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Operational Delivery

Partnership and Stakeholder IOM Lead – West Midlands – 67361
£37,909 – £42,251
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

The Integrated Offender Management Lead for the West Midlands Probation region will be instrumental in supporting both the IOM Regional Strategic Police and Probation leads, as well as the region’s IOM schemes across 4 Police forces and 9 Probation Delivery Units, in consultation with a wide range of partners to achieve:

  • Long term reduction in re-offending by people committing ‘serious and frequent acquisitive crimes’ negatively impacting communities. 
  • Increased social inclusion for those people entering the scheme
  • Enhanced provision and services under the IOM pathways enabling the development of a long term, sustainable approach to support the success of IOM schemes within the West Midlands.

Reporting to the IOM & EM Regional Strategic Lead you will develop close working relationships with the IOM Coordinators, Police IOM leads, EMS, Probation, Police, Performance & Quality officers/ analysts, practitioners, managers and senior leaders across the local and regional partners.

You will have a key role in further aligning the operational practices of local area schemes with the national IOM strategy and operational guidance.  Work will involve a significant amount of communication, engagement and influencing across IOM partners at all levels within different organisations and will be engaged in a range of challenges and opportunities associated with the development and leadership of IOM within region. 

You will also be involved in facilitating Local Area Schemes to meet the assurances and requirements of the National IOM Strategic Group and Evaluation Unit.  Work will include improving the region’s performance against IOM performance measures and helping to establish and implement methods to continually improve service delivery and provision through innovation, commissioning and sharing of best practice.  

For an informal discussion on the role, please contact Jess Buckingham, IOM & EM Regional Strategic Lead on 07547 968792

Overview of the job

The Partnership & Stakeholder Lead is responsible for the development of the systems capability to build senior stakeholder relationships between the PS and other partnerships.

PS has a diverse range of programme and policy areas, most of which are delivered with other partners – this diversity can make it challenging for us to co-ordinate our activities and to avoid confusion. The job holder will not ‘control’ PS partnership and stakeholder activities, but will act as adviser to Deputy Directors and their Divisions, helping them to target their input and find the best routes through.

The role is also responsible for delivering business change partner support to PS Divisions and Deputy Directors at a regional level as directed by the System Integration Senior Manager.


The System Integration team will be responsible for ensuring the NPS works as effectively as possible with other delivery partners. The roles will include identifying and coordinating delivery to improve effectiveness of operations. In Wales these roles will go further than Probation – they will also include Prison / Probation integration.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Partnerships & stakeholder development

  • Provide key strategic insight, to enable ministerial briefing, on effecting change and engaging key stakeholders
  • Lead PS’ work on developing a professional approach to managing networks and key stakeholders in order to provide a key delivery mechanism for the PS and its relationships with Partners
  • Take an authorship and commissioning role to establishing new and effective partnerships for the PS
  • Develop a relationship management approach for the PS, in line with HMPPS approaches
  • Experiment with new relationship management ideas and processes across the PS
  • Coordinate other Divisions’ developments related to relationship management
  • Co-ordinate PS’ input into cross-Whitehall processes and systems.

Implementing associated change management

  • Plan and design the change required to make partnerships with delivery partners as effective as possible
  • Coordinate operational input to HQ projects to improve the interfaces between stakeholders and partners

Use communication effectively

  • Providing information, feedback and advice
  • Influencing and persuading
  • Using appropriate skills, styles and approaches

Enhance own performance

  • Manage own resources and professional development

Use information to take critical decisions

  • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
  • Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
  • Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

  • Contribute to a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


  • Managing a Quality Service
  • Working Together
  • Changing and Improving
  • Seeing the Bigger Picture
  • Leadership
  • Communicating and Influencing

Essential Experience

  • Demonstrate experience of stakeholder management,
  • Demonstrate experience of implementing successful change projects,
  • Operational experience of working in a Probation setting

Technical requirements

  • NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
  • Microsoft: Word, Excel, Outlook, and PowerPoint


£37,909 - £42,251

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: