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Lived Experience Lead – 60489
£38,148 – £48,018


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job

The role sits within Reducing Reoffending Team as part of the HMPPS Reducing Reoffending, Partnerships & Accommodation. The role involves engagement with external and internal stakeholders. The post will have a responsibility for ensuring service user voice/needs is considered in all parts of HMPPS business. In addition, will work to embed service user experience into staff development and normal recruitment practices.

Participation at senior level meetings at operational delivery and strategic level with internal and external stakeholders. The post holder will provide senior managers across the business with a unique insight into service user experiences and provide guidance aspects of service user experiences.

The post holder must be a subject matter expert with recent lived experience of the Criminal Justice System. The role will include advising and support Reducing Reoffending projects and across the business.

This is a non-operational role with possibility of line management in the future and the role will matrix manage at the moment.

The post holder will operate remotely and travel to support activities across England and Wales.


The job holder will operate as a special advisor/consultant to HMPPS for service user lived experience.

The purpose of this job is to provide a unique subject matter insight, or facilitating the wider voice of service users, experience as a recipient of community and custodial services to support the development of work within HMPPS.

The job holder will develop effective working relationship with a range of stakeholders at all levels of the organisation. These will include front line staff, service users, VCS, HMPPS and senior officials from other government departments.

They will also be responsible for ensuring a programme of activity and advice and guidance on the recruitment of staff with lived experience in HMPPS.

The job holder will on occasion be required to represent the Directorate at external or internal meetings with external stakeholders.

The job holder will work as part of the Directorate Team supporting several initiatives and projects.

The job holder must be able to work effectively within a multidisciplinary team.

The role will be instrumental in developing HMPPS approaches to ensuring that work develops with the lived experience voice heard.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Responsible for providing senior managers with advice on service user experiences.
  • Actively seeking engagement links which supports project outcomes or improves HMPPS understanding of service user experiences.
  • Champion the service user experience at meetings.
  • Work with VCS such as Clinks, Unlock and User Voice or other organisations that supports offender reintegration/resettlement outcomes.
  • Establish a network of key stakeholders that can support HMPPS delivery of RR outcomes.
  • Act as peer support/mentor to other service users.
  • Support the training and development of HMPPS staff by holding workshops that raise awareness of Service User Experience.
  • To contribute to the development of Prison Leavers Strategy.
  • To contribute and take a professional lead in providing and developing service user responses through development and maintenance of networks with partner agencies and stakeholders.
  • Review, develop, evaluate and monitor RR Activities with partner agencies delivering resettlement services to offenders.
  • To build and develop collaborative relationships and networks with other government departments, agencies and other key stakeholders to achieve effective team working.
  • Promote HMPPS policy in all activities and behaviours, e.g. promote inclusion, diversity, decency and reducing re-offending agendas.
  • Embed service user lived experience into staff development and normal recruitment practices.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.


  • Seeing the Big Picture
  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Changing and Improving
  • Developing Self and Others
  • Managing a Quality Service

Essential Experience

  • Lived experience of imprisonment and/or community punishment (there are no offence based exclusions, ideally you will no longer be on licence but life licensees will be considered).
  • Experience of working in the criminal justice voluntary sector.
  • Experience of building rapport with Service Users whilst maintaining professional boundaries.
  • Experience of providing a service as part of a multidisciplinary team.

Technical Requirements

  • A working knowledge of IT applications.
  • Project management experience/PRINCE 2 qualification.


  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • Effective communication skills (speaking and listening), with demonstrated relationship management and stakeholder engagement experience.
  • Excellent written communication skills, including the ability to draft and submit a variety of documents, policy papers and submissions.


The national salary range is £38,148 - £43,870, London salary range is £40,520 - £48,018. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: