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Administration / Corporate Support

NPS Learning Coach – 38186
£30,989 - £47,591


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the job

The role will sit within MoJ People Group – NPS Learning Services Team

  • Learning Coaches play a critical role in the National Probation Service – engaging new and experienced Probation Officers and PSOs to develop the skills and behaviours necessary to prevent victims and change lives.
  • The learning coach role is a national role, with responsibility to facilitate learning events for HMPPS/NPS staff as well as CRC colleagues.
  • The main body of work is aimed at new entrants following set training pathways and therefore the schedule of events is crucial in successful qualification completions.
  • Largely training is delivered virtually via the use of MS Teams or Skype. This can be done in a home or office environment.7
  • Classroom training is minimal but overnight stays may be required to deliver such events. Where physical face to face training is required it will be delivered in a range of L&D venues and other nominated NOM/MOJ facilities.
  • Learning Coaches will contribute to the development and amendment of the products, working with design faculty colleagues, who hold responsibility for the design of all new products.
  • When required to do so, the post holder may be asked to undertake training activity across Learning and Development in HMPPS. 


Learning Coaches provide guidance, support, feedback and mentoring to operational staff across HMPPS / NPS through a programme of learning events tailored to specific groups and their distinct learning needs. These learning events are focused primarily on applied practice. They are underpinned by research evidence and best practice, supported with digital / online resources to support on-the-job performance.

Successful Learning Coaches are knowledgeable and inclusive facilitators and role models, able to flex their style and approach to meet the needs of individual learners as well as the HMPPS business plan and vision.

To do this, Learning Coaches:

  • Manage the training and development of the learner during their learning, enabling them to perform their duties to the standard expected by HMPPS/NPS, private and third sector organisations.
  • Draw on their knowledge and experience of working as a qualified Probation Officer or PSO or other Criminal Justice experience
  • Are confident in the use of NPS software systems to assess risks and document case notes (such as OASys and nDelius)
  • Are comfortable using digital platforms to facilitate remote learning events (such as MS Teams, Zoom or Skype)
  • Maintain current knowledge of policy, procedure and relevant legislation in line with the courses they are delivering.

Responsibilities, Activities and Duties:

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Deliver a portfolio of HMPPS/NPS business specific training programmes, within the specified time frame, ensuring compliance with all relevant policies.
  • Create a learning environment, role-model new mindsets and behaviours, and provide structured feedback and support.
  • Manage and report on learners’ performance, development and attendance, submitting end-of-course paperwork where required and providing feedback to line-managers if appropriate.
  • Continually assess learners as to their competence, ability and aptitude against specified assessment criteria, through formative and summative assessments. This will include recognising the potential for bias to cloud judgement and working to ensure that assessment is at all times fair, objective and evidence based.
  • Stay up-to-date on relevant operational knowledge, including both current legislation and HMPPS/NPS policies.
  • Create virtual events on platforms such as MS Teams and sending joining instructions and pre-requisite reading in a timely fashion in advance of the event.
  • Provide subject specialist knowledge as appropriate to their curriculum area.
  • Ensure that the needs of individual learners are met by embedding equality considerations into all aspects of training and delivery and promoting inclusion consistent with the ethos of the organisation.
  • Ensure that any requirements in line with the Equality Act 2010 are met in relation to learner specific needs and reasonable adjustments i.e. adaptation to both classroom environment and virtual settings as well as training aids/material being compliant with Assistive Technology.
  • Look after learners’ wellbeing, ensuring that support and signposting protocols are made available as appropriate.
  • Ensure that confidentiality and sensitivity awareness in relation to the management of individual learners will always be adhered to .
  • Manage information disclosed that has a bearing on risk to service users, victims or staff.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to undertake additional tasks commensurate with their grade.

Success Profiles:


Seeing the Bigger Picture

Developing Self and Others

Communicating and Influencing

Working together

Essential Skills, Qualifications, accreditation and Registration

  • A level 6 qualification in a recognised Probation Qualification Pathway or a level 6 teaching qualification with experience within a criminal justice or similar setting (eg Social Work; Police).
  • A learner-centred approach to training, using facilitation skills to engage learners in dialogue and coaching learners to apply and practice new skills
  • Strong organisational skills, planning and attention to detail
  • A commitment to fostering the development of a diverse and inclusive workforce
  • Broadly knowledgeable of current operational practices across Probation, Prisons and Courts
  • Competent and capable in the use of NPS systems (such as OASys and nDelius) – or a willingness to learn once in post
  • Comfortable using remote learning platforms (such as MS Teams, Zoom or Skype.

Hours of Work

37 hours per week – flexible working arrangements will be considered.

Additional Information

  • A level 6 qualification in a recognised Probation Qualification Pathway or a level 6 teaching qualification with experience within a criminal justice or similar setting (eg Social Work; Police)
  • Competent and capable in the use of NPS systems (such as OASys and nDelius) – or a willingness to learn once in post
  • Comfortable using remote learning platforms (such as MS Teams, Zoom or Skype)

Any queries about the role or organisational context can be sent to

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.