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Information Technology

IT Service Manager – 67593
£35,405 – £39,000
London

Apply BACK TO SEARCH

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Department    

Northern Ireland Office

Post Vacant

IT Service Manager

Location 

London based role to provide direct support to staff based there. Occasional Travel to other office locations will be required.

Duration  

2 year loan/FTC

Applications Invited from  

Existing Civil Servants at Band C (HEO) or on Promotion or external
Salary scale: Inner London £35,405 – £39,000  

Closing Date  

9 December 2022

Inclusion & DIversity

The Northern Ireland Office is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, as they are under-represented within the NIO at this level.

The Northern Ireland Office strives to be an inclusive employer and is recognised by its staff and externally as being an employer where Diversity and Inclusion are valued.

We hold a Diversity & Inclusion Charter Mark and are an accredited Disability Confident Leader organisation.

In March 2018 we won the award for Best Employer for Diversity & Equality in Northern Ireland (small employer category) in a Gala Award ceremony hosted by Legal-Island, a multi-award winning workplace compliance company based in Northern Ireland.

We have an active D&I network supporting colleagues through D&I Advocates, championed by our Directors.

We want all our people to feel valued for who they are and we are confident that you will find the NIO a warm, welcoming and inclusive place to work.

About the Northern Ireland Office

The Northern Ireland Office represents Northern Ireland interests at a UK Government level and UK Government interests in Northern Ireland. We have a wide range of responsibilities, including: underpinning political stability in Northern Ireland; overseeing the Northern Ireland devolution settlement; leading on national security policy in Northern Ireland; addressing the legacy of Northern Ireland’s past; delivering elections and constitutional reform in Northern Ireland; playing a key role in rebalancing the NI economy; representing NI interests, including on the border with Ireland,following the exit from the EU. Our small size and diverse portfolio create a stimulating, fast-paced and challenging working environment, with regular engagement with a range of Ministers and senior officials. We support flexible working and have a modern, flexible IT system which helps enable this.

About the Role

This is an excellent opportunity to join a team which delivers critical services that have an impact on the daily lives of our colleagues. 

You will be responsible for the day to day management of IT provision across the department. This includes the provision of laptops, mobile phones and video conferencing facilities. You will be confident and experienced in the management of the full Google suite of products. Service delivery will be through a range of shared service providers over two key sites London and Belfast. 

This role will provide you with an excellent opportunity to gain first hand experience across a range of IT products and services. You will be part of a team that delivers on Estates, IT and Security. 

Duties and Responsibilities

Your roles and responsibilities will  include but are not limited to:

●    Management of the departmental IT solution which is delivered via lightweight flexible laptops and smartphones. You will also manage the IT assets supplied for home use which are Monitors, keyboards and mice.    

●    Management and maintenance of the Video conferencing facilities which operate on plug and play technology, ensuring Service Level Agreements are in place and adhered to. 

●    The department utilises Google as its main operating system, you will be responsible for managing all aspects of this environment. From allocating licences to setting up groups and assisting with information search requests using Google Vault.

●    Management of the relationship between the department and its IT suppliers.

●    Management of all IT assets.  Maintaining proactively the asset registers to enable sound financial planning for lifecycle management of phones,  laptops and monitors.  
  
●    Maintenance of software solutions for critical alerts (Everbridge), desk booking (Matrix)and other software associated with our line of business applications. This will include managing onboarding and offboarding of the  products.

●    You will also be responsible for responding to FOI and PQs for the department that relate to your areas of work and expertise. 

●    As the lead member of the small team in London you will also be responsible for related Estates and security matters for the London offices.  This can include usage of Parliamentary TV services but also incorporates some wider workspace management on an ad hoc basis. 

●    This post is considered to be customer facing as such regular office attendance is required.  

Essential Criteria

●    Minimum of 2 years in the last 5 working in a IT environment providing a strong general IT background, including experience of roles in IT Support/Service Desk
●    Able to demonstrate recent experience working with Google

Desirable Criteria

●    Demonstrate working experience of managing VCRs solutions 
●    Demonstrate an understanding of Basic Networking and supporting common technology services such as MS Office/ Google Apps/ Phones etc
●    Provide evidence of previous customer focussed roles within an IT environment.
●    Experience of working within a Microsoft team’s environment and previous government experience would also be a benefit. 

