Operational Support Grade – HMP Norwich – Nights (Prison Support Role) – 60973
Overview of the job
It takes teamwork to support our prisons.
As a Nights Operational Support Grade you will support staff during the night period in order to maintain the core requirements of the establishment, ensuring cell doors are locked and secure
and all prisoners are safely accounted for.
You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.
In addition to your base pay, you will receive:
- annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
- 9 days bank, public and privilege holidays
- access to a paid Level 2 apprenticeship in customer service
- access to the generous Civil Service pension scheme
- season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
Salary quoted is effective from September 22
The salary figures quoted are for a 37 hour working week inclusive of a 17% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.
Nights shifts are normally worked over a 7 day period and are followed by 7 Rest Days, this will average 37 hours per week. You will work Public holidays (these days are added to your holiday allowance). For an example of the shift times that you could be working please visit our website
Responsibilities, activities and duties
Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
- Carry out regular and effective patrols as required by the Night Orderly Officer and Local Security Strategy
- Undertake wing patrols, pegging, and observation of prisoners including those on Assessment Care in Custody & Teamwork (ACCT), or Cat A and E list prisoners as detailed by the Night Orderly Officer and in accordance with the Local Security Strategy
- Log any events in the observation book, wing case notes and Security Information Reports (SIRs) as appropriate
- Carry out and report roll checks as detailed by the Night Orderly Officer
- Work within the Wing Offices as detailed, providing prompt help and support to prisoners who require it
- Interact with and support prisoners who are on an open Assessment, Care in Custody & Teamwork (ACCT) or Victim Management Record and record as necessary
- Monitor prisoners subject to security checks such as Category A and Escape List
- Undertake additional night duties as required, including Gate, personal Identification Numbers (PIN) Phones, production/collation of orders
How to apply
- Tell us about yourself
Click apply and fill in your personal details on our application form
- Take a short online test
When you apply, you will receive an email with detailed instructions on how to take our online test. This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade. You will complete a series of mini-tasks that are designed to elicit your natural behavioural preferences (e.g. how you naturally tend to make decisions). Whilst the tasks themselves aren’t set in the context of the role, they are designed to observe the behaviours that are most important for the role. This will take around 40 minutes to complete, but there is no time limit.
You don’t need to be a gamer to do well on this test. We’re just looking for your natural ability to succeed in the role.
Before you take the test you will have the opportunity to practice and prepare for the real test. You will receive information and a link to access this and the actual test once you apply.
If you pass the test, we’ll invite you for an interview.
At the interview we will assess you against the following Success Profile behaviours –
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Working Together
The interview will be of a blended nature consisting of behaviours and experience
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons will be conducting live video interviews. All details will be sent to you before your interview.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website
Job offers: ‘merit’ vacancy
This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.
When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.
You can stay on the merit list for 12 months. After this, you’ll need to apply again.
The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
In addition you will receive 17% unsocial working allowance. This has been included in the salary figures quoted.
Working for the Civil Service
A Great Place to Work for Veterans’
The ‘Making the Civil Service a Great Place to work for veterans’ initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit:
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Mojemail@example.com);
2- To Ministry of Justice Resourcing (firstname.lastname@example.org);
3- To the Civil Service Commission (details available here)
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
Working Arrangements & Further Information
Some of MoJ’s, including NOMS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.
Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.
The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.
The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
The Prison Service is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ.
Season Ticket Advance
After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work.
The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes.
There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts.
All staff receive security and diversity training and an individual induction programme into their new roles.
All candidates are subject to security and identity checks prior to taking up post
All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS
All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist.