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Head of Performance, Assurance and Comms, Multi-Agency Response to Serious Organised Crime (MARSOC) Programme – 50278
£42,626 – £55,302


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job

The job holder will be responsible for overseeing the Performance, Assurance and Communications functions of the Multi-Agency Response to Serious Organised Crime (MARSOC) unit, a cross-government function. 

The job holder will report to the Head of MARSOC and will be based in HMPPS HQ. 


The Multi-Agency Response to Serious Organised Crime (MARSOC) Programme is an HMPPS-led, cross-government programme to identify and disrupt the highest-harm serious organised crime (SOC) nominals in prison or under probation supervision. It is delivered through a National Team and 10 Regional Hubs based on the police Regional Organised Crime Unit (ROCU) footprint. 

The job holder will report directly to the Head of MARSOC and will be responsible for

leading a central performance, assurance and communications function in the MARSOC Programme. This will include leading on the analysis of best practice, learning and analysis of key outcomes and feeding into national performance frameworks. The job holder will also lead on business planning and strategy for MARSOC. 

The environment is demanding, and the job holder will need strong influencing and relationship management skills and develop an excellent understanding of MARSOC as well as the strategic priorities of both HMPPS and partners. The job holder will be able to speak authoritatively about the work being undertaken and make decisions that reflect the needs and priorities at the regional level. 

The post has no operational requirement. However, knowledge of the prison and probation operating environment, law enforcement operations and the serious organised crime threat to the UK is required. Knowledge of performance, assurance and communications processes is desirable. The security clearance level required is Security Check (SC). 

Responsibilities, Activities and Duties

The job holder will be responsible for: 

·        National lead for MARSOC Performance Framework, ensuring accurate and assured reporting; responsible for designing and assuring a feedback loop into strategy and co-ordination.

·        Ownership of all MARSOC data sets including, performance, assurance, management information and activity data. Responsible for feeding MARSOC performance data into National Performance frameworks in HMPPS & partners.

·        National Lead for Evaluation and Benefits Realisation workstreams for MARSOC, including managing programme input in their delivery and direction and ensuring the right data from the Regional Hubs is fed into these pieces of work.

·        Lead MARSOC input into reviews of working protocols for the sharing, analysis and management of information between HMPPS and external partners.

·        Lead for engaging with multiple stakeholders and analysis of complex data sets to enable HMPPS to gain a better understanding as to the extent and nature of SOC as it impacts on HMPPS, the better identification of high risk people and locations, and of the investigative and disruptive tactics providing the most operational value.

·        Lead for the MARSOC Strategy and overarching Framework as well as the MARSOC performance and assurance functions.

·        Leads on external stakeholder engagement including strategic and policy engagement with Home Office and other government departments on spending review and other cross-government issues.

·        National lead for all MARSOC communications. This includes designing and implementing business-as-usual communications strategies and plans, overseeing the production of all comms materials, organising and delivering briefings. It also includes the associated development of procedural guidance and strategic advice to support MARSOC teams in carrying out their duties.

·        Lead for national training needs analysis, gathering of best practice, development of training/awareness and guidance materials, and implementation of a national operationally focused training programme to strengthen staff and organisational capability.

·        Lead for MARSOC Strategy and business planning including horizon scanning and building an evidence base for continued and future investment. Feeding into spending review bids as appropriate.

·        Leads on budget and finance management and corporate objectives for MARSOC.

·        Line management of B5 Performance Analyst and B5 Business and Comms Manager. 

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. 

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. 


·        Seeing the Big Picture

·        Communicating and Influencing

·        Delivering at Pace

·        Working Together 


·        Strategic

·        Analytical

·        Explainer

·        Adaptable

·        Resilient

·        influencer

·        Relationship Builder 



·        The ability to work with a broad range of stakeholders to manage MARSOC’s wider relationships.

·        Experience of governance and quality assurance processes.

·        Effective leadership, interpersonal and communication skills. 

Technical Requirements

·        Proficient in Microsoft Word, Excel and PowerPoint.


·        Must have good writing skills and be able to draft reports for a variety of audiences both internally and externally.

·        Must have good verbal communication skills and be comfortable presenting to a wide range of audiences including senior stakeholders and operational staff from a variety of backgrounds and working environments;

·        Must be a proficient user of IT programmes including Microsoft Word, PowerPoint and Excel.

·        Must have good organisational skills to ensure consistent, high-quality outputs across several regional teams on a regular basis.

·        Must be able to problem solve and take ownership for delivering outcomes against identified people and problems.

·        Must be comfortable working in a multi-agency context, with partners from different backgrounds and operating environments.


£42,626 - £55,302 Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The national salary range is £42,626 – £51,154, London salary range is £44,898 – £55,302. Your salary will be dependent on your base location

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part  of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: