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Social Research / Market Research

Head of Insight and Evaluation – 34676
£52,845 - £63,500


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

The Ministry of Justice deals with a vast range of issues that have a profound impact on people’s lives. We are at the heart of the justice system, an organisation working to bring the principles of justice to life for everyone in society.

We are looking to appoint a Head of Insight and Evaluation to lead our busy I&E team and embed insight across the full range of our communications. It’s a role that is both challenging and rewarding, requiring someone with exceptional leadership skills, first-rate analytical skills, and an ability to lead large transformation projects.

In return for your hard work, we will offer you an incredibly supportive and creative work environment, where you will be empowered, challenged (in a good way) and able to make a difference every day. This is an excellent opportunity to shape the future vision of a team and wider directorate. 

Job purpose

We know that communications are most impactful when built around insight. And this leadership role will be instrumental in ensuring we are leading the way in this area at the Ministry of Justice. 

The role holder will lead a team of insight and evaluation experts to carry out bespoke research projects for our priority areas and campaigns. You will also lead a programme of work to transform our relationship with insight across the wider directorate – upskilling communications colleagues and ensuring our output is always data-led and fully-evaluated. 

You will be constantly pushing and challenging the team and senior leaders to develop our insight and evaluation approach, and learning from leading organisations in this space.

You will build relationships across government (Number 10, special advisors, ministers) and use your negotiation and influencing skills to make things happen.

This will require a deep knowledge of insight and evaluation methodologies and the GCS Evaluation Framework, alongside a proven ability to influence, inspire and create change at all levels, and the leadership skills to drive forward large behaviour change projects. 

You will report in to the Head of Digital, Insight and Evaluation. 

Specific responsibilities

The role holder will have responsibility for:

  • Leading a team of experts to ensure insight and evaluation are embedded across all Ministry of Justice communications in accordance with the GCS Evaluation Framework – with oversight of the team’s work on priority projects and campaigns
  • Developing and nurturing a culture of insight, where non-I&E professionals feel motivated, inspired and supported to create data-led communication strategies – devising creative training and upskilling programmes to support this work
  • Developing and embedding an ambitious new I&E strategy which takes account of the latest methodologies and best practice
  • Procuring and rolling out the right platforms and products to support our work and always ensuring best value for money
  • Acting as the most senior insight and evaluation specialist within the directorate who is able to provide expert advice on the most complex and challenging projects 
  • Ensuring your team is a happy, supportive and inclusive place to be; that difference is encouraged and celebrated; and that everyone is supported and empowered to do their very best work
  • Acting as an ambassador for the Ministry of Justice in the cross-government I&E community, and internally with ministers, private offices and special advisers

Person specification

  • Deep and up-to-date knowledge of the full spectrum of insight and evaluation methodologies and industry best practice
  • Proven leadership experience in the insight and evaluation sphere – managing people, teams and complex work streams
  • Proven experience in influencing senior leaders in communication strategies
  • Ability to lead large transformation and upskilling programmes of work
  • Strong influencing skills – ability to influence at all levels, including at senior level
  • A thorough understanding of the GCS Evaluation Framework and turning insight into action
  • The ability to work well under pressure and manage multiple priorities to tight deadlines
  • Excellent written and oral communications skills reflecting the need to explain complex policy areas to non-specialist audiences in a clear and engaging way.


Application process

We will be using success profiles to assess your communication and leadership abilities.

As part of the application process, you will be asked to complete a CV and provide examples of Civil Service behaviours (PDF) and competences based on the Government Communication Professional Competency Framework (PDF).

We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Seeing the Big Picture

And these GCS competences:

  • Comms – Insight: Core
  • Comms – Implementation: Core
  • Comms – Impact: Core


Further information

To discuss the role, please contact – I’m happy to talk more about the process and the person we are looking for.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.