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DTS – Technical Infrastructure Product Manager – 39162
£30,989 - £47,591
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.


Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and increasingly via digital services online.

Digital & Technology Services is growing as a key enabler of HMCTS’ future as a digital organisation, building the new digital products and live operations teams necessary to deliver online services to our users and staff. Please follow the link below for further information about HMCTS.

Come and join a high performing and expanding Infrastructure Team, that is passionate about change and dedicated to deliver an amazing service to our customers.

You will be ambitious and motivated by an opportunity to work for a department that directly delivers services to the public in one of the largest digital transformation and reform programmes in Government.

We are recruiting Technical Infrastructure Product Managers in the following areas:

  • Workplace products; End user computer and Print
  • Networks / WIFI

Personal Characteristics:

  • We’re looking for someone who has impressive product management and/or Delivery skills at management level, with expertise in infrastructure, preferably from running a national scale organisation service.
  • You will be an individual who is energetic and focused on delivering great outcomes in a constantly changing environment.
  • You can be an enthusiastic technologist looking to apply your experience to help drive Digital innovation.
  • You may be a technical professional wanting to make a move to Product Management or develop further skills in Product Management.
  • You have a strong IT Technical Operations background and you want to apply your experience to transform an IT organisation.
  • You have managed or delivered large scale IT changes; experience in Project delivery would be an advantage
  • You could be an experienced Technical Product Manager and are looking for a new challenge

Job Description:

Digital & Technology Services is continuing to improve both their workplace technology products and our wireless service. The role involves the end to end technical product ownership of critical technology Infrastructure Products; including workplace products, Wi-Fi and the overarching network infrastructure service. This involves a deep understanding of IT Operations and Infrastructure technology including supplier delivery and processes. Excellent internal and external stakeholder management required with the ability to articulate technical solutions to a non-technical audience.

Working with but not limited to:

  • IT Operations including Change and Demand Management
  • Product and Service Owners
  • Technical Design Authority
  • Technical Architects
  • Property Directorate
  • Finance
  • External / 3rd Party Suppliers

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. You will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

  • Drive innovation with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. Develop a good understanding of the organisation in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisations objectives.
  • Assess the overall IT requirement to understand if this impacts the Infrastructure architectural design and bring this to the attention of suppliers so it can be incorporated in the design and costs. The role holder will need the ability to constructively challenge a new service if it has a material impact on the current service and be able to help drive the right outcome.
  • Deliver current operating procedures and processes for reporting and manage the associated delivery of services to develop and execute improvements and efficiencies.
  • Have a good understanding of wider IT requirements and develop user stories, in order to improve, design and deliver new services or support any procurement activity. A good analytical approach is needed to pull together various streams of data, understanding of functional and non-functional requirements and a grasp of risks with the ability to identify via all the different streams the approach needed to change and influence expectations and customer needs;
  • Provide the escalation path and own the senior relationship with the suppliers; internal and external, in collaboration to ensure outcomes are met for our stakeholders.
  • Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.
  • Help provide direction, support, objectives for team members – both individual and organisation objectives with the structure and environment that supports positive learning, sharing ideas and developing a culture of continuous improvement. Ability to recognise and applaud talent communicating own self learning demonstrating the value the team brings to the organisation.
  • A good understanding of financial data is required along with excellent written skills. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies. Excellent stakeholder management, communication, decision making and influencing skills are required.
  • The post holder will report to the Lead Network Product Manager or Lead Workplace Product Manager.

Skills & Experience:

Essential Criteria:

  • Excellent understanding of IT Operations and Technology and/or Network and Wireless Technology.
  • Experience of working in a structured and non-structured technical delivery environment.
  • Experience of working in large, complex organisation and working with Managed Service Suppliers.
  • Ability to work to tight timescales, managing your priorities and ensuring delivery of requests.
  • You possess vital customer-facing, communications and organisational skills required to successfully interact with and influence Stakeholders, IT Colleagues and IT Suppliers.
  • Experience in using a wide range of collaborative tools.

Desirable Criteria:

  • Experience of any Project delivery approach would be an advantage.
  • Attention to detail.

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Technical – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be assessing 1 behaviour, at level 3 – Making Effective Decisions
  • Assessment – Depending on number of applications, we may add in an additional interview stage

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.