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Operational Delivery

Head of the Chamber Presidents’ Offices – 62528
£41,747 – £47,591


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Salary: London (within M25): £41,747 – £47,591 

This position is available for external applicants as well as existing civil servants on level transfer or promotion.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis.  


Her Majesty’s Court and Tribunals Service is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It presently delivers services to the public directly in court and tribunal buildings, remotely via business centres and through limited services via the internet. HMCTS’s ambition is to improve the services we deliver to the public directly in court and tribunal buildings, design new Courts & Tribunals Service Centres to deliver a national business and enhance our digital on-line services. 

HMCTS is embarking on a period of significant change, funded by an investment of £1bn, which will see the organisation transform over the next 5 years to deliver a world class justice system. HMCTS Reform is a once in a generation opportunity to transform the entire HM Courts and Tribunals Service, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. 

The role within the Chamber Presidents’ Support Offices offers an exciting and unique opportunity to work with the judiciary and ensure high-level support is provided by judicial support colleagues. 

Key Purpose: 

  • To support the work of the Chamber President in delivering his/her judicial functions.
  • Overall secretariat management for the Chamber President and handling of judicial related matters.
  • To act as a liaison between the senior judiciary and administration including providing briefing and research to support wider stakeholder engagement including Parliamentary Questions, MP’s correspondence and Select Committee Appearances. 

Key Responsibilities: 


  • Act as a source of advice and guidance for members of the judiciary to support them in their judicial functions.
  • Overseeing the workflow into and out of the Chamber Presidents’ Support Offices.
  • Knowledge of organisational and strategic matters that impinge upon the legislative / policy contexts of the jurisdictions within the Chamber.
  • Provide solutions and support to the judiciary using initiative when confronted with unusual situations.
  • Present recommendations and options to the judiciary recommending possible courses of action, preferred options and strategic approaches to management and operational issues.
  • Manage and process relevant correspondence on behalf of the Chamber President
  • Represent the Chamber(s) at Jurisdictional Board and other meetings promoting working relationships between the senior judges and senior administration managers.
  • Support engagement with other government departments in policy maintenance and development.
  • Ensure safeguards are in place around processing sensitive documentation in line with GDPR. 

Judicial HR: 

  • Oversee internal and external judicial recruitment management and liaison including annual forecasting and planning including ticketing, assignments and other judicial deployment matters
  • Processing applications for judicial salaried part-time working, conversions to fee paid office, extensions to sit in retirement and retirement / resignation requests.
  • Managing judicial post appointment queries including drafting own and judicial leadership responses and seeking advice from specialist teams where necessary
  • Oversee judicial appraisal work in all jurisdictions. 


  • Apply initiative to plan judicial recruitment and gather personal judicial information to coordinate deployment of judicial office holders.
  • Investigate alternative approaches to data handling, recruitment, and post appointment work.
  • Evidence gathering and drafting reports and replies, where necessary, for sensitive judicial HR, performance, complaints and disciplinary matters.
  • Complete fact-finding work on behalf of the senior judiciary to inform engagement with internal and external stakeholders.
  • Conducting additional research and analysis where required. 


  • Close liaison with the Chamber President and other members of the judiciary.
  • Support the judiciary and other representatives in line with operational and departmental policy.
  • Communicating on behalf of the judiciary with members of the public including handling highly sensitive and personal information including judicial conduct complaint issues.
  • Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
  • Coordinating FOIs, liaising with the Press Office and handling of other general queries. 

Team Leadership: 

  • Leading judicial support staff within hierarchy by example providing support and development opportunities.
  • Upward management of judicial office holders within the Chamber.
  • Close liaison and working with other Chamber Presidents’ Offices. 


  • Ability to provide specialist executive planning and judicial support. 

Other Duties: 

  • The post-holder will be required to multi-task, meet deadlines and work flexibly to ensure there is no adverse impact on judicial support functions.
  • The post-holder will be required to work flexibly and undertake any other duty reasonably requested. 


  • Reporting directly to the Cluster Manager. 

Application Process: 

To apply for this position please complete the online application form, ensuring you provide the following: 

A 250-word suitability statement against each of the following Success Profile Behaviours (Level 3): 

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Changing & Improving 

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour:

Making Effective Decisions. 

If selected for interview, the Success Profile Behaviours listed above will also be tested / assessed (Level 3).

Interviews will also test three Strengths. Please also note that interviews may be required to be conducted via video conference. 

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 3), can be found at:         

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition. 

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: 

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description. 


Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts.  Where applicable, associated travel cost / time will be applied in line with organisational policies.  

Terms & Conditions: 

Flexible working options

HMCTS offers a flexible working system in many of its offices. 

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy. 

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy. 


£41,747 - £47,591

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: