Are you OK with cookies?

We use small files called ‘cookies’ on on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Business Management & Improvement

NPS Business Change Officer – North West – 42772
£30,208 - £37,174


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

The location is flexible and Please note we will close the recruitment early if we get a high number of vacancies

Overview of the job

The role is responsible for delivering business change partner support to NPS Divisional Deputy Directors as directed by the System Integration team.


The system change team will be part of the central DDC team but with a matrix line into the Divisional DD. They will deliver against an agreed national change programme. An initial priority will be ensuring integration between NPS and CRC. In Wales these will include integration with Probation / Prisons and therefore solid line into HMPPS Wales.

Responsibilities,Activities and Duties


Business change partner support responsibilities

  • Support the delivery of change in the Division, working to the Head of Business Strategy and Change
  • Contribute to National Probation Service change plans
  • Assist in the development of Divisional change plans
  • Mobilise change teams – even where these are virtual project teams, and ensure that they are effectively managed
  • Support key workstreams within each change project as required
  • Work alongside Divisional colleagues to plan the implementation of change plans and mitigate risks, and engaging frontline staff in continuous improvement exercises
  • Translate change plans into clear action plans
  • Develop stakeholder management plans
  • Identify key stakeholders and implement stakeholder interventions to ensure successful delivery 

Use communication effectively

  • Providing information, feedback and advice
  • Influencing and persuading
  • Chair and participate in meeting using appropriate skills, styles and approaches 

Enhance your own performance

  • Manage own resources and professional development 

Use information to take critical decisions

  • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
  • Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
  • Implement and manage systems for the exchange of sensitive information, data and intelligence 

Manage Diversity and Quality

  • Contribute to creating a culture that promotes equality and values diversity 

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall

be discussed in the first instance with the Job Holder.


  • Making Effective Decisions
  • Changing and Improving
  • Working Together
  • Delivering at Pace
  • Managing a Quality Service

Essential Experience

  • Experience of implementing change projects
  • Operational experience of working in a Probation setting


NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience) Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Additional Information

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.