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Senior Leadership

Head of Engagement and Operations Project Delivery – 64773
£51,767 – £59,590
Birmingham

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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Position: Head of Engagement and Operations Project Delivery – Modernising Lasting Powers of Attorney

Company: Office of Public Guardian (OPG), Power of Attorney Services (PoAS), Operations Directorate 
Location: Victoria Square House, Birmingham
Grade/Salary: G7 (£51,767 minimum)
Contract Type: Permanent 

Overview 

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is undertaking a significant transformation programme for which the Chief Operating Officer is SRO, and as Head of Engagement and Operations Project Delivery, you will be part of the senior leadership project team both responsible for commercial engagement, stakeholder management as well as overseeing the main interface with the Operations directorate and the COOs overall essential business and strategic priorities.

Experience in leading and managing people, planning, and setting direction are essential to this role.  Leading the commercial engagement and overseeing the COO’s office you will provide strategic direction and coordination for the commercial and stakeholder plan and other significant operational projects. You will be responsible for ensuring a consistent engagement approach is taken, by planning and designing the engagement and working across the organisation and wider department.

Job description, Duties and Responsibilities

The successful candidate will be responsible for leading the commercial management and engagement for the Modernising Lasting Powers of Attorney Project and operating as a core member of the project delivery board. They will also drive the Operations strategy and COO’s priorities across OPG, alongside the senior team to ensure the delivery of organisational priorities and other key work in support of the MLPA project.

This role will involve a wide range of varied responsibilities including: 

  • Development and delivery of an effective model strategy and plan for commercial engagement critical for the delivery and adoption of OPGs modernisation agenda
  • Work closely with communications colleagues to agree, combined campaigns for the successful roll out of programmes
  • Lead and develop the COO office team, currently consisting of a Business Manager and two exec assistants, ensuring the office runs efficiently and delivers to high standards
  • Building and maintaining strong relationships with a broad range of external stakeholders across multiple sectors, as well as harnessing these relationships to support the projects objectives and priorities. 
  • Identify where critical issues with stakeholders are putting modernisation objectives at risk and put in place strategies to address.
  • Advising senior officials on commercial and stakeholder engagement activity. 
  • Engaging proactively with senior stakeholders across OPG and MoJ on behalf of the COO to take forward the project and Operations’ priorities
  • Taking responsibility for the identification and management of cross-cutting issues, including supporting policy/business management functions when needed
  • Understanding, articulating, and driving forward OPG Operations priorities through collaborating and supporting the leadership team across the wider remit to deliver those priorities.
  • Work closely with the COO to identify and drive forward her priorities – you’ll be anticipating and unblocking problems, triaging issues, and driving progress on her behalf, and navigating competing views and divergent priorities.
  • Partnership with Finance to ensure that MLPA Commercial and Operations activities address OPG Budgetary requirements  

Skills & Qualifications

 Essential Skills:

  • Proven leadership skills, with the ability to build trusted working relationships with colleagues at all levels, and the confidence to challenge in a professional, yet courageous manner to maintain positive working relationships.
  • Excellent stakeholder management and communication and influencing skills across all levels including at COO level.  
  • Ability to deliver at pace, setting direction and prioritising appropriately, adapting your approach to respond to the evolving context for your work, often with tight deadlines. 
  • Significant experience in managing complex commercial and COO level stakeholder relationships
  • Significant experience in managing COO or equivalent priorities in a business mgt capacity
  • Professional procurement qualification – MCIPS or equivalent

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on the essential skills above. Candidates will also be expected to provide a CV (2 pages of A4 Maximum) demonstrating your experience of the essential skills.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview candidates should expect strength-based questions and questions relating to any of the following Civil Service Behaviours below.

  • Leadership (Level 4)
  • Working Together (Level 4)
  • Delivering at Pace (Level 4)
  • Communicating and Influencing (Level 4)

Candidates will also be asked experience-based questions on their experience in working with stakeholders and building relationships and overseeing and organising an office for a senior leader.

All interviews will be held remotely via MS Teams.

Salary, Working Arrangements & Benefits

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Annual Leave

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Flexible working hours

Requests for part-time contracts will be considered in line with business needs. We welcome and encourage applications from everyone, and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Hybrid worker

The role will be based in Birmingham. Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role. Most OPG employees will be working a hybrid pattern, spending around 2 days a week in the main office in Birmingham.

Salary

£51,767 - £59,590

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.