Additional Information

Due to our size, we are able to offer staff the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger department.  This creates a dynamic, interesting and challenging work environment.
The NIO offers a pleasant, modern work hybrid working environment that allows consideration of a range of flexible working arrangements that support a good work/ life balance. These include flexible/ alternative working patterns, part-time and job-share options. 
Additional information received after the closing date will not be considered.  

Selection Process

The selection and interview process will consist of two stages:

Sift

Behaviours We will assess you against the following Success Profiles behaviours at Level 3 during the selection process.

Please note that in the event of a large number of applications being received we may run the initial sift on the lead Behaviour “Managing a quality service”.

More information on behaviours and success profiles can be found here.

Experience 
Statement of suitability no longer than 750 words outlining how you meet the requirements for the role and a demonstration of how you meet the essential and desirable criteria.

Interview

You will be assessed on the following behaviours:

Managing a Quality Service

●    Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
●    Work with stakeholders to set priorities, objectives and timescales.
●    Identify risks and resolve issues efficiently.

Working Together

●    Encourage joined up team working within own team and across other groups.
●    Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
●    Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.

Delivering at Pace

●    Show a positive approach to keeping the whole team’s efforts focused on the top priorities.
●    Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
●    Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks.

More information on Success Profiles can be found here.

Security Clearance

Security clearance to SC level will be required for this post.

Eligibility Sift

An eligibility sift will be carried out on the basis of the information contained in the application form.  It is therefore important that all applicants demonstrate in their application how and to what extent their behaviours are relevant to the above criteria.  Those candidates who do not clearly demonstrate that they meet the experience and behaviours will not be invited to interview.

Pay and Allowances

The successful candidate will adopt the terms and conditions of the NIO for the length of their appointment. 
Neither Detached Duty terms nor relocation costs will apply to this post.

Further Information  

Further information about the post may be obtained from Lauraine Hogg  on telephone number 07766 508600 or email to Lauraine.hogg@nio.gov.uk

Applications    

You can apply for this post through the Civil Service website at civilservice.gov.uk. Once logged onto the site go to the civil service jobs page and then search for jobs in the Northern Ireland Office where the application form can be found.

All applications for employment are considered strictly on the basis of merit.

Additional information received after the closing date will not be considered.  Failure to provide sufficient information in support of an application prior to the closing date will not be considered as grounds for an appeal if an applicant is not shortlisted for interview.

Home Civil Service applicants who, because of disability, need assistance in completing the application form should contact MoJ Shared Services on 0845 010 3512.

All applications for employment are considered strictly on the basis of merit.

This job description should not be taken as constituting conditions of employment.

Please note that due to the high interest in NIO opportunities, feedback cannot be given if you are unsuccessful at sift stage. Feedback is available on request if unsuccessful following interview.

Additional Information

Further information about us

We are a small and friendly department of approximately 185 staff.  Due to our size we are able to offer staff more exposure to ministers and the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger department.  This creates an interesting, though often challenging, work environment.

Other Benefits

The NIO offers a pleasant, modern work environment which allows consideration of a range of flexible working arrangements which support a good work/ life balance. These include flexible/ alternative working patterns, part-time and job-share options.
 
Benefits include:
    Interest-free season ticket and bicycle loans
    Reward & Recognition scheme

Guaranteed Interview Scheme

The Northern Ireland Office operates the Guaranteed Interview Scheme, details of which are attached to the application form for this post.

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 12 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact MoJ-recruitment-vetting-enquiries@gov.sscl.com to be removed from the reserve list.  

Further information on civil service careers can be found at  www.civil-service-careers.gov.uk
The Civil Service Code sets out the standards of behaviour expected of civil servants.  

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles.  

Please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance.
If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: 
http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://civilservicecommission.independent.gov.uk/code/ 

Merit Lists

In the event that the advertised post following interview, identifies more appointable applicants than available posts, we will hold applicant details on a merit/reserve list for a period of 12 months from which further future appointments can be made. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact MoJ-recruitment-vetting-enquiries@gov.sscl.com to be removed from the reserve list.

Salary

£35,405 - £39,000

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.