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MOJ Property Directorate – NPS Regional Account Manager – 43304
£30,989 - £47,591


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

MOJ Property Directorate offers flexible working subject to local agreement. This post is advertised as Permanent & Full Time, part-time applicants will be considered under job share arrangements.

The unit is supportive of and encourages flexible working and compressed hours candidates will also be considered.


The Estates Cluster which manages property and facilities management interests on behalf of the Ministry of Justice (MoJ) including Her Majesty’s Prison and Probation Service (HMPPS), Home Office (HO), and a number of Arm’s Length Bodies (ALBs). It comprises a diverse range of assets that include: prisons, training centres, operational buildings, approved premises and an office estate that supports the wider operational activities.

The Cluster forms one of the biggest of its kind in Whitehall and is a trail blazer for future clusters and the one Public Estate Agenda

About the team

The role is within the Probation account management team and part of MOJ Property Directorate.

The role offers exposure to the Probation portfolio and the opportunity to use and develop strategic, customer relations and project management capabilities. The post holder will be responsible for delivering the Probation property management strategy using both property management knowledge and project management expertise. The post holder will need to communicate to a range of stakeholders and customers ensuring development and delivery of projects on time and to budget. The Probation team is made up of surveyors, property management and project management specialist, working together to develop and deliver the Probation property management strategy. The post holder is responsible for identifying and analysing options, determining value for money and delivering property solutions to allow Probation to operate efficiently and effectively to benefit their customers.    

Purpose of the role

The role entails a substantial emphasis on building long term relationships with clients and contractors providing high levels of client customer care and working with the Strategic Account Manager (SAM) to maximise opportunities to expand the range of services provided.

Work with the client, to develop strategic solutions to estate issues or business changes with estate implications. To assist in the development of these to strategic options appraisal stage, including assessing costs and savings and identifying funding.

The Regional Account Manager (RAM) will work with the SAM to manage the Service Agreement between the Property Directorate (PD) and the Customer.

In so doing, they will act as an interface between PD and senior stakeholders in the probation regions they are responsible for. They will champion the Property Directorate’s vision of collaborating to enhance service excellence, add value for our customers.

Act as conduit between PD and regional Probation leaders: the RAM will ensure that the requirements of the customer are effectively channelled to the correct function within PD providing these requirements are part of the Service Agreement.

This includes ensuring relevant issues relating to their team’s activities are effectively fed into strategy and big picture considerations, bringing together views and perspectives of stakeholders to gain a wider picture of the landscape surrounding activities and policies.

The RAM must be visible to all PD staff and stakeholders and regularly undertake activities to engage and build trust with people involved in their area of work, clarifying strategies and plans, communicate purpose and direction with clarity and enthusiasm.

Deliverables / Responsibilities

The Regional Account Manager will:

  • Hold a sound understanding of the Property Directorate functional areas, their customer’s business operations, Ministerial imperatives and wider OGP policy and use this to shape, develop, assess & challenge business requests made by the customer.
  • Assist the SAM and customers in representing their requirements to the Estates Governance Boards, manage customer expectations and work with them to find solutions to accommodation issues which may include championing different ways of working.
  • Meet on a regular basis with the customer, and contractors to develop strategies and progress projects.
  • Attend and gather a range of operational intelligence to inform regular team meetings and assist with measuring and reporting performance.
  • Attend High Level Customer Board Meetings as requested by the SAM to represent the Property Directorate and report on estates or project progress.
  • Identify opportunities, and offer proposals to the SAM to influence probation estates strategy development and promote the use of new ways of working in line with estates strategy with a view to reducing cost and increasing value for money.
  • With the SAM, ensure that service delivery is maintained in accordance with agreed standards and that the deployment of new projects are managed with a clear focus on achieving the intended strategic outcomes. 
  • Provide intelligence on their customer’s future requirements and contribute into the Strategic Asset Management Planning cycle.
  • Communicate clearly and distil business strategy into action plans that ensure all functions are aligned behind the organisational intent;
  • Utilise rigorous project management principles to plan, scope, manage and execute projects to ensure change is successfully implemented, the benefits are realised, and any transformation is sustained.

Government Property Profession (GPP) Technical Skills:

The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels.  Details of the GPP Career Framework can be found at–2.

This role falls under: Estate Strategy – Practitioner

Some or all of the following Technical Skills will be tested during the selection          process:

  • Customer Focus – Level 2
  • Strategic Planning – Level 2
  • Property and Data Analytics – Level 2
  • Future Focus – Level 2

Additional Information

CTC level National Security Clearance is required for this role. Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for these minimum periods:

  • CTC – 3 years 
  • SC – 5 years 
  • DV – 10 years

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.