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Operational Delivery

Head of Coventry PDU – NPS West Midlands – 42864
£59,553 - £74,112
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Please be advised, that this role is for Coventry PDU Head, however we will use a 12 months merit list for other PDU Head roles that become available in the West Midlands Region.

Overview of the job

Heads of Operational Functions are deployed to a variety of roles so as to provide leadership of staff and operations.




In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

May be required to participate in out of hours senior management on call rota.

Responsibilities, Activities & Duties

Heads of Operational Function may be required to undertake any combination, or all, of the duties and responsibilities set out below.

  • Lead, innovate and develop local strategies in line with the national strategic framework
  • Effectively lead cluster operational delivery and contribute corporately to national operational delivery and priorities
  • Lead the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks
  • Represent the NPS at national partnerships and development meetings in line with delegated functional lead and decision making responsibilities.
  • Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation
  • Manage competing demands within (geographical) area of responsibility
  • Responsible for the various functions across the division; including line management of middle managers.
  • Manage resources effectively.
  • Oversee the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
  • To make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
  • Oversight of the management of complaints within the Operational Function and direct involvement in complaint resolution where necessary
  • Undertake all Human Resources (HR) related policies and practices including overseeing local recruitment, Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals, chair grievance and other hearings.
  • Work effectively with your respective Divisional Senior Leadership Team and take lead responsibility nationally for specific projects/portfolios
  • Deputise for the Deputy Director as required in the LDU / operational unit functional area of activity
  • Work with MOJ/NOMS Communications on a range of products
  • Implement NOMS equality strategy
  • Responsible for ensuring the defined work areas and associated activities
  • comply with Health and Safety legislation. Ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance
  • Carry out agency responsibilities for victims.
  • Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
  • Discharge estates responsibilities for Head of Operational Function
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
  • Work within the aims and values of NPS and NOMS 

The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.


  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace
  • Changing and Improving
  • Working Together

Essential Experience

  • Significant experience at middle manager level, holding relevant responsibilities in at least two different settings.
  • Substantial experience of line management of staff, including supervision, appraisal and motivating.
  • Lead monitoring performance in area of responsibility against pre- determined targets and if necessary effect significant improvements.
  • Responsibility for budgetary control to support local operational requirements.
  • Strategic operational planning through effective deployment of available resources and staff to meet operational demands.
  • Manage people and projects (applying project management techniques) to implement significant change/practice improvements.
  • Working with key local agencies and stakeholders to develop strong partner relationships.
  • Preparing high level written reports
  • Experience of delivering presentations to multi-agency audiences and large groups
  • Experience of working under pressure and to tight deadlines.
  • Experience of managing people through organisational change
  • Experience of successfully managing relationships including where there is conflict.
  • Experience of contributing to the development of strategic business plans to achieve improved service delivery
  • Experience of making complex risk management and public protection decisions 

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Technical requirements

  • Essential where the post holder has line management of operational units responsible for the supervision and/or risk management of offenders:
  • Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.
  • The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
  • Diploma in Probation Studies,
  • Diploma in Social Work (with Probation Option)
  • CQSW (with Probation Option.)
  • Knowledge of Health and Safety and Equalities legislation.
  • Knowledge of the wider Criminal Justice System.
  • Current knowledge of effective practice in managing risk and reducing reoffending

Additional Information

Base location will be discussed at the interview.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.