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Communications / Marketing

External Communications Manager – 62608
£27,922 – £37,640
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

About the Parole Board:

The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community We do that with great care and public safety is our number one priority.  

All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release.  Not all decisions Members make are popular, but they make these decisions fairly and objectively.

The Board is made up of about 120 members secretariat staff and approximately 340 Members who make decisions on risk and hold hearings at prisons around the country.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice.  Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

About the role:

An exciting opportunity has opened for an experienced communications professional to join the Board’s Communications Team. The Board wants to be a more transparent organisation and you will lead on our external communications to help open up the complex and challenging work we do. You will be responsible for our media and stakeholder engagement in a fast-paced and challenging environment, staying on top of emerging issues and will proactively seek opportunities to boost the reputation of the Parole Board.

Person specification:

You will be responsible for the public profile of the Board, responding to queries and emerging issues as they arise. You will also have the skills to enhance our reputation by engaging with our partners and the wider public on issues that matter to them.

You will be the go-to communications specialist for staff who are looking for advice on communicating with the public and our key partners. You will have a proven track record of working with the media, be that as a journalist or in a PR or communications role.

The Board is always pushing its digital agenda and is now almost paperless. The successful candidate will look to utilise digital tools, including our website and social media to create content and use channels that are innovative and forward thinking.

Main Duties:

  • Manage our day-to-day press enquiries, responding to journalists effectively on a range of issues.

  • Seek and lead on proactive opportunities to boost the reputation of the Board and move forward in our wider Transparency agenda.

  • Build and maintain influential working relationships with journalists and Home Affairs Editors

  • Work with the Head of Communications on ongoing media production activity and lead on the creation and implementation of media strategies.

  • Lead on our stakeholder engagement forums that provide opportunities for our partners to raise issues at a strategic level.

  • Regularly update our website and social media to enable the wider public and partners to better understand our work.

  • Utilise digital channels to align with the Board’s digital focus and deliver creative content.

  • Provide expert advice to staff and departmental leads on appropriate channels to reach and target external audiences.

  • Co-ordinate monitoring of our communication activity by collecting and collating our impact data and analytics.

  • Be alert to and escalate any issues of concern to the Head of Communications and our senior leaders that may impact on the Board’s reputation.

  • You are expected to take part in the out-of-hours media rota service.

Experience required for the post:

  • Credible Communications professional with an external communications focus.

  • You must have experience in writing and creating engaging content.

  • Excellent editorial skills and experience of writing engaging content which is consistent with an organisation’s priorities and values.

  • Understanding and experience of tailoring messages to key audiences.

  • Experience working with digital tools and across a mix of channels to communicate and engage with people.

  • Experience working in or closely with the media.

  • Excellent planning and organisational skills.

  • Building good working relationships with people outside their team.

  • Able to use insight and evaluation to improve team activities and content.

It is desirable that you have:

  • A relevant qualification in communications, marketing or journalism.

  • Experience working in a press office or in journalism.


We will assess you against these behaviours during the selection process:

  • Communicating and Influencing

  • Changing and Improving

  • Leadership


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.

Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants offer being withdrawn.

If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.


The national salary range is £27,922 - £33,446, London salary range is £29,509 - £37,640. Your salary will be dependent on your base location.

Additional Information

The Parole Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.