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Human Resources

HR Case Manager – Wakefield – 43280
£24,002 - £31,973


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Team Overview:

Civil Service HR Casework Service (CS HR Casework Service) (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, CS HR Casework Service (supplied by MoJ) is responsible for delivering a casework service to over 40 Government Departments, covering over 36% of the Civil Service’s headcount. The service is delivered both remotely and face to face. Clients initially access the service via email or telephoning the Managers Advice Line (MAL).

Key Responsibilities:

  • Managing a portfolio of HR cases where face to face and remote intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
  • Supporting managers nationally via the MAL and email.
  • Supporting managers and employees nationally via the Early Resolution Line.
  • Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
  • Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
  • Coaching client’s managers to improve their competence and confidence to manage cases.
  • Delivering a high-quality service to all parties involved in an HR case.
  • Demonstrating a strong customer service focus – building and maintaining excellent relationships with clients and customers.
  • Accurately recording and providing management information as required.
  • Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
  • Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing or leading projects.

Essential Criteria

  • HR Advisory or relevant knowledge– proven experience of managing HR cases and delivering sound HR casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up to date knowledge and understanding of Employment Law. Other relevant experience will be considered.
  • Resilience – adaptability, mental agility, emotional intelligence.
  • Interpretation and assimilation of information– gathering facts, sifting information and relaying information in an understandable format.
  • Strong face to face and telephone communication skills –active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
  • Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g. clients, legal team, HR Business Partners, Civil Service Employee Policy.
  • Personal Development – increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
  • Working to deadlines – crucial in ET context.
  • A good level of computer literacy in Microsoft applications.

Desirable Criteria

  • Employment law knowledge.
  • CIPD qualification – post holders should hold a CIPD qualification or show a willingness to work towards achieving it in a timeframe agreed by their line manager.


We’ll assess you against these behaviours during the selection process:

  • Changing and improving
  • Making effective decisions
  • Managing a quality service
  • Delivering at pace
  • Communicating and influencing
  • Working together

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here.


  • Learning and development tailored to your role
  • An environment with flexible working options, including some home working as agreed with management
  • A culture encouraging inclusion and diversity
  • Civil Service pension
  • Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.


  • Successful candidates must undertake CTC security clearance to be appointed to the post.

Selection process details

This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience.

As part of the application process you will be asked to complete a CV and statement of suitability. If there are a large number of applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 1000 words. It should highlight how you meet the essential and desirable criteria for this post.   You should refer to the essential skills set out above.

At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview. The written assessment will take approximately 25 minutes. Should you require any reasonable adjustments to support you, please include this information when booking your interview.

Feedback will only be provided if you attend an interview.

Please note we do not consider standalone CV applications – you must apply for this role through Civil Service Jobs.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-     To Ministry of Justice Resourcing (;

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.