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Operational Delivery

Head of Operations, Counter Fraud and Intelligence – 56753
£50,427 – £63,500
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title

Head of Counter Fraud & Investigations

Contract Type



Grade 7

Salary range (depending on location):

£50,427 – £59,000 (National)

£54,274 – £63,500 (London)

Your salary will be dependent on your base location


Any LAA regional office


Contract Management & Assurance


Counter Fraud & Investigations

Working Pattern

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

Reporting to

Head of Contract Management & Assurance

Closing date for applications

16th May 2022

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems. 

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please ensure that you attach the Disability Confident Scheme Form when you return your application. You can use the same form to let the recruiting manager know of any reasonable adjustments you may require during the sift or later selection processes.

Directorate Name

The Contract Management and Assurance team within LAA manages the contractual relationship with several thousand providers and delivers regularity monitoring and quality assurance on the £1.5bn Legal Aid fund.

Team Name

The Counter Fraud Investigations (CFI) team has responsibility for developing intelligence to investigate fraudulent activity against the LAA and the Legal Aid fund; the two primary areas of focus being Provider and Client based fraud. The team works with partners internally and externally to take appropriate enforcement and / or regulatory action against those committing fraud and to support the recovery of funds; examples of external partners being Solicitors Regulation Authority, DWP, HMRC and Police.

Job Summary

The Head of Counter Fraud and Investigations leads on the overall counter fraud strategy for the LAA, and operationally oversees fraud investigations. The role works closely with the Ministry of Justice Counter Fraud Centre of Expertise.

Reporting to the LAA Deputy Director Head of Contract Management and Assurance, this role provides leadership to the Counter Fraud Investigations (CFI) team, comprised of nine people across different geographical locations. The role provides an assurance and advisory function to the LAA executive leadership team against the threat of fraud, bribery, and corruption to the LAA.

Key Responsibilities:

  • Leading the organisational focus on counter fraud including training and awareness, driving and implementing cross-organisational counter fraud measures and post event assurance.
  • Provide transformational leadership to the team and beyond – inspiring colleagues through difficult situations, transforming performance and building high performing teams. Development of capabilities, including the prevention of fraud risk.
  • Responsibility for ensuring compliance against the Government Counter Fraud, Bribery and Corruption Standard (GovS 013).
  • Working with change programmes and projects to design out fraud risks; identify relevant risks, control issues and opportunities to implement designs that reduce the risk of fraud bribery and corruption.
  • Build and maintain effective relationships with other investigative bodies, e.g. wider MOJ and other Govt. Departments seeking opportunities for Joint working, National Crime Agency (NCA), RART (Regional Asset Recovery Team), Police, CPS, Local Authorities and HMRC.
  • Utilise effective relationships with stakeholders and partners to shape policy, operations and capability development.
  • Maintain a clear and coherent intelligence picture of the threat to inform our investigations.
  • Exploit a range of data sources to proactively identify and respond to threat.
  • Advise and support on the direction of complex investigations, and establish routes for resolution through misconduct, contractual, civil and criminal routes and advise on asset recovery.
  • Appropriate escalation of issues and contribution to responses to requests for information (including requests for cross government reporting, FOI, audit committee meetings and complaints) accurately and timeously.
  • Membership of the LAA’s Senior Leadership Group representing Contract Management and Assurance across committees and groups related to fraud, bribery, and corruption.

Essential Knowledge, Experience and skills

  • Counter Fraud Specialist, Member of Government Counter Fraud Profession or Recognised Equivalent Accreditation

Desirable Knowledge, Experience and skills

Person Specification

  • You are self-assured and lead from the front. 
  • You maintain your own drive and determination and inspire your team to do the same.
  • You adapt well and have the capacity to recover quickly from the challenges of working in this national role.
  • You have confidence in your judgement and hold yourself accountable for your decisions
  • You work collaboratively with both internal and external colleagues, quickly building reliable networks.
  • You quickly respond to requests for your input from varying sources, delivering successful outcomes.
  • You are adept at delivering complex information, communicating effectively both verbally and in writing.

Assessment approach

Application Process

At the application stage you will be assessed on your technical knowledge, experience and behaviours through a CV and Statement of suitability (limited to 1000 words) based on the following behaviours.

  • Leadership
  • Changing & Improving
  • Working Together
  • Delivering at Pace

If we get a large number of applications, the sift will be done on your technical knowledge and experience and the lead behaviour which is: Leadership

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre where you will be assessed as follows:

  • A presentation and an interview via Microsoft Teams, to assess your strengths and the above behaviours.

Shortlisting is planned for week commencing 16th May 2022

Interviews are planned for week commencing 6th June 2022

If you would like more information on this opportunity, please contact – David Thomas –

EOI – Please send your applications to –

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.


The national salary range is £50,427 - £59,000, London salary range is £54,274 - £63,500. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: