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Operational Delivery

Judicial Liaison Officer (p) – Midlands RSU Judicial – Birmingham – 35943
£22,566 - £26,901


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band D staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.


As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Executive Team expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

Support the Head of the Judicial Liaison and the Judicial Liaison Managers in ensuring the business needs of the region are met through the successful & efficient deployment of judicial resources.

The post holder is part of a small team responsible for effective planning and management of the judicial resources across the Region and will provide a single point of contact for the judiciary across their Region and will be key in ensuring effective communication with the judiciary at Cluster level.

Key responsibilities


  • Ensure the Circuit & District Judge itinerary is prepared and agreed by the Senior Judiciary and Clusters which maximises the utilisation of resources and is maintained throughout the year.
  • Provide effective day to day liaison with the judiciary and operations across the Region including advising on any changes to sitting patterns to improve performance.
  • Act as single point of contact for internal and external customers on judicial resource/sitting day information/enquiries for a Cluster.
  • Manage the process for handling judicial travel and subsistence claims etc, liaising with appropriate colleagues across HMCTS.
  • Oversee booking of all part-time judiciary and monitor fee payments & reconciliation.
  • Support the Judicial Liaison Manager on judicial issues including but not restricted to:Ensure effective contingency planning to allow business continuity in operations across the Region.
    • Organisation of regional judicial training and seminars
    • Liaison Officer role for judicial harassment protocol
    • Liaison Officer role for judicial database
    • Work shadowing applications
    • Judicial assistance to the JAC
    • Salaried part-time working
    • Appointment of judicial leadership & extra-curricular posts
  • Ensure effective contingency planning to allow business continuity in operations across the Region.
  • Identify and promote the sharing of good practice across the Region.
  • Work in partnership with the Cluster Managers and others across HMCTS.
  • Allocate & supervise workload on a daily basis, through a TIB.

Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.


  • Devise and maintain administration and operational processes and systems, including data quality assurance, data management and filing.
  • Undertake specific project work and background research to inform development work and aid good decision making.
  • Maintain robust, timely and accurate management information relating to:
    • Judicial sittings and itineraries
    • Non-sitting days
    • Judicial training
    • Official business
    • Maintaining accurate records on the Regional Judicial Database
  • Provide timely and accurate information on sitting days to assist in bids & forecasting for the Circuit Bench and District Bench.
  • Monitor and report on delayed judgments.
  • Process financial documentation and manage accounts and budgets as required.
  • .Provide administrative support to the Head of Judicial Liaison.


  • Assist the Judicial Liaison Manager with the production of briefing documentation and other papers.

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

  • Effectively communicate with a range of internal and external stakeholders including court and tribunal staff, Judiciary, court and tribunal end users on all resource issues to highlight potential challenges.
  • Work with the Presiding and/or Family Division Liaison Judge or their representatives.
  • Deal professionally with a range of internal and external customers, suppliers, contractors and external service providers.


  • Reports to the Judicial Liaison Manager.

Line Management

  • The role will include Line Management for at least one Band E Judicial Liaison Assistant.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-     To Ministry of Justice Resourcing (;

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.