a programme of quality operational practice and improvement to meet the needs of the division, and HMPPS priorities. The Performance Analyst role is to work alongside the P & Q team, their responsibilities will include: 

·        Developing new business intelligence, tools and reports

·        Acting as Account manager for analytical requests from NPS division, ensuring understanding of requirements and translating these into analytical work

·        Developing strong working relationships within the team and with other stakeholders

·        Development and maintenance of management information dashboards for use within NPS directorate and division

·        Responding to ad hoc analytical requests ensuring these are translated into efficient reports

·        Assisting the preparation and delivery of training programmes

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties: 

Support Service Delivery Quality Improvement and Practice Development

·        Support organisational vision and strategies as regards quality improvement within the LDU clusters

·        Support the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow charting techniques

·        Promote a culture of innovation and continuous improvement 

Performance management within the LDU Clusters

·        Support performance management of LDU clusters within the division through the provision of information

·        Identify opportunities for performance improvement through analysing trends within LDU clusters

·        Support the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring tools

·        Work with PQO colleagues to share good practice 

Quality Management

·        Support continuous quality improvement

·        Implement best practice initiatives internally

·        Develop tools to assist with monitoring compliance with quality systems 

Develop Team and Partnership Working

·        Be responsible for establishing effective working relationships with other teams and with colleagues

·        Provide information to colleagues where required 

·        Provide a business partnering service where required

·        Support a performance and quality-focused organisation 

Plan and organise

·        Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriate

·        Share knowledge and good practice to inform the continual improvement of service delivery 

Use communication effectively

·        Providing information, feedback and advice

·        Influencing and persuading

·        Participate in meetings as appropriate using appropriate skills, styles and approaches 

Enhance your own performance

·        Manage own resources and professional development 

Use information to support decision makers

·        Liaise with staff to receive, collate and analyse information, compiling reports as necessary

·        Develop and utilise data to identify trends and issues

·        Comply with systems for the exchange of sensitive information, data and intelligence 

Manage Diversity and Quality

·        Support  a culture and systems that promote equality and value diversity

·        Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate 

Manage Projects

·        Enable an effective approach to project and process evaluation through provision of suitable analytical tools

·        Enable others to carry out project management roles

·        Maintain effective communication with project stakeholders 

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

·        Changing and Improving

·        Delivering at Pace

·        Working Together

·        Managing a Quality Service

·        Making Effective Decisions

Essential Experience

Demonstrate experience of stakeholder management, demonstrate experience of maintaining information & administrative systems including databases, and experience of quality systems and implementing quality improvement initiatives

Technical requirements

NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience). 

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).

Additional Information

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid. 

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.