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Administration / Corporate Support

Family Support Worker – 70035


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the job    

This is a specialist administrative job in an establishment.


The job holder will be responsible for coordinating visits maintaining the essential link between the establishment, prisoners and their families, ensuring the visit is enjoyable for the prisoner and their family and the visits area is maintained including a variety of refreshments for families available during the visit.

This is a non-operational job with no line management responsibilities. This role is rotational.

Responsibilities, Activities and Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Manage the visitors’ centres ensuring visitors are made aware of all services available to them with clear guidance / protocols in line with HMPPS policies. Collate and prepare the orders for hot food on visits days
•    Lead in the resettlement pathway “Families and Children, ” delivering marriage courses, family support groups and assist with opening channels of communication between a prisoner and their child/children where appropriate
•    Liaise and work with other departments to discuss events held within the visits centre including children’s days, family days, visits with a difference, visitors days, social events
•    Promote and deliver good working practice, embracing the “Seven Pathways” which will contribute towards strengthening family ties and the resettlement of prisoners
•    Recruit volunteers and paid sessional staff ensuring they undertake appropriate courses to assist them in their job
•    Facilitate weekly inductions for all new prisoners informing them, about legal and  domestic visit procedures
•    Provide play and craft activities and provide themed visits in the establishment based around the seven pathways, offering information to families.
•    Ensure the visits garden area and children’s play area is properly maintained risk assessed and suitable for garden visits
•    Contribute to risk assessments for legal and domestic visits in the establishments
•    Manage the selection criteria for prisoners to work in the visits hall. To produce the compact for them to work to and ensure they have the relevant training,
e.g. Food and Hygiene
•    Ensure stock is checked and ordered as required
•    Log attendance and approve prisoner hours worked and wages  in the visits hall
•    Assist in the arrangements for weddings, and source cake, flowers and anything else appropriate as agreed with the couple
•    Maintain and update information on notice board within visits
•    Utilise resources in the most efficient and effective manner within prescribed guidelines Waste Minimisation Policy
•    Represent department at regional, and national meetings to ensure the maintenance of good practice, the sharing of information, helping to deliver positive family networking, and issues affecting the families of prisoners
•    Challenge any unacceptable behaviour and use correct reporting procedures Assist in co-ordinating therapy visits for prisoners

Undertake other administrative tasks including:

•    Organise, produce and maintain accurate records for the area of work
•    Act as contact point for all communications to the Team, prioritise and distribute to the appropriate person or relevant department in the establishment
•    Complete monitoring returns for the area of work
•    Input requisitions on the finance database for purchases in the area of work
•    Co-ordinate any awareness sessions for  the area of work
•    Prepare paperwork for checking by their manager, conducting initial checks as required
•    Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that it is adequately shared
•    Maintain and check establishment databases, manual filing systems and logs of information with responses within timescales, producing reports as required
•    Collate information on relevant Service Delivery Indicators (SDI’s)
•    Arrange any meetings including the preparation of paperwork, minutes and action points

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


•    Changing and Improving
•    Communicating and Influencing
•    Working Together
•    Managing a Quality Service
•    Making Effective Decisions
Technical Requirements    

Job holders must complete specific training in their administrative specialism once they take up post.

When transferring to a Young Persons establishment the job holder will be required to successfully undertake an assessment to demonstrate suitability to work with Young People.


•    Able to deal effectively and assertively with staff at all levels
•    Able user of MS Word and MS Excel
•    Information collation and analysis



Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: