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Human Resources

People Change Lead – 37144
£43,598 - £63,500


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

We are closely monitoring the situation with regard to Coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. Please continue to follow the application process as normal and ensure that you check your emails regularly for any updates from us as this is how we will communicate with you.

Overview of the role:

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders.
  • A modern courts and justice system.
  • A Global Britain that promotes the rule of law.
  • A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit:

The People Group within the Ministry of Justice

The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.

We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.

The role sits in the Change Delivery Directorate within People Group which provides specialist advice and interventions to support the wider organisation improve and transform its services.

Change Delivery service shapes and leads strategic and People Group changes.   The team ensure the people change approach is aligned with the strategic and operational requirements of the department. We work with senior leaders to shape the delivery of the people aspects of organisational change, as well as improve the organisation’s capability to plan and implement people and cultural change effectively.


People Change Leads – these sit within the Change Delivery function. This service shapes and leads strategic business and People Group changes. The team ensure the people change approach is aligned with the strategic and operational requirements of the department. They work with senior leaders to deliver the people aspects of organisational change, as well as improve the organisation’s capability to plan and implement people and cultural change effectively. The team provide advice and challenge to the business to help scope, lead and manage people and HR projects.

The role of a People Change Lead is to deliver the strategic direction of the business through the initiation, leadership and implementation of key people focused/HR owned change initiatives and priorities. These are strategic roles involving establishing, managing and implementing a range of change programmes and projects usually in support of wider business-led programmes within MoJ and HMPPS. These programmes and projects will typically be large, complex and high profile, and with substantial business impact within the organisation.

People Change Leads will act as internal consultants and will need to work closely with other People Group divisions, stakeholders (including trade unions) and colleagues in order to progress activities and deliverables, but will also be responsible for leading specific projects and matrix management of project resources. They will need to be able to communicate and influence key stakeholders.

Team members will need to be highly capable, innovative, flexible, driven, highly organised, be able to see the bigger picture and have a high level of energy and attention to detail. Whilst you will be working in a fast-paced project environment, strong leadership, engagement and interpersonal skills are just as important as general HR, project and change management experience. These roles are flexibly deployed across the entire Change Delivery customer portfolio so an ability to develop collaborative working relationships quickly and effectively and lead in matrix working arrangements and structures will be a must.

Responsibilities, Activities & Duties:

People Change Leads – Responsible for leading a number of priority projects (at any one time) involving a range of HR and change functions/activities, structures and key stakeholders. Includes:

  • Required to understand and find solutions to complex and unclear problems often involving conflicting views and requirements, and which have no predefined solution

  • Use business insight to inform the strategic delivery approach, design of interventions and development of products in collaboration with colleagues to embed people impacts into projects and programmes

  • Act as the key interface between the Business/Programmes, HRBPs and other People Group divisions to design and deliver effective change solutions and resolve alignment issues

  • Ensure comprehensive and effective project plans and associated documents are in place to control and track the successful delivery against milestones and priorities

  • Resolution of any identified strategic, scope, planning or resource issues, and where appropriate escalating options and recommendations for resolution of complex and high impact issues to the People Group Portfolio Board & Change Delivery SLT

  • Responsible for anticipating issues and problems, and where necessary intervening (including taking responsibility for directly producing project deliverables) to prevent slippage or failure to meet key milestones

  • Lead and develop matrix managed teams including project resources and other HR functional experts to ensure projects are delivered on time
  • Required to consult and negotiate directly with Trade Union representatives and other stakeholders to inform the design and delivery of the project

  • Make connections and develop key relationships within project and programme teams to ensure successful engagement with operational/business resource, key stakeholders and end users

  • Lead or work with business change managers, business SPOCs and communications managers to mobilise, manage and develop change networks and messages as appropriate

  • The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Behaviours & Strengths (for Recruitment/
Success Profiles):

The essential criteria for the role are the following behaviours, technical and experience:

(Applicants must be able to demonstrate the following behaviours at Grade 7)

  • Managing a Quality Service (Lead behaviour)
  • Working Together
  • Making Effective Decisions
  • Communicating and Influencing
  • Seeing the Big Picture

In the event of a high volume of applications the initial sift will be undertaken on the technical statement followed by the lead behaviour.

Essential Knowledge, Experience and Skills:

Candidates must possess one or more of the following:


  • Professional understanding of complex HR issues requiring an appropriate qualification* and/or extensive professional/specialist HR knowledge and experience
  • Professional Project Management qualification* and/or extensive professional/specialist Project Management knowledge and experience.
  • Professional Change Management qualification* and/or extensive professional/specialist Change Management knowledge and experience.

*CIPD, APMG Change Management Practitioner, P3O, PRINCE 2, MSP or Project Leadership Programme

In addition to:

  • Experience of using recognised project management techniques.
  • Ability to lead and influence large groups of stakeholders, matrix managing a mix of internal and external stakeholders to deliver successful outcomes.

  • Experience of identifying and implementing continuous improvement in HR practices.

  • Knowledge and understanding of HR Operating Models and Shared Services processes.

Security clearance required:

Minimum Eligibility

All candidates are subject to BPSS security and identity checks prior to taking up post

  • All external candidates are subject to 6 month probation. Internal candidates are subject to probation if they have not already served a probationary period within MoJ.


Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.