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Information Technology

DTS Service Transition Manager – 68316
£37,683 – £48,067
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Location:    London / National

Successful applicants will be expected to be office     based 2 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future.  

Term:    Permanent

Interview:    Video conference via Teams

Important salary details: 

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).


Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months.
So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.


These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS.

Job Description:

The post holder will work within the Service Design and Transition (SD&T) Team and work across all business programmes to provide the SD&T functions to Digital and Technology Services (DTS).

The role sits in Live Operations and will report directly into the DTS Service Design and Transition Lead, the post holder will work in a team of 10, made up of a mix of contracted resources and civil servants. They will work to build out the function to align with the departments Target Operating Model as well as participate in the overall transition planning and coordination of resources to ensure services are successfully transitioned into live with an effective end-to-end support structure across services which are aligned to business and operational needs.

Key Responsibilities:

•    You will facilitate the use of the SD&T process for Digital and Technology Services, this involves working between different programmes and departments with varying working agreement and service levels in place
•    Represent DTS and provide expert input and support to various governance boards which are attended by senior stakeholders including Directors, this includes the HMCTS Transition Board and the Service Design Authority. 
•    You will be involved in a variety of transition activities across programmes and within the directorate to understand the varying levels of complexities in each area to deliver a fully supported service
•    Ensure services being transitioned meet the agreed criteria’s before accepting services into live working with Heads of Service to ensure agreement for acceptance in to Live.
•    Prioritise and deconflict transition activities for DTS using organisational priorities
•    Identify gaps in support structure and creatively seek the best way to get formal structures in place with agreed SLAs
•    Ensure best practice standards are built into service transition process
•    Actively seek out opportunities for shift left and continuous improvement  
•    Build and maintain a good working relationship with project teams and other key stakeholders and ensure conformity to SD&T processes and procedures 
•    Provide direction on high impact, complex change requests, ensuring that design and transition policies, procedures and processes are applied as part of the transition work
•    Collaborate with key stakeholders such as Programme Directors and Delivery Managers, to understand and balance demand priority with resource contention
•    Accountable for delivering and managing the transition plans for allocated services
•    Ensure any risks to live are highlighted and managed in advance

Person Specification:

•    We’re looking for someone who has an extensive track record in IT service management and service operation with expertise in transition. You will be an individual who likes working in a delivery focused environment with multi-disciplinary teams and has worked at management level.
•    You will participate and share ideas to enable advanced planning in building in strategies to standardise and automate, and to encourage shift left activities. You will challenge the status quo and provide ideas, thinking outside the box whilst understanding industry standards and what it takes to deliver a quality service.
•    You will have strong communication and relationship building skills and a highly collaborative team player approach as well as the ability to interact with senior stakeholders and manage feedback from multiple stakeholder groups.
•    You will be someone who takes pride in representing operations and enjoy the challenge of promoting work in the Service Design and Transition space.
•    You will have great analytical skills and attention to detail, as well as the ability to work to demanding deadlines whilst ensuring quality.
•    You will be motivated by the opportunity of working in a unique public service environment, and for a department that directly delivers services to the public in one of the largest transformation and reform programmes in government.

Skills & Experience:

•    Have experience of working in Service Transition and/or IT Service Management to a high standard in a fast-paced environment.
•    Demonstrate ability of working collaboratively across functions and building relationships
•    Firm understanding of ITIL framework with relevant qualifications
•    Experience of working within an agile and waterfall environment
•    Strong stakeholder management skills
•    Strong experience and understanding of the digital agenda within the public sector
•    Ability to communicate at technical and senior levels and through multiple formats

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.
•    Experience – As demonstrated in your application form.
     Behaviours – You will be required to provide evidence of the following key behaviours at Level 3.
•    Making Effective Decisions, 
•    Working Together and 
•    Communicating and Influencing 
•    DDaT Assessment – During the interview, you will be assessed against the DDaT framework


The national salary range is £37,683 - £41,506, London salary range is £43,647 - £48,067. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: