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Operational Delivery

Head of Unpaid Work – 44439
£46,427 - £54,442


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the job

The Head of Unpaid Work leads the delivery of Unpaid Work service delivery, including sentence management for standalone Unpaid Work cohort, for an allocated geographical area of operations within the region and they will support the Head of NPS Interventions by providing, dedicated leadership and management for Unpaid Work.


The post holder will provide management with responsibility for resources and the strategic and operational direction, for an allocated geographical area of operations within the region.

Provision of quality sentence management for Service Users within the Unpaid Work Cohort to support achieving outcomes on reducing reoffending.

Provision of a demand led quality service delivery for all Service Users subject to Unpaid Work requirements, which provides a pro-social environment that promotes compliance and achieves positive outcomes for beneficiary organisations and local communities

Improves performance and quality of Unpaid Work delivery on a continuous basis to ensure service is responsive to the needs of Service Users and the wider business.

Develop and maintain effective relationships with stakeholders and partners to coordinate delivery, meet statutory responsibilities and reduce reoffending.

Responsibilities, Activities & Duties

– Lead management and planning of resources across the geographic area of responsibility to ensure the most efficient means of service delivery are deployed, effectively aligning resources to demand

– Identify service requirements and ensure the appropriate range of placements are in place for identified needs, risk categories and protected characteristics and used appropriately

– Oversee robust placement and beneficiary management, including development and implementation of individual, local and national placement contracts.

– Design and lead assurance of operational performance and quality, leading improvements or decommissioning of placements where necessary.

– Lead engagement with local stakeholders to influence plans/strategies, improve local services, source placements and create opportunities for innovative solutions.

– Secure income generation opportunities and make reinvestment decisions in line with priorities

– Ensure all operational and sentence management Unpaid Work staff are trained to relevant and appropriate level.

– Manage Unpaid Work resources budget for geographic area of responsibility and, where required, the authorisation of expenditure.

– Ensure alignment and adherence with sentence management policy and practices.

– Ensure that all Unpaid Work operations meet health and safety requirements, supported by a culture that protects employees, service users, beneficiaries and public at all times.

– Ensure appropriate quality and assurance processes are in place to support standalone Unpaid Work sentence management delivery.

– Ensure all aspects of the business adhere to legal and organisational requirements such as diversity and inclusion and data protection, including, where appropriate with stakeholders.

– Seek, monitor and analyse data, including from service users and beneficiaries, to inform continuous improvement of services.

– Facilitate external scrutiny through Operational and System Assurance Group and HMI Probation, and responding to recommendations.

– Promote Unpaid Work externally to sentencers, community and statutory organisations, media and the public to increase visibility.

– Promote Unpaid Work internally as a credible intervention for both punishment and rehabilitation.

– Oversee staff grievance, capability and disciplinary investigations and seek prompt resolution where appropriate.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


– Managing a Quality Service

– Leadership

– Making effective Decisions

– Delivering at Pace

– Changing and Improving

– Working Together

Essential Experience

– Experience within Unpaid Work delivery.

– Experience of planning and managing complex logistical delivery.

– Experience of effectively and efficiently managing financial and physical resources.

– Extensive experience of effectively leading, managing and motivating staff

– Experience dealing with complex disciplinary or grievance-related matters in accordance with HR process and practice.

– Experience of successfully building and managing strategic and working relationships with internal and external stakeholders and partners.

– Experience of successfully managing the performance of teams and individuals to achieve high working standards.

– Experience of managing delivery in line with health & safety legal requirements.

Technical requirements

Level 5 qualification in a relevant subject (e.g. management) or significant equivalent professional experience.

Additional Information

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.