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Administration / Corporate Support

Judicial Liaison Assistant – Birmingham – 75188


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Regional Support Unit

Job Title:Judicial Liaison Assistant Midlands                        

1 post (Birmingham)

Pay Span or equivalent:  Administrative Officer (AO)


The Tribunals Service and His Majesty’s Court Service have been integrated into a single Agency, HMCTS from 1st April 2011. Bringing these two organisations together will remove duplication in management functions and increase the efficiency of the administration, which will enable HMCTS to reduce what it spends away from the front line by around £40m a year.

There will be high expectations of all staff regardless of the job they do and the need for more robust performance management. The organisation will be adopting new ways of working to ensure that it focuses on just that which is essential in the new Agency.

AO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.


As a new organisation HMCTS is embarking on a period of significant change and all staff in the new organisation will be expected to help and support each other with these changes. 

The key purpose of the role is to

Support the Head of the Judicial Liaison, the Judicial Liaison Managers and the Judicial Liaison Officers in ensuring the business needs of the region are met through the successful & efficient deployment of judicial resources.

The post holder is part of a small team responsible for effective planning and management of the judicial resources across the Region also dealing with other aspects of judicial administrative management. The post-holder will provide a key link to the Cluster and Courts particularly in relation to bookings for fee-paid judiciary.

Key responsibilities


  • Act as first point of contact for the booking of fee paid judiciary
  • Process bookings for fee paid judiciary.
  • Update court sitting patterns & itineraries with agreed changes & circulate as necessary.
  • Ensure all records & databases are maintained promptly & 100% accurate
  • Assist in the production of sitting plans and resource schedules for efficient service delivery
  • Accurately input, update and maintain relevant resource planning systems and records as required.
  • Assist in the preparation of reports as required.
  • Support and assist in all aspects of planning activities
  • Circulate sitting day and other judicial reports to Clusters and Courts as required


  • Sift and distribute mail and correspondence, processing and drafting responses as directed.
  • Process orders for resources, supplies such as stationery etc.
  • Maintain records for all business performance related operational documentation, publications and materials.
  • Undertake additional support and administrative related assignments as directed.
  • Provide administrative support for:
  • Training
  • Swearing-in arrangements
  • Ticketing
  • Maintaining databases & spreadsheets
  • Running reports & queries


  • Draft correspondence as required.

Processing casework

  • Assist with the daily management of objectives to ensure targets and deadlines are met.

Checking and verifying:

  • Ensure compliance and administration documentation meet quality standards.

Collecting and assembling information:

  •  Collect and process data, for the team to present management reports

Undertaking calculations:

  • Process some financial information and produce basic statistical analysis reports.

Contacting the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and Organisations.

  •  Effectively communicate with a range of internal and external stakeholders including court and tribunal staff, Judiciary, court and tribunal end users on all resource issues to highlight potential challenges.
  • Assist the Presiding and/or Family Liaison Judges or their representatives as directed.


  •     Reporting to the Judicial Liaison Officer

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

Birmingham, West Midlands

Relevant MOJ competencies

Delivering at Pace    

  • Work in an organised manner using own knowledge and expertise to deliver on time and to standard
  • Take responsibility for the quality of own work and keep manager informed of how the work is progressing

Making Effective Decisions

  • Think through the implications of own decisions before confirming how to approach a problem/issue
  • Investigate and respond to gaps, errors and irregularities in information

Working together

  • Contribute to the work of the whole team and remain open to taking on new and different roles.
  • Build supportive relationships with colleagues and stakeholders

Flexible working options

  • HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy. 

Excess Fares and Relocation Allowances

This job is not eligible for excess fares and relocation allowances 

Eligibility and application process

See published criteria and guidance provided on the Intranet. This post is ring fenced to substantive AOs only.



Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: