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Human Resources

Head of Organisation Design & Continuous Improvement – 48569
£60,504 - £7,200,063,866


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title / Group / Directorate

Head of Organisation Design & Continuous Improvement /People Group/Change & Development

Reports To

Zoe Sweet (Divisional Director Organisational Effectiveness)

Location & Terms of appointment

This is a permanent post based National.

Salary and Grade

This post is Band Grade 6.

New entrants to the Civil Service will be expected to join on the minimum of the pay range.  

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

Overview of the role:

Due to the nature of this role there is a requirement to travel for business needs.

The job holder will provide professional accountability and leadership for the Organisation Design & Continuous Improvement expert service (OD & CI) in Organisation Effectiveness for People Group, MoJ. The role provides centre of excellence advice and guidance across the MoJ family at a senior level, which includes group Boards, Deputy Directors, Directors, Executive Teams and Chief Executives directly as required.

The job holder will lead on Organisation Design and Continuous Improvement expertise across the MoJ family and manage and lead the Organisation Design and Continuous Improvement Teams in Organisational Effectiveness, People Group, MoJ. The job holder will also lead of the profession through the Continuous Improvement network and align CI practice across the MOJ.

The job holder will work closely with wider Government Partners, such as the Civil Service OD&D function to ensure effective value for money, impactful business delivery and excellent working relationships and contribute to professional development. Ensuring that the Organisation Design and Continuous Improvement resource in the MoJ is appropriately connected to wider Civil Service Organisation Design and Continuous Improvement activity and strives for excellent standards in line with the wider Expert Service and Professional Standards. 

The job holder will form part of the wider MOJ People Group working arrangements and will work in partnership with senior colleagues, representing and deputising for the Divisional Director Organisational Effectiveness as necessary and actively making connections through each strategic business deliverable, project or programme of delivery.  The job holder will have decision making responsibilities for their professional area and will use their expertise to bring challenge and rigour to all aspects of PG delivery.

The job holder will be accountable for supporting the development and delivery of the Organisation Effectiveness Centre for Excellence model, enabling system wide organisational effectiveness and efficiency with specific focus on enabling organisational improvement and change to ensure delivery of the People Group’s strategic objectives. The job holder will provide insight and leadership contributing as a Head of Organisation Design and Continuous Improvement to how Organisation Effectiveness delivers and champions the culture, leadership, processes, structure and skilled people to deliver the People Group vision on Enabling Reform, Growing Confidence and Building Capability.


About the Department:

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure

that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders.
  • A modern courts and justice system.
  • A Global Britain that promotes the rule of law.
  • A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit:

About the People Group:

The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.

We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.

About Organisation Effectiveness:

Each service area is led by a Divisional Director/Head of Service who is responsible for managing their function. The purpose of Organisational Effectiveness is to deliver for Ministry of Justice as a People Group Centre of Excellence and Expertise. Its role is to drive system-wide effectiveness through the provision of insight, expert advice and challenge in supporting departments, projects and initiatives across the Ministry of Justice. Responding to both system demand and driving planned delivery, it uses practice, theory and research to support individual, team, departmental and whole system organisation improvements. It uses the disciplines of Continuous Improvement, Organisational Design, Organisational Development and Behaviour Change to do this. Organisation Design is in the process of aligning organisation structure and capability with its objectives, with Organisational and Behavioural Change enhancing the culture, relationships and behaviours of our people. Continuous Improvement works to redesign core business processes and ways of working to save time, money and make things easier for our people. We embed a people focus within all organisation design, organisational and behavioural development and continuous improvement programmes of work in the MoJ.

Responsibilities and duties:

The Head of Organisation Design and Continuous Improvement will lead, manage and deliver activities across the Organisation Design and Continuous Improvement Teams and contribute to the delivery and leadership of Organisation Effectiveness.

The role holder will:

  • Work with the organisations clients/customers and colleagues to understand where OD and CI interventions can address existing issues and future risks within the business;
  • Lead a team of expert practitioners in providing professional advice and expertise in scoping, developing and delivering OD and CI interventions and solutions;
  • Ensure the application of OD and CI models and frameworks that are enabling, innovative and address the needs of both organisational context and the client/customer and colleague;
  • Deliver a portfolio of work that responds to both organisational ‘demand’ and drives forward professional practice in OD and CI, meeting the strategic People Group aims of Enabling Reform, Growing Confidence and Building Capability;
  • Have the ability to horizon scan across the OD and CI professions, bringing knowledge, expertise and direction grounded in notable practice supporting the Organisational Effectiveness, Centre of Expertise Model;
  • Role-model excellent management and leadership, supporting the Organisational Effectiveness business strategy and Centre of Expertise Model;
  • Work with senior peer groups across People Group to ensure consistency of service delivery, in particular where several People Group functions may work together on a single programme or project;
  • Represent the OD and CI professions, the Organisational Effectiveness function, People Group and the Ministry of Justice at cross-Government forums, Boards and Network Groups;

Person Specification:

Essential Knowledge, Experience and Skills:

  • Providing expert advice and is seen as the organisational lead and expert for all matters relating to Organisation Design and Continuous Improvement.
  • Brings knowledge from different sectors and different organisations, building on past experience and expertise to quickly understand organisational context, the strategic objectives and the relationships essential for the successful delivery of this role.
  • Experience of managing and leading for high performance, including managing team and individual performance and development.
  • Experience in supporting project management delivery as the role will also lead systemic and complex projects and support large programmes with autonomy and accountability.
  • Proven track record of successfully designing and delivering impactful organisation design and continuous improvement approaches and developing strategies to realise benefits across a complex political landscape.
  • Proven experience of delivering complex interventions and approaches across multiple levels of leadership. Demonstrating adaptability and flexibility in approach for when working in varied operational and strategic environments.
  • Strong demonstration of influencing and advising senior leaders on best and good practice, with the experience necessary to mentor and advise up to Board level.
  • Have experience of working collaboratively and at pace with multiple stakeholders to produce high quality outcomes.

Desirable Knowledge, Experience and Skills:

  • Knowledge, experience or skills in project management/programme management.
  • Membership of professional bodies e.g. ICPIS, ODN Europe, OD&D Civil Service Network, CIPD.
  • Evidence of continuous personal and professional development.
  • Evidence of working in or with the Public Sector and/or Government


Qualifications would include a relevant masters level qualification such as:

  • Masters relating to or in Continuous Improvement, Organisation Design & Development, People Development or Organisational Change.
  • The Advanced Practitioner Programme (APP) in Organisation Design and Development (OD&D), Civil Service.
  • The NTL Global Organisation Development (OD) Certificate
  • Expert Practitioner level qualifications and memberships in Continuous Improvement, Systems Improvement, Lean, Six Sigma.


  1. Leadership
  2. Seeing the Big Picture
  3. Communicating and Influencing
  4. Managing a Quality Service

Additional Information

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: