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Head of Agile Delivery – 50440
£60,504 – £76,000
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

These are exciting times at Her Majesty’s Court and Tribunals Service (HMCTS). As an agency of the MoJ, we provide the supporting administration for the judiciary across England and Wales. Within that portfolio, Digital and Technology Services (DTS) has a clear ambition to create an organisational culture where diverse and inclusive multi-disciplinary teams bring together in-house digital, data and technology specialists to build capability, work smarter and more efficiently. Please visit for further details! 

We’re building better justice for everyone by harnessing technology, curiosity and our burning mission to make a momentous impact. You have the chance to influence that change and own your mark.

With the scale and size of transformation, you’ll get exposure to bigger opportunities and new ways of learning that will push your potential. It’s a massive challenge doing career defining work, but we also embrace your

individuality and life outside of work. So through flexible working we’ll trust you to shape the future in a way that suits you. 

Sound like a challenge you’re up for? 



The Role

The Head of Agile Delivery Management is responsible for setting strategic direction for product delivery management, defining and implementing standards and processes, managing the team across a broad portfolio of products and services, and successfully implementing recovery for project crisis situations. 

You will have a proven ability in successfully delivering large software development projects/programmes ultimately accountable for 50+ team members. This is a high-impact role where you will be building a team of Agile Delivery Managers that will own the delivery of key products, projects, and programs across HMCTS. 

As Head of Agile Delivery Management, our agile delivery leader, you will have experience of working with senior leaders, stakeholders and third parties to drive agile transformations at an organisational level. You will be part of digital delivery leadership team driving cultural and procedural change and embedding agile approaches and ways of working. With a strong background as a Scrum Master or Agile Coach (or similar roles) you will primarily focus on delivery strategy, while supporting the creation of self-organising and high performing teams, supported closely by the Principal Delivery Manager. 


You will have the ability and experience establishing / driving agile delivery/transformations, through a solid coaching background. As well as demonstrating your leadership qualities in building new teams through hiring of FTE’s but also using Managed Services Suppliers.


What will you be doing?

  • Build an Agile Delivery Management function with approximately 15 Delivery Managers manging upwards of 50 digital products
  • Accountability for PI Planning with the associated product managers ensuring backlog items are addressed and prioritised along side other deliverables
  • Lead project planning and work closely with the Product Manager ensuring MVPs are clearly defined and value slicing is optimised for delivery.
  • Head of Profession for Delivery Management resources ~ 15
  • Accountable for the Matrix management of upto 50 development squad members ranging from BA; QA; Developers and Delivery managers.
  • Responsibility for managing the 3rd party suppliers which augment the civil service workforce ensuring 3rd party resources are managed effectively and in line with the contractual obligation. This includes budget responsibility for contracts which vary from 10k to > 2m in value
  • Tracking and reporting of KPIs such as cycle time, throughput, bug arrival/departure rates, progress against roadmap, project delivery forecasting etc.
  • Managing escalations to senior leadership. As a senior level professional, providing effective interface with the highest levels within the Customer organizations and bringing strategic value to the relationship.
  • Defining and monitoring policies and procedures for Delivery Management sub-function
  • Responsibility for contract and budget management working closely with the Commercial and Finance teams to appropriately manage public finances.
  • Coordinating the teams’ project plans, roadmaps, risk assessments, sprint boards and retrospective lessons to ensure usefulness, engagement, accountability and predictability
  • Optimising the teams’ backlog, ensuring it has enough buffer, correct priorities, stories are well understood, have adequate acceptance criteria in alignment with definition of ready
  • Developing, guiding and improving process related ceremonies (refinement, planning, standups, demos and retrospectives) 

What are we looking for?

  • Has a deep knowledge of and leads on a range of Agile and Lean tools and techniques, with an ability to coach within and outside of their team.
  • Able to represent and be an advocate for these tools and techniques, be innovative and ensure they keep up to date with the latest trends.
  • Able to establish the feedback loop for teams and has responsibility for the translation and measurement of value (what you put in and what you will get out) and how this relates to practical government objectives and the user needs.
  • Able to ensure the team has a situational awareness of what each other is working on.
  • Ensures that working practices are iterated to achieve effective delivery.
  • Focuses on the outcome.
  • Able to challenge and improve disproportionate organisational processes where it impacts the pace of the team.
  • Able to identify what works best for the team and when to utilise certain processes.
  • Understands that all steps in a process must add value.
  • Able to influence and make positive changes to the organisation.
  • Will recognise the appropriate deliverables and the right people to meet these
  • Works with other agile delivery operations throughout the product lifecycle
  • Previous experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this role 

What can we offer you?

  • Agenerous pension scheme on average of up to 27%!
  • 25 days leave, plus 8 bank holidays, plus 1 privilege day usually taken around the Queens’ birthday
  • Flexible working; whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.
  • Up to 5 days paid leave per year for voluntary work you may wish to undertake
  • We also currently have employee-run networks for colleagues of minority ethnic origin, employees with disabilities, those with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees with which you will eligible to join 

We are passionate about career development and in order to help support this, we offer a number of training and development platforms that employees will have access to. Working with your manager, you will be given the support and time required to complete agreed courses, as part of your personal development plan. 

  • Pluralsight – Over 7000 video training courses created by over 1400 subject-matter experts, covering a wide range of software development related skills.
  • Microsoft Enterprise Skills Initiative – a range of Azure focused courses that can lead to Microsoft Certification.
  • Civil Service Learning – a wide variety of online training to help support your role as a Civil Servant.


£60,504 - £76,000. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The national salary range is £60,504 – £72,000, London salary range is £63,866 – £76,000. Your salary will be dependent on your base location

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